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BONUS PACK Eligibility Failure

Question
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Diagnostic Report (1.7.0095.0):
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WGA Data-->
Validation Status: Genuine
Validation Code: 0
Online Validation Code: 0x0
Cached Validation Code: 0x0
Windows Product Key: *****-*****-JRDDV-4BT7T-J2799
Windows Product Key Hash: Ank6K4H/qTXRq/n9iqPuK7iqjLw=
Windows Product ID: 89578-OEM-7318817-41623
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.0.6001.2.00010300.1.0.003
CSVLK Server: N/A
CSVLK PID: N/A
ID: {5A2F7C9B-7724-4C0A-B801-78878E9BA242}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.7.69.2
Signed By: Microsoft
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6001.longhorn_rtm.080118-1840
TTS Error:
Validation Diagnostic:
Resolution Status: N/AWgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGATray.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 102
2007 Microsoft Office system - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_B4D0AA8B-920-80070057Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{5A2F7C9B-7724-4C0A-B801-78878E9BA242}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-J2799</PKey><PID>89578-OEM-7318817-41623</PID><PIDType>3</PIDType><SID>S-1-5-21-2061377618-3029588108-812070952</SID><SYSTEM><Manufacturer>-</Manufacturer><Model>N/A </Model></SYSTEM><BIOS><Manufacturer>COMPAL </Manufacturer><Version>1.16</Version><SMBIOSVersion major="2" minor="4"/><Date>20071231000000.000000+000</Date></BIOS><HWID>FD333507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Compal</OEMID><OEMTableID>CRESTLNE</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Thursday, April 17, 2008 2:41 PM
Answers
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Hi John,
I have sent you an e-mail. Please let me know if you do not receive it.
Thank you,
Jenifer
Tuesday, April 29, 2008 5:41 PM
All replies
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Dear jph5,
Thank you for your interest in the Buy Local program. These offers are only available on machines purchased through United States system builders. Was your machine purchased in the US?
Thank you,
Jenifer
Wednesday, April 23, 2008 7:55 PM -
Hello Jenifer,
Yes, I bought my notebook from ibuypower.
Thanks, jph5
Wednesday, April 23, 2008 9:04 PM -
Hi jph5,
Please go to https://support.microsoft.com/oas/default.aspx?c1=509&gprid=9860 and create a Support Incident. Afterward, post the Incident Number here in this thread. I will then contact you directly.
Thank you,
Jenifer
Thursday, April 24, 2008 3:25 PM -
Hello Jenifer,
I have created a support incident and the number is : 1065634912
Thanks,
John
Sunday, April 27, 2008 10:46 AM -
Hi John,
I will contact you directly as soon as I recieve your information from my contact in Support.
Thank you,
Jenifer
Monday, April 28, 2008 6:25 PM -
Hi John,
I have sent you an e-mail. Please let me know if you do not receive it.
Thank you,
Jenifer
Tuesday, April 29, 2008 5:41 PM