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How do you cancel auto renewal for onecare? RRS feed

  • Question

  • I have tried phoning customer support, however i am in the UK and it is not letting me contact them. I have been searching for hours on any alternative ways to cancel my subscription before it renews (which is soon). Unfortunatly I havent found any yet, can you please help me cancel my subscription to onecare (preferbly not by phone). 
    Sunday, July 5, 2009 12:13 PM

Answers

All replies

  • One Care shouldn't auto renew since retail sale was scheduled to end on June 30th. If you attempt to renew manually you should be offered a free six month extension to your subscription. To contact support please see the FAQs - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90
    Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh - Microsoft Security Essentials
    Sunday, July 5, 2009 2:33 PM
    Moderator
  • If you sign it at https://billing.microsoft.com with your subscription Live ID and click the renew link, you should be presented with a free 6 month extension. If you do nothing, your subscription should automatically extend for 6 months. You should not be charged, but if you are charged you can contact support to get the charge refunded.
    -steve

    Microsoft MVP Windows Live / Windows Live OneCare, Live Mesh, & MS Security Essentials Forums Moderator
    Sunday, July 5, 2009 5:25 PM
    Moderator