Microsoft Office 2007 - 3 licences but unable to activate on 2nd PC RRS feed

  • Question

  • I bought the retail version of the Microsoft Office Home and Student 2007.  It's brand new and sealed.  Have previously already activated Office on my laptop with its product key.

    I'd just got myself a netbook, and wanted to activate Office on it, too.  But, when I key in the product key, an error message saying the "Product key is incorrect." comes up.  I have tried many times, but the error message still persists.  I'm positive I'd keyed in the product key correctly.

    The Microsoft Office I got comes with 3 home PC licences, and I have so far only made use of one.  Why is it that I can't activate Office on a second PC?  What can or should I do?

    Sunday, May 30, 2010 4:38 AM


  • Hello StArLiTe5691,

    (I am assuming your netbook does not have an optical drive.)

    It's likely that the edition of Office Home and Student 2007 that either (1) came preinstalled on the laptop or (2) that you downloaded to install on the laptop was not a retail licensed edition but an OEM licensed edition.  If that's the case, entering the retail product key would generate the exact error message that you are describing.

    If you follow these instructions, we can look at the data in the report to confirm:

    In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Run" to download and start the Utility.  When asked, click the "Continue" button.  When the utility completes its run, click the "Copy" button, then come back here and paste the report into your post.

    If I am right, you would need to remove the existing installation of Office from the netbook then download a full retail installation package for Office H&S 2007.

    Here's an MS KB article with an MS FixIt utility that will remove Office 2007 completely:  http://support.microsoft.com/kb/971179/

    Here's a link to download retail Office H&S 2007 directly to your netbook:  http://www.microsoft.com/office/downloads/hs/Default.aspx

    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Sunday, May 30, 2010 12:08 PM