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Windows 7 will not activate RRS feed

  • Question

  • I get "The product key you typed has been blocked by Microsoft" when attempting to activate online. This is a copy of Windows 7 purchased from a retail store and only installed on one computer. The product key has never been shared or used to activate any other copy of Windows. I have had to activate online before, but this is the first time the product key has been rejected. 

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-2DRVF-H2CMP-QD6WM
    Windows Product Key Hash: EcJJaQjK4eHWGfzH6nc6I/KUJmw=
    Windows Product ID: 00359-113-9516795-85259
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {06E79F62-50C1-4108-8B58-1EF061E1722E}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_ldr.170209-0600
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{06E79F62-50C1-4108-8B58-1EF061E1722E}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-QD6WM</PKey><PID>00359-113-9516795-85259</PID><PIDType>5</PIDType><SID>S-1-5-21-3092130986-935659880-3457504122</SID><SYSTEM><Manufacturer>innotek GmbH</Manufacturer><Model>VirtualBox</Model></SYSTEM><BIOS><Manufacturer>innotek GmbH</Manufacturer><Version>VirtualBox</Version><SMBIOSVersion major="2" minor="5"/><Date>20061201000000.000000+000</Date></BIOS><HWID>3AEC3C07018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00170-113-951679-00-1033-7601.0000-0992017
    Installation ID: 010301351996125816522442691934097063796175559842258594
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: QD6WM
    License Status: Initial grace period
    Time remaining: 41160 minute(s) (28 day(s))
    Remaining Windows rearm count: 3
    Trusted time: 4/11/2017 8:35:40 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 4:10:2017 20:30
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LAAAAAEAAgABAAEAAAABAAAAAQABAAEAln1kgrytBgz+207tduh2+SAtQPQ=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC VBOX   VBOXAPIC
      FACP VBOX   VBOXFACP
      SSDT VBOX   VBOXCPUT

    Tuesday, April 11, 2017 11:56 AM

Answers

  • I can't see any obvious reason why this Product Key shouldn't Activate - you may need to go through a human operator.

    telephone activation (operator calls)

    Click on the Start button

    in the Search box, type

    SLUI   4

    and hit the Enter key

    follow the instructions, but when asked which service you require by the telephone ansafone, do NOT reply - this should force an operator to respond, who can deal with you 


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Tuesday, April 11, 2017 1:47 PM
    Moderator

All replies

  • I can't see any obvious reason why this Product Key shouldn't Activate - you may need to go through a human operator.

    telephone activation (operator calls)

    Click on the Start button

    in the Search box, type

    SLUI   4

    and hit the Enter key

    follow the instructions, but when asked which service you require by the telephone ansafone, do NOT reply - this should force an operator to respond, who can deal with you 


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Tuesday, April 11, 2017 1:47 PM
    Moderator
  • I attempted to validate with a human operator and he said he could not help. He told me I exceeded the number of installations allowed. I have installed this copy of Windows 7 many times, always on one PC and have never used the key for any other copy of Windows nor allowed anyone else to use it. He said the only way I could activate windows was to contact my Windows re-seller (Best Buy if memory serves me correctly) and they could someone reset the key so I could use it. I have no idea who I should contact at Best Buy, and this seems like something that MS should handle. Any help would be appreciated. I also purchased an Anytime upgrade to Windows 7 professional, so both these purchases I have made with MS are no longer functional.
    Tuesday, April 11, 2017 2:03 PM
  • There is little you can do except ask MS if they are prepared to issue a new Key - if a Key becomes blocked for whatever reason, MS will never unblock it.

     

    It takes a fair number of activations before a Key becomes blocked (20+, I believe) - although I appreciate that it's now 8 year since Win7 was released, I can see no real reason for re-activating that may times in the normal scheme of things. (I bought this machine in 2011, and I have not needed to reinstall at all, let alone re-activate, despite changing the hard drive twice)

     

    Contacting your vendor will have no effect whatever - they have no power to unblock a key, and no responsibility for Keys at all.

    In Virtual Machines such as this, there is almost never a need to reinstall/re-activate, since one can always revert to the original machine by either backing up the original machine, or by reverting to earlier snapshots.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.


    Tuesday, April 11, 2017 2:41 PM
    Moderator
  • Noel:

    Thanks for responding, at least I have a little more information concerning solution proposed by the MS employee. I didn't think the retailer could help in any way. I know MS activation personal deal with lots of piracy and can only work within the systems they are provided. I was discouraged that the representative could not point me toward another avenue of resolution. I'm sure that I have reactivated this copy of 7 more than 20 times easily, however it is frustrating when you have paid a company over 200 dollars for software you are no longer able to use.

    Do you have any contact info concerning requesting a new key?


    Tuesday, April 11, 2017 3:25 PM
  • The only contact is through the Activation Operator, so far as I know - providing you have the proper paperwork handy (Proof of License card, Retail box etc.), then I believe that the system works.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Tuesday, April 11, 2017 3:32 PM
    Moderator
  • I have the retail box and the card enclosed that has the Product key. I'll try the phone line again and report my results.
    Tuesday, April 11, 2017 3:37 PM
  • Hi Noel and anyone else following.

    Just called the activation phone line again and was advised to contact my hardware vendor (which is impossible since I build my PC and purchased my copy of Windows 7 from a retail store) or go to http://howtotell.com and report the software as counterfeit. Is reporting the software counterfeit the procedure to get a new product key?

    Tuesday, April 11, 2017 4:07 PM
  • It's certainly one possible way to do it - although it's not without its own hazards, one of which is that you may find yourself with Windows 10 rather than Windows 7 (I don't know what the policy is, currently - but they used to only provide Pro editions as replacements).

    Assuming you're going to continue to use it in a VM, there should be no other  problem, though - simply install the OS, and update and optimise it BEFORE activation, then once activated, make a snapshot or backup the VM so that you can always revert back to that, before installing programs and using the VM as normal.

    Bear in mind that the replacement Get Genuine OS is ONLY valid on the machine with the non-genuine status, and cannot be moved to a new machine. The license is a Retail one - but comes with a secondary License restricting it to that machine, so in effect, it's an OEM license with rights to Customer Service for the first 90 days.

    Good Luck!!


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Wednesday, April 12, 2017 7:12 AM
    Moderator