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Office 07 "Invalid" after upgrading from Vista 32 to Vista 64 RRS feed

  • Question

  • Home Office worked under Vista 32, then after doing a clean install upgrade to Vista Home Premium 64, I installed Home Office 07, I regeistered itm activated it, yet it fails the Genuine Validation test when doing updates.  Very Bizarre.

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: 0x1
    Windows Product Key: *****-*****-42M4M-9VHTJ-YBYPB
    Windows Product Key Hash: 9h12Xfukuo6tIZeEykqZb5kExzY=
    Windows Product ID: 89583-015-6229225-71140
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    ID: dc5a50e2-fc24-4a93-b577-15f001484b4b
    Is Admin: No
    AutoDial:
    Registry: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000009
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 7E90FEE8-198-80004005_025D1FF3-138-80041010_025D1FF3-324-80040154_025D1FF3-269-80040154_025D1FF3-273-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>dc5a50e2-fc24-4a93-b577-15f001484b4b</UGUID><Version>1.7.0012.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><PKey>*****-*****-*****-*****-YBYPB</PKey><PID>89583-015-6229225-71140</PID><PIDType>5</PIDType><SID>S-1-5-21-4040482081-3904695503-385699685</SID><SYSTEM><Manufacturer>MSI</Manufacturer><Model>MS-7250</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>080014 </Version><SMBIOSVersion major="2" minor="4"/><Date>20060518000000.000000+000</Date></BIOS><HWID>88333507018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>116E57576D59F0C</Val><Hash>vk2A5aLrPvs/XQeg30Yqo3mJNZY=</Hash><Pid>81602-902-3093355-68096</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Sunday, March 11, 2007 9:57 PM

Answers

  • Hello Bob,

     

    I have some information below which should help with your problem. The problem you are experiencing may be a permissions issue. Please try the below and let me know if this resolves your problem. 

     

    1) Click the START button.

    2) Click ALL PROGRAMS.

    3) Look at the list of your installed programs and find INTERNET EXPLORER.

    4) Point the mouse cursor over top of INTERNET EXPLORER until it is highlighted and click the RIGHT-MOUSE button and choose "RUN AS ADMINISTRATOR" from the menu.

    5) You will be prompted by a Windows Vista dialog box, and I want you to choose "ALLOW".  This will allow IE to start with administrator priveleges.

    6) In the new Internet Explorer session, manually type or copy this URL: 
    http://www.microsoft.com/genuine (again, make sure it's the new instance of IE that opened as "Administrator").

    7) Once the genuine web site loads in the new IE browser.  Click the VALIDATE OFFICE button.

     

     

    Bob have a great day and re-post back should you have further concerns :-). 

     

     

    stephen holm MS

     

    Monday, March 12, 2007 10:18 PM
  • Bobgraphics,

         Thank you for waiting for my response. Currently there isn't an Internet Explorer 64-bit ActiveX control for either OGA or WGA controls.   This is due to the Windows Genuine Advantage control accommodating 32bit sessions of Internet Explorer only.  Start a 32bit session of Internet Explorer, which is the default session when choosing the link IE link fro the “Start” menu or desktop shortcut  and go to www.microsoft.com/genuine and then validate either Windows or Office. You can also use the alternate validation method of Validating using an x64 bit session of IE by using this link: http://www.microsoft.com/genuine/downloads/RunHTA.aspx?displaylang=en&sGuid=4e3c774a-d5d6-467a-a403-d7bfa1757020&page=validate

     
         Thank you for identifying the issue with your Windows Mail and MS download hyperlinks automatically opening a 64 bit session of IE. This is very important to us and we are currently in the process of developing an MS Knowledge Base article to provide this information to our customers. Once again thank you for your feedback and we are very happy to hear that your current validation issue has been resolved.” I hope this satisfactorily addresses your concern.

    Thank you for contacting Microsoft Support….


    Stephen Holm MS

    OGA Forum Manager


     

    Monday, March 19, 2007 11:01 PM

All replies

  • Hello Bob,

     

    I have some information below which should help with your problem. The problem you are experiencing may be a permissions issue. Please try the below and let me know if this resolves your problem. 

     

    1) Click the START button.

    2) Click ALL PROGRAMS.

    3) Look at the list of your installed programs and find INTERNET EXPLORER.

    4) Point the mouse cursor over top of INTERNET EXPLORER until it is highlighted and click the RIGHT-MOUSE button and choose "RUN AS ADMINISTRATOR" from the menu.

    5) You will be prompted by a Windows Vista dialog box, and I want you to choose "ALLOW".  This will allow IE to start with administrator priveleges.

    6) In the new Internet Explorer session, manually type or copy this URL: 
    http://www.microsoft.com/genuine (again, make sure it's the new instance of IE that opened as "Administrator").

    7) Once the genuine web site loads in the new IE browser.  Click the VALIDATE OFFICE button.

     

     

    Bob have a great day and re-post back should you have further concerns :-). 

     

     

    stephen holm MS

     

    Monday, March 12, 2007 10:18 PM
  • Stephen, I am logged in as administrator, both the 64 and 32 IE programs have "run as admin" grayed out, even when I turn UAC off.  I have several other Adobe products that need to run as admin, so I am familiar how to do this.

    Now, here is what I have "stumbled" upon.  From the 32 bit version of IE, both Vista64 and Office 2007 pass the genuine validation.  From the 64 bit version of IE, Vista64 passes but Office 2007 flunks.  Since MS download notification hyperlinks from  Windows Mail launch IE 64 by default, this seems to be the issue, but I am thinking to myself.....It "can't" be......how can MS genuine validation not be compatible with MS's 64 bit broswer?  That's no good.   I am hoping it is some other anomoly causing the problem.

     

    Thanks,

    Bob

    Tuesday, March 13, 2007 12:29 AM
  • Bobgraphics,

         Thank you for waiting for my response. Currently there isn't an Internet Explorer 64-bit ActiveX control for either OGA or WGA controls.   This is due to the Windows Genuine Advantage control accommodating 32bit sessions of Internet Explorer only.  Start a 32bit session of Internet Explorer, which is the default session when choosing the link IE link fro the “Start” menu or desktop shortcut  and go to www.microsoft.com/genuine and then validate either Windows or Office. You can also use the alternate validation method of Validating using an x64 bit session of IE by using this link: http://www.microsoft.com/genuine/downloads/RunHTA.aspx?displaylang=en&sGuid=4e3c774a-d5d6-467a-a403-d7bfa1757020&page=validate

     
         Thank you for identifying the issue with your Windows Mail and MS download hyperlinks automatically opening a 64 bit session of IE. This is very important to us and we are currently in the process of developing an MS Knowledge Base article to provide this information to our customers. Once again thank you for your feedback and we are very happy to hear that your current validation issue has been resolved.” I hope this satisfactorily addresses your concern.

    Thank you for contacting Microsoft Support….


    Stephen Holm MS

    OGA Forum Manager


     

    Monday, March 19, 2007 11:01 PM