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WHS 2011 client file restore,The system cannot find the path specified, format drive Z RRS feed

  • Question

  • I have been using WHS 2011 for a number of years.  Today I tried to restore some files from my WHS 2011 server to a client.  I have done this in the past with no problems.  After selecting the drive to restore, the dashboard at the end of the process gives this error. The system cannot find the path specified.   Then a window pops up telling me that drive Z needs to be formatted.  I have reinstalled the connector.  I have enabled the auto mount command.  None of this has helped.   Before I had a drive mapped to drive Z and the error message at the end of file restore was to format dirve G.  I have removed the drive mapping in hopes that might help.  It did not, all that changed was the drive error moved to Z.  Here is part of the MountBackupWizardLog.  

    Update:  Ran file restore on two other clients.  One gave the same path error message while the other ran fine without error.  I was able to open backup files from the two clients giving errors.  So that points to just a client issue.  

    [8436] 150217.123039.1621: ProviderFramework: Information: [0] : factory impersonation level is: [Identification]
    [2176] 150217.123039.1661: ProviderFramework: Information: [0] : factory impersonation level is: [Impersonation]
    [2176] 150217.123039.1771: ProviderFramework: Information: [0] : ProviderConnector: Received connection
    [2176] 150217.123039.1791: ProviderFramework: Information: [0] : ProviderConnector: Successfully connected for Microsoft.WindowsServerSolutions.DataProtection.PCBackup.BackupUtil.WcfContracts.IPCBackupClientProvider
    [2176] 150217.123039.1811: Backup: New connection detected. Try fetching all data
    [2176] 150217.123039.1991: Backup: Connected to provider Successfully
    [8436] 150217.123043.6993: ProviderFramework: Information: [0] : ProviderConnector: Received connection
    [8436] 150217.123043.6993: ProviderFramework: Information: [0] : ProviderConnector: Successfully connected for Microsoft.WindowsServerSolutions.DataProtection.PCBackup.BackupUtil.WcfContracts.IPCBackupServerProvider
    [8436] 150217.123043.7003: Backup: New connection detected. Try fetching all data
    [8436] 150217.123043.7263: Backup: Connected to Provider Successfully
    [10604] 150217.123043.7273: MountBackupWizard: Connected to backup provider on server
    [10604] 150217.123043.7423: MountBackupWizard: Found client to restore
    [10604] 150217.123043.8733: MountBackupWizard: Cached all client data
    [10604] 150217.123043.8743: MountBackupWizard: Connected to backup provider on client
    [10604] 150217.123043.8743: MountBackupWizard: Connection process completed
    [10388] 150217.123056.0800: MountBackupWizard: No mount point for volume 3be3a78f-01e6-11e3-860a-806e6f6e6963
    [10388] 150217.123058.8702: Backup: BackupMounter checking previous mounts.
    [9804] 150217.123130.5730: Backup: NotifyMountComplete Error 0 Guid \\?\Volume{339dbce8-b6c7-11e4-b793-bc5ff4ac0ed9}\
    [9804] 150217.123130.5750: Backup: Length of mounted paths 5
    [9804] 150217.123130.5750: Backup: Mount Path at Z:\
    [9804] 150217.123130.5750: Backup: BackupMounter mount path changed.
    [10388] 150217.123130.5760: MountBackupWizard: MountPath returned error 3
    [10388] 150217.123130.5790: MountBackupWizard: Showing error: Title: The restore process did not succeed; Description: The system cannot find the path specified; Retry: True;



    Tuesday, February 17, 2015 6:16 PM

All replies

  • It appears that your client PC is unable to mount the virtual disk containing the backup.  Open an elevated command prompt and run 'diskpart' (without the single quotes).  At the diskpart prompt, enter 'automount enable' (without the single quotes) and press enter.  Close diskpart by entering exit at the prompt and then close the command prompt.  Try restoring the files now.
    Thursday, February 19, 2015 8:34 PM
  • Thanks for the reply.  Well I can tell you that I have tried your fixed several times and it does not work.  Anything else I can try.  I have two clients doing the same thing.  The third client works great, all running versions of Windows 7.
    • Edited by cadprofessor Thursday, February 19, 2015 10:03 PM
    Thursday, February 19, 2015 9:21 PM
  • The only other thing that I can think of to suggest is to use mountvol to clear out mount point directories and registry settings for volumes that are no longer in your system.  If you have created any mount points or had assigned static drive letters to usb devices and these devices are not currently connected to your PC, you would need to recreate these after running the command so it's your choice.

    Open an elevated command prompt and run 'mountvol /r'.  This is the command that will delete the mount points not currently in use.  After running that command, run 'mountvol /e' to ensure that automatic mounting of basic disks is enabled.  You may now try restoring your files.

    If this doesn't work, I don't know what to tell you.  You state that restoring is working fine from one PC so that would indicate to me that there is no issue with the WHS server.  Whatever the problem is, it appears to be on the clients.  Good luck!

    Friday, February 20, 2015 4:34 AM
  • Thank for the detail reply.  I tried running the commands in an elevated cmd window.  I am sorry to say it did not help.  I have noticed that the progress bar in the opening the volume windows moves across until it get to 81%, stops for about 3 seconds and then displays the error message.  I have read on another forum that others are having the same issues and they blame a MS update that came out a couple of weeks ago.  I have removed the update and that did not help.  I am about ready to give up since I (and you) don't know what else to try.  Thank you again for you time and assistance.
    Friday, February 20, 2015 4:19 PM
  • I did notice one other thing.  After the error pops up.  I opened a Cmd window and ran the mountvol cmd.  It show that there is a Z drive mounted.  When I close down the error windows and the format dirve Z windows and run the mountvol again the Z drive is gone from the volume list.  So it looks like it is mounting the Z drive.  Could it be a permission issue?  I don't know.  Here is the listing for Z in the cmd window   \\?\Volume{ced83efe-b91a-11e4-977a-bc5ff4ac0ed9}\    Z:\

    I tried one more thing....On the machine (client) that I am having the problem with the restore not working I have  a Virtual Box with Windows 10 preview.  I installed WHS on the VB and then tried to do a restore.  It worked fine.  I was able to open all the backups on the server and view and restore files.  So yes the issue is with some setting in clients OS.   

    Friday, February 20, 2015 4:41 PM
  • I tried one more thing....On the machine (client) that I am having the problem with the restore not working I have  a Virtual Box with Windows 10 preview.  I installed WHS on the VB and then tried to do a restore.  It worked fine.  I was able to open all the backups on the server and view and restore files.  So yes the issue is with some setting in clients OS.   

    Hi,

    Thanks for sharing in the forum. Your time and efforts are highly appreciated.

    Sorry for my delay. Based on your description, this issue seems to be caused by some settings in that client computer.

    -->I have read on another forum that others are having the same issues and they blame a MS update that came out a couple of weeks ago.  I have removed the update and that did not help.

    Meanwhile, I noticed that you also find some similar threads. Did you mean KB3023562? Just addition, please check the problematic Windows 7 client computer again and check if KB3004375 was also installed. If installed, please also temporarily uninstall the KB3004375 and monitor the result.

    If any update, please feel free to let us know.

    Best regards,

    Justin Gu


    Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    • Edited by Justin Gu Monday, March 9, 2015 3:14 AM
    Monday, March 9, 2015 3:10 AM
  • Thank you again for the reply.  I have tried removing both updates listed above.  That did not help.  Just waiting for it to start working.  LOL.
    Tuesday, March 10, 2015 1:00 AM
  • Sometime after my last post the file restore started working again.  It worked great for many months until a few days ago I tried to restore a file from a back up and I received the same error as before.  I do not know when it stopped working since file restore is not used that often.  

    [11528] 161106.121204.9971: MountBackupWizard: Connection process completed
    [11440] 161106.121236.2609: Backup: BackupMounter checking previous mounts.
    [11604] 161106.121313.8671: Backup: NotifyMountComplete Error 0 Guid \\?\Volume{ecfc7983-a43d-11e6-a32a-bc5ff4ac0ed9}\
    [11604] 161106.121313.8681: Backup: Length of mounted paths 1
    [11604] 161106.121313.8681: Backup: BackupMounter mount path changed.
    [11440] 161106.121313.8691: MountBackupWizard: MountPath returned error 3
    [11440] 161106.121313.8701: MountBackupWizard: Showing error: Title: The restore process did not succeed; Description: The system cannot find the path specified; Retry: True;

    ________________________________________________________________________________

    [10912] 161106.122149.3295: MountBackupWizard: Found client to restore
    [10912] 161106.122149.6686: MountBackupWizard: Cached all client data
    [10912] 161106.122149.6696: MountBackupWizard: Connected to backup provider on client
    [10912] 161106.122149.6696: MountBackupWizard: Connection process completed
    [7496] 161106.122151.8337: MountBackupWizard: No mount point for volume b177f1c4-67f2-11e1-8309-806e6f6e6963
    [7496] 161106.122151.8357: MountBackupWizard: Only one volume, moving ahead
    [7496] 161106.122151.8377: Backup: BackupMounter checking previous mounts.
    [10752] 161106.122226.2466: Backup: NotifyMountComplete Error 0 Guid \\?\Volume{ecfc79af-a43d-11e6-a32a-bc5ff4ac0ed9}\
    [10752] 161106.122226.2476: Backup: Length of mounted paths 1
    [10752] 161106.122226.2476: Backup: BackupMounter mount path changed.
    [7496] 161106.122226.2486: MountBackupWizard: MountPath returned error 3
    [7496] 161106.122226.2496: MountBackupWizard: Showing error: Title: The restore process did not succeed; Description: The system cannot find the path specified; Retry: True;


    Sunday, November 6, 2016 5:23 PM