Hi Nerd1234,
This is more than likely an issue with your web browser (configuration or setting). I cannot troubleshoot that, but I can provide you a direct link to install our ActiveX control directly, bypassing your browser settings. Try this:
1) http://go.microsoft.com/fwlink/?LinkId=69479 - when prompted choose RUN. This will install our control.
2) After installed, try validating: http://www.microsoft.com/genuine/downloads/Validate.aspx?displaylang=en
Was this successful? In the event of continued issues, I would suggest that you open a service request with Microsoft Product Support: http://go.microsoft.com/fwlink/?LinkId=52029
If this does not resolve the issue, please run the Genuine Diagnostics tool to try and identify the issue you may be having at a deeper level.
Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a response message in this thread.
Step 2 is tell us about the COA. Tell us:
1. What edition of Windows XP is it for, Home, Pro, or Media Center?
2. Does it read "OEM Software" or "OEM Product" in black lettering?
3. Or, does it have the computer manufacturer's name in black lettering?
4. DO NOT post the Product Key.
Thanks,
Darin
