A Mesh short story RRS feed

  • General discussion

  • Today I introduced a colleague to Live Mesh. Once he got going with it he was really REALLY impressed and by the time he left work he'd already put a load of photos into a folder and invited his wife into it.

    However, when he first registered he really didn't understand exactly how to get folders synced to his computer so he came to me and I showed him (bsically showed him to the 'Devices' screen at www.mesh.com. I'm sure he'd have worked it out eventually but I guess the main feedback is maybe you need to lead people down that path a bit more. If possible.

    http://jamiethomson.spaces.live.com/ | http://blogs.conchango.com/jamiethomson
    • Changed type Ben [Live Mesh] Thursday, September 11, 2008 9:03 PM Not a question
    Thursday, September 11, 2008 7:45 PM

All replies

  • Hi Jamie,

    Thanks for the input.  We know (from feedback we've received in multiple places) that the introduction to using Live Mesh needs to be smoother, especially in terms of documentation that clearly explains how to get things running (we do have the Help pages right now; that's at least a place to start).

    I've passed your feedback on to the UX team.


    Thursday, September 11, 2008 9:02 PM
  • I would agree with Jamie.  I sent my fried an invite to one of my folders, not really caring about the folder, but just trying to get him to check out Mesh.  His response was kind of "oh, yeah, that's cool, but haven't you heard of (name of SkyDrive-type file sharing program)?"  I don't think he really knew what was different about Mesh or how to get around it, from the invite he received.  Personally, I knew what Mesh was before I even signed up, and I didn't come through an invite.  So although I can't really speak personally, I do think that this is a worthwhile concern. 

    You don't want people to get wrong or incomplete assumptions about what your service is or isn't, as the next time they hear about it, they might not be listening as closely.

    Btw, Live Mesh is probably the hottest thing since Minute Rice.  Kudos!

    Thursday, September 11, 2008 10:20 PM
  • I will also agree fully on this.... I have very tech savy friends I have turned onto Mesh and they just do not seem to pick up on the HOW to get setup..

    I would think a simple 5 minute video would solve 99% of setup questions...

    I figured it all out but I also was interested enough to sit and watch some coverage on it and actually read... many are not - and just want that instant gratification..

    Friday, September 12, 2008 5:00 AM
  • More on this. I invited my sister-in-law to a folder over the weekend and although she accepted the invite she simply did not "get" the fact that the folder could be sync'd to her computer. She was manually downloading everything from www.mesh.com

    Just confirmation really. Glad to hear (from Ben) that this is going to be looked at.
    http://jamiethomson.spaces.live.com/ | http://blogs.conchango.com/jamiethomson
    Monday, September 15, 2008 10:44 AM