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BONUS PACK Eligibility Failure RRS feed

  • Question

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    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-JRDDV-4BT7T-J2799
    Windows Product Key Hash: Ank6K4H/qTXRq/n9iqPuK7iqjLw=
    Windows Product ID: 89578-OEM-7318817-41623
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {5A2F7C9B-7724-4C0A-B801-78878E9BA242}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.longhorn_rtm.080118-1840
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    2007 Microsoft Office system - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{5A2F7C9B-7724-4C0A-B801-78878E9BA242}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-J2799</PKey><PID>89578-OEM-7318817-41623</PID><PIDType>3</PIDType><SID>S-1-5-21-2061377618-3029588108-812070952</SID><SYSTEM><Manufacturer>-</Manufacturer><Model>N/A                                            </Model></SYSTEM><BIOS><Manufacturer>COMPAL          </Manufacturer><Version>1.16</Version><SMBIOSVersion major="2" minor="4"/><Date>20071231000000.000000+000</Date></BIOS><HWID>FD333507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Compal</OEMID><OEMTableID>CRESTLNE</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

     

    Thursday, April 17, 2008 2:41 PM

Answers

  • Hi John,

    I have sent you an e-mail. Please let me know if you do not receive it.

     

    Thank you,

    Jenifer

    Tuesday, April 29, 2008 5:41 PM

All replies

  • Dear jph5,

    Thank you for your interest in the Buy Local program. These offers are only available on machines purchased through United States system builders. Was your machine purchased in the US?

     

    Thank you,

    Jenifer

    Wednesday, April 23, 2008 7:55 PM
  • Hello Jenifer,

    Yes, I bought my notebook from ibuypower.

    Thanks, jph5

     

    Wednesday, April 23, 2008 9:04 PM
  • Hi jph5,

    Please go to https://support.microsoft.com/oas/default.aspx?c1=509&gprid=9860 and create a Support Incident. Afterward, post the Incident Number here in this thread. I will then contact you directly.

     

    Thank you,

    Jenifer

    Thursday, April 24, 2008 3:25 PM
  • Hello Jenifer,

    I have created a support incident and the number is : 1065634912

     

    Thanks,

    John

     

    Sunday, April 27, 2008 10:46 AM
  • Hi John,

    I will contact you directly as soon as I recieve your information from my contact in Support.

     

    Thank you,

    Jenifer

    Monday, April 28, 2008 6:25 PM
  • Hi John,

    I have sent you an e-mail. Please let me know if you do not receive it.

     

    Thank you,

    Jenifer

    Tuesday, April 29, 2008 5:41 PM