A little positive feedback RRS feed

  • General discussion

  • I just wanted to post a little positive feedback. I received a Lenovo Thinkpad pre-installed with Windows Vista Business, and had to reinstall the operating system over the weekend (PEBKAC). I just received a pop-up that it couldn't activate through the on-line method, so I used the telephone activation method. I didn't have to wait on hold, the gentleman who helped me with the activation was helpful, and my activation was done in less than two minutes.

    Thanks very much!
    Tuesday, October 9, 2007 6:23 PM

All replies

  • You were very lucky. When I got hit with the sudden revalidation bug I called and I got a person who didn't speak English well, read the numbers off like they were running out of time and had to get off the phone quickly, which I guess was true because the call dropped in the middle of the string of numbers I was supposed to type in.

    On a scale of 1 to 10 with 10 being great service, and 1 being horrible service, they rated a -5 no contest.
    Thursday, October 11, 2007 9:48 AM