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WIndows Not genuine? RRS feed

  • Question

  • Hello there Noel Paton,

    I'm running into the same problem (windows not genuine) and couldn't even able to download windows updates. I've pasted below diagnostic report and Reg key query that you listed above. Appreciate your response.

    Regards,

    Baski

    Here is the Diagnostic report.

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Code: 0x8004FE21

    Cached Online Validation Code: N/A, hr = 0xc0000022

    Windows Product Key: *****-*****-GK4PY-FDWYH-7TP9F

    Windows Product Key Hash: u3xU6PnmumgYLgUpnmbqEw9Q2OA=

    Windows Product ID: 00371-OEM-8992671-00004

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7601.2.00010100.1.0.048

    ID: {0E01BA36-CC42-4BA6-96C1-7D23F16D9391}(1)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Professional

    Architecture: 0x00000009

    Build lab: 7601.win7sp1_gdr.130828-1532

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Visio Professional 2002 [English] - 100 Genuine

    Microsoft Office Professional 2007 - 100 Genuine

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-8009_E2AD56EA-766-2ee7_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{0E01BA36-CC42-4BA6-96C1-7D23F16D9391}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7TP9F</PKey><PID>00371-OEM-8992671-00004</PID><PIDType>2</PIDType><SID>S-1-5-21-107008824-1446349605-3521038368</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Veriton X4618G</Model></SYSTEM><BIOS><Manufacturer>Acer      </Manufacturer><Version>P01-B0                 </Version><SMBIOSVersion major="2" minor="7"/><Date>20110530000000.000000+000</Date></BIOS><HWID>59693207018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>India Standard Time(GMT+05:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90510409-6D54-11D4-BEE3-00C04F990354}"><LegitResult>100</LegitResult><Name>Microsoft Visio Professional 2002 [English]</Name><Ver>10</Ver><Val>602C6C04C51F464</Val><Hash>k5ty7u6iGA3AZfw27LsQ2nEL2Ag=</Hash><Pid>54079-640-2196987-16693</Pid><PidType>14</PidType></Product><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>3934DE3CCEBF10</Val><Hash>nHfmk6XzQ+U9Nktlq8W2aXyr+Ak=</Hash><Pid>81605-904-0926202-65833</Pid><PidType>1</PidType></Product></Products><Applications><App Id="51" Version="10" Result="100"/><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->

    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.

    Error: 0x80070426

    Windows Activation Technologies-->

    HrOffline: 0x8004FE21

    HrOnline: N/A

    HealthStatus: 0x0001000000000000

    Event Time Stamp: 3:17:2014 08:20

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

    Tampered Service: sppsvc

    HWID Data-->

    HWID Hash Current: LgAAAAEAAwABAAEAAAABAAAAAQABAAEA6GHKkrLrMhu+1PRhQtSC1YpHqGMucw==

    OEM Activation 1.0 Data-->

    N/A

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    OEMID and OEMTableID Consistent: yes

    BIOS Information:

      ACPI Table Name           OEMID Value     OEMTableID Value

      APIC                                    ACRSYS                 ACRPRDCT

      FACP                                   ACRSYS                 ACRPRDCT

      HPET                                    ACRSYS                 ACRPRDCT

      MCFG                                 ACRSYS                 ACRPRDCT

      SSDT                                    AMICPU                               PROC

      SLIC                                      ACRSYS                 ACRPRDCT

      ASF!                                     INTEL                      HCG

    --------------------------------------------------------

    Ran above HKEY queries and below is the response:

    ------------------------------------------------------

    Microsoft Windows [Version 6.1.7601]

    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\services\spldr /S

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\spldr

        DisplayName    REG_SZ    Security Processor Loader Driver

        ErrorControl    REG_DWORD    0x3

        Start    REG_DWORD    0x0

        Type    REG_DWORD    0x1

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\spldr\Enum

        0    REG_SZ    Root\LEGACY_SPLDR\0000

        Count    REG_DWORD    0x1

        NextInstance    REG_DWORD    0x1

    C:\Windows\system32>

    C:\Windows\system32>

    C:\Windows\system32>

    C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPL

    DR /S

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR

        NextInstance    REG_DWORD    0x1

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR\0000

        Service    REG_SZ    spldr

        Legacy    REG_DWORD    0x1

        ConfigFlags    REG_DWORD    0x401

        Class    REG_SZ    LegacyDriver

        ClassGUID    REG_SZ    {8ECC055D-047F-11D1-A537-0000F8753ED1}

        DeviceDesc    REG_SZ    Security Processor Loader Driver

        Capabilities    REG_DWORD    0x0

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR\0000\Control

    C:\Windows\system32>

    C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SLS

    VC

    ERROR: The system was unable to find the specified registry key or value.

    C:\Windows\system32>

    C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SPP

    SVC

    ERROR: The system was unable to find the specified registry key or value.

    C:\Windows\system32>

    -----------------------------------------

    Wednesday, March 19, 2014 2:01 AM

Answers