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Subscription renewal RRS feed

  • Question

  • I renewed my subscription on 5/30/2008 but my subscription status that appears on the Live OneCare screen states my

    subscription will run out 8/2008. The installation appears to be working properly.

     

    Friday, May 30, 2008 11:55 PM

Answers

  • When was the subscription originally due to expire?

    Renewal takes effect on the date that your current subscription expires and that it can take up to 24 hours for the subscription status to be updated in OneCare if you are renewing within 30 days of expiration and 5 days if renewal was performed between 90 and 30 days before expiration.

     

     You can try the following:

    • Check your PC date and time.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About…
    • Open OneCare and click "Check for Updates" to have OneCare check for updated credentials

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

     

    Friday, May 30, 2008 11:58 PM
    Moderator