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US University copy (bought legitimately) now failed while outside USA RRS feed

  • Question

  • I'm an American, I purchased my copy of XP pro while attending university in the USA.  I am currently studying chinese in Taiwan.  A few months ago I went through all the tests and my copy was deemed genuine.  Suddenly yesterday I was told it's not genuine and it's because my copy isn't valid outside the USA.

    I'm wondering what to do.  I'm not a resident of Taiwan, and not living here permanently.  How can Windows make this assumption?  How can I resolve this?
    Sunday, September 6, 2009 2:14 AM

Answers

  • Mr. Stoehr Users Medals Users Medals Users Medals Users Medals Users Medals

    Download the product key update tool from following Microsoft website and update the correct product key.

    http://www.microsoft.com/genuine/selfhelp/XPPkuinst.aspx?displaylang=en&sGuid=7927d447-fa3b-4900-80e4-7d713c47cc13

    Put the check mark in the box to download the
    product key update tool.

    All the best.

    • Marked as answer by Mr. Stoehr Sunday, September 6, 2009 12:37 PM
    Sunday, September 6, 2009 11:20 AM

All replies

  • Hello Mr. Stoehr,

    please refer to the link below and run the MGA Diagnostics tool:

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

     

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

     

    1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

    2.      Please return to this post and “Paste” the results here for additional review.

     

    Next look on the computer itself, in the documentation you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the full Product Key that may be printed on the CoA.

    5.  Windows retail packaging has the CoA on the retail package boxtop, but the Product Key is printed on the inner folder on a yellow-orange label.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Sunday, September 6, 2009 4:09 AM
  • Interestingly, the below mentioned product key (Windows Product Key: *****-*****-3R89F-D2KXW-VPK3J) does not match the actual key I have at all.  Did my key get changed somehow?

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Geographically blocked PID
    Validation Code: 13

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-3R89F-D2KXW-VPK3J
    Windows Product Key Hash: Ro/Y7HENE9CfW7lW+QtlNbYQEE8=
    Windows Product ID: 76487-640-8365391-23545
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {030FBF6F-2DB8-41FA-A14F-E5AB0764E91D}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 13
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office XP Professional with FrontPage - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{030FBF6F-2DB8-41FA-A14F-E5AB0764E91D}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-VPK3J</PKey><PID>76487-640-8365391-23545</PID><PIDType>1</PIDType><SID>S-1-5-21-343818398-2077806209-682003330</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS M2A-VM HDMI ACPI BIOS Revision 0502</Version><SMBIOSVersion major="2" minor="4"/><Date>20070329000000.000000+000</Date></BIOS><HWID>9762361701842078</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Taipei Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>4AE985DCC4DE604</Val><Hash>zqUR0hE/l7up4A0GKsSAk7DM8xI=</Hash><Pid>54185-640-0867867-17139</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="10" Result="100"/><App Id="16" Version="10" Result="100"/><App Id="17" Version="10" Result="100"/><App Id="18" Version="10" Result="100"/><App Id="1A" Version="10" Result="100"/><App Id="1B" Version="10" Result="100"/></Applications></Office></Software></GenuineResults>  

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: no
    Marker string from BIOS: N/A
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

    Sunday, September 6, 2009 4:56 AM
  • Hello Mr. Stoehr,

    What about the rest of your "homework"?  ;-)

    "Next look on the computer itself, in the documentation you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the full Product Key that may be printed on the CoA.

    5.  Windows retail packaging has the CoA on the retail package boxtop, but the Product Key is printed on the inner folder on a yellow-orange label.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx"


    I norticed something in the following snippet of info from the report:

     OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office XP Professional with FrontPage - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Pid>54185-640-0867867-17139</Pid><PidType>14</PidType

    Your computer has an installation of "Office XP Pro with Front Page" on it, and the mgadiag report shows that it is Genuine.  We know that Office XP with Front Page is a very widely pirated type of Volume Licesning edition of Office XP Pro, and we can see by the "640" value in the PID value and by the Pid type value of 14 that this is a Volume Licensing installation.

    Regardless of whether they show up in the diagnistcs as Genuine, Volume licenses are only properly used by those who are legitimately authorized to use the software as directed by the curent licnese holder


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Sunday, September 6, 2009 5:06 AM
  • Thanks for the quick response!  There was no option for me to resolve, so I couldn't do anything.

    I have the original CDs I bought directly from Indiana University while I was a student.  I didn't buy them with a computer.  About a year ago, the first time I got hounded by windows authenticity software, I called the University and asked them if my copies were still valid.  They said that they were certainly valid and gave me an updated product key for XP pro.

    I have the original CDs for both XP pro and Office XP pro.  Both seem to have been produced by Indiana University.

    Where should I go from here?

    Thank you again!
    Sunday, September 6, 2009 6:34 AM
  • Mr. Stoehr Users Medals Users Medals Users Medals Users Medals Users Medals

    Download the product key update tool from following Microsoft website and update the correct product key.

    http://www.microsoft.com/genuine/selfhelp/XPPkuinst.aspx?displaylang=en&sGuid=7927d447-fa3b-4900-80e4-7d713c47cc13

    Put the check mark in the box to download the
    product key update tool.

    All the best.

    • Marked as answer by Mr. Stoehr Sunday, September 6, 2009 12:37 PM
    Sunday, September 6, 2009 11:20 AM
  • U rock.  Thank you!!
    Sunday, September 6, 2009 12:37 PM