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Valid activation but invalid copy RRS feed

  • Question

  • My computer crashed and it didn't come with the O/S CD so I used the one from my other computer which is the same O/S.  I used the COA id from the crashed PC for reinstall and it activated fine but when I tried to download window's updates, it now says it is not a valid copy of Windows XP MCE.  How can I resolve this. Any help would be appreciated. 

     

     

    Diagnostic Report (1.5.0540.0):
    -----------------------------------------
    WGA Data-->
    Genuine Validation Status: Invalid Product Key
    Windows Product Key: *****-*****-9MT6X-PGKC8-J4JTM
    Windows Product Key Hash: W9oNvBRsiyuwnnUS3Z41cRuAWcM=
    Windows Product ID: 76487-365-6725323-22414
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.2.0.med
    Download Center code: RYL5W7D
    ID: fa08c563-7418-4858-8a7a-c8f10ec8b5ac
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.7.36.0
    Signature Type: Microsoft
    Validation Diagnostic:

    System Scan Data-->
    Scan: Complete
    Cryptography: Complete

    Notifications Data-->
    Cached Result: 8
    Cache refresh Interval: 1348 seconds
    Extended notification delay(non-genuine): N/A
    Extended notification delay(un-activated): N/A
    All disabled: N/A
    Reminder reduced: 1
    File Exists: Yes
    Version: 1.7.18.1
    Signatue Type: Microsoft

    OGA Data-->
    Office Status: 109
    Office Diagnostics: B4D0AA8B-467-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>fa08c563-7418-4858-8a7a-c8f10ec8b5ac</UGUID><Version>1.5.0540.0</Version><OS>5.1.2600.2.00010100.2.0.med</OS><PKey>*****-*****-*****-*****-J4JTM</PKey><PID>76487-365-6725323-22414</PID><PIDType>5</PIDType><SID>S-1-5-21-839522115-1220945662-2147125571</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1014.008</Version><SMBIOSVersion major="2" minor="3"/><Date>20050630000000.000000+000</Date></BIOS><HWID>DBB2316F01842777</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

     

    Wednesday, August 15, 2007 6:17 PM

Answers

  • MikeZot,

     

    Thank you for posting your diagnostic information. Diagnostic results help our team in determining the root cause of your issue. We are sorry to hear about the problem your currently experiencing. I can see right away what the issue is and why you are not passing validation. Unfortunately, the product key used to install the operating system is a Volume License Key (VLK) that has been blocked per the request of the legal VLK holder.  As a rule, VLK editions of either an Operating System and/or Office should not be sold to individual consumers. Businesses, schools and governments normally use VLK editions for flexibility in installing many computers. Also, Volume Licenses for Windows XP and MS Office are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.

         This is why you may be seeing the "Software Counterfeiting" messages on your computer.  You will need to uninstall Office before any further complications occur from being non-genuine. As a customer there are available options you may choose for a resolution. For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details or http://www.microsoft.com/genuine .  It will provide all of the possible steps which you can take. Please check here for further information:

    https://www.microsoft.com/genuine/selfhelp/ValidationHelp.aspx 

        First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and let them know the operating system is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof for the VLK status. Request they immediately reimburse you and/or provide a Genuine Copy.

    Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you to report piracy @ http://www.microsoft.com/piracy/default.mspx  who have become victims. Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  You may be eligible for free software if you have high quality counterfeit discs. We CANNOT determine the "Quality" level of non-Genuine submissions and cannot guarantee such a thing here on the forum. We have a 3rd party registered Cryptography lab who evaluates EVERY (really!) submission for the High-Quality Counterfeit replacement program - as they have a pre-determined subset of items they look for.

                     Again, we are sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation/reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance.

    Thank you    

    Stephen Holm

    WGA Forum Manager

     

    Wednesday, August 15, 2007 9:08 PM