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Had Windows 7 Home Premium for about two years... Now it's saying it's not genuine. RRS feed

  • Question

  • My mother's computer decided yesterday that it's not a "genuine" copy... We've had this copy of windows for 2 years now and still have the disc for it. I ran the "Microsoft Genuine Advantage Diagnostic Tool" and have this. Can anyone help before I throw this computer against the wall and begin furiously beating it with a baseball bat. Thank you.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0x80004005
    Windows Product Key: *****-*****-33F6V-RGTBJ-3RYWY
    Windows Product Key Hash: zGkHBJLmLLxJy9NOu2M+CpeLX2I=
    Windows Product ID: 00359-OEM-8702191-23487
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {8C4AE55D-BFAD-4ACB-9C3D-D91942B3166B}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130828-1532
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Paula Hernandez\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{8C4AE55D-BFAD-4ACB-9C3D-D91942B3166B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3RYWY</PKey><PID>00359-OEM-8702191-23487</PID><PIDType>3</PIDType><SID>S-1-5-21-3334628576-3635453372-1140665098</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>ASE380/AST180/APM8  </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>R01-B4</Version><SMBIOSVersion major="2" minor="3"/><Date>20070427000000.000000+000</Date></BIOS><HWID>019E3907018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65252</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x8007007E' to display the error text.
    Error: 0x8007007E

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000000020
    Event Time Stamp: 1:8:2014 12:45
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui


    HWID Data-->
    HWID Hash Current: LgAAAAEAAgABAAEAAQABAAAAAQABAAEA6GE82LCAXkaSADq9QMJqKoC0AFom6Q==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   ACRSYS  ACRPRDCT
      FACP   ACRSYS  ACRPRDCT
      HPET   ACRSYS  ACRPRDCT
      MCFG   ACRSYS  ACRPRDCT
      SSDT   PTLTD   POWERNOW
      SLIC   ACRSYS  ACRPRDCT

    Wednesday, January 8, 2014 6:27 PM

Answers

    • Please run a full CHKDSK and SFC scan....

      Click on Start > All Programs > Accessories

      Right-click on the Command Prompt entry

      Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

      At the Command prompt, type

      CHKDSK C: /R

      and hit the Enter key.

      You will be told that the drive is locked,

      and the CHKDSK will run at he next boot - hit the Y key, press Enter, and then reboot.

      The CHKDSK will take a few hours depending on the size of the drive, so be patient!

      After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) -

      then run the SFC.

      SFC -System File Checker - Instructions

      Click on Start > All Programs > Accessories

      Right-click on the Command Prompt entry

      Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

      At the Command prompt, type

      SFC /SCANNOW

      and hit the Enter key

      Wait for the scan to finish - make a note of any error messages - and then reboot.

      Copy the CBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and then compress the copy and upload it to your SkyDrive Public folder (http://skydrive.live.com ) and post a link to it so that I can take a look.

      Post a new MGADiag report with details of any error messages encountered.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Friday, January 10, 2014 11:52 PM
    Moderator