This forum is not directly attended by Microsoft personnel, all of us are common users like you, so we can't use the data that you supplied to get you an MCID.
But you can get your problem solved by calling the Regional Service Center (RSC). The contact email and telephone number for each RSC are linked from the bottom of the main Microsoft Learning page (www.microsoft.com/learning).
Call your RSC and explain your problem, they should be able to help you.