locked
How to re-install.... RRS feed

  • Question

  • I am trying to re-install since my computer crashed 2 days ago and when I do I keep getting a message that my Live ID is not recognized with any subscriptions.  I have Onecare on 2 of my other computers but trying to re-install on my main one and not able to......any suggestions????
    Monday, January 26, 2009 1:21 PM

Answers

  • Hello Johnny, you are most likely not using the correct Live ID to activate One Care. On one of your computers where One Care is activated, open One Care>Help>About Windows Live One Care and you will see the Live ID associated with your subscription.
    Jim
    Monday, January 26, 2009 1:48 PM
    Moderator

All replies

  • Hello Johnny, you are most likely not using the correct Live ID to activate One Care. On one of your computers where One Care is activated, open One Care>Help>About Windows Live One Care and you will see the Live ID associated with your subscription.
    Jim
    Monday, January 26, 2009 1:48 PM
    Moderator
  •  Jim,

     

    That solved my issues.

     

    THANKS

    Monday, January 26, 2009 2:27 PM