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Unable to reach Windows Update and other Microsoft pages. RRS feed

  • Question

  • For some time now I cannot reach the Windows Update site, either through browser logging in as administrator, or by using the console. Each time it will just timeout. I also cannot reach any Microsoft at all. Initially I thought this was a virus but I have been running Avast anti-virus for a week or so now, I have a number of scans (also at boot) but has not solved the problem. Please help people as i am getting increasingly worried that I am not getting the updated security.

    Thanks in advance

    Poady
    Monday, September 7, 2009 8:30 PM

All replies

  • For some time now I cannot reach the Windows Update site, either through browser logging in as administrator, or by using the console. Each time it will just timeout. I also cannot reach any Microsoft at all. Initially I thought this was a virus but I have been running Avast anti-virus for a week or so now, I have a number of scans (also at boot) but has not solved the problem. Please help people as i am getting increasingly worried that I am not getting the updated security.

    Thanks in advance

    Poady

    There have been no server updates in the last week so you don't need to worry about it at this point.  (NOTE:  Tomorrow is Patch Tuesday so undoubtedly there will be some tomorrow.)

    Can you connect to any website from the server desktop?  Can you open a commmand prompt on your server and run ipconfig /all, then post the results here?
    Monday, September 7, 2009 9:26 PM
    Moderator
  • Thanks for getting back to me so quick, I can connect to most websites but it is incredibly slow. Microsoft sites and update site is ano but search on google etc doesn't seem to be a problem.

    Here is the results of my ipconfig /all

    Windows IP Configuration

       Host Name . . . . . . . . . . . . : vader
       Primary Dns Suffix  . . . . . . . :
       Node Type . . . . . . . . . . . . : Unknown
       IP Routing Enabled. . . . . . . . : No
       WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Local Area Connection:

       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : NVIDIA nForce Networking Controller
       Physical Address. . . . . . . . . : 00-11-09-2F-84-13
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes
       IP Address. . . . . . . . . . . . : 192.168.0.105
       Subnet Mask . . . . . . . . . . . : 255.255.255.0
       Default Gateway . . . . . . . . . : 192.168.0.1
       DHCP Server . . . . . . . . . . . : 192.168.0.1
       DNS Servers . . . . . . . . . . . : 192.168.0.1
       Lease Obtained. . . . . . . . . . : 07 September 2009 22:09:37
       Lease Expires . . . . . . . . . . : 08 September 2009 01:09:37

    Monday, September 7, 2009 9:32 PM
  • Thanks for getting back to me so quick, I can connect to most websites but it is incredibly slow. Microsoft sites and update site is ano but search on google etc doesn't seem to be a problem.

    Here is the results of my ipconfig /all

    Windows IP Configuration

       Host Name . . . . . . . . . . . . : vader
       Primary Dns Suffix  . . . . . . . :
       Node Type . . . . . . . . . . . . : Unknown
       IP Routing Enabled. . . . . . . . : No
       WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Local Area Connection:

       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : NVIDIA nForce Networking Controller
       Physical Address. . . . . . . . . : 00-11-09-2F-84-13
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes
       IP Address. . . . . . . . . . . . : 192.168.0.105
       Subnet Mask . . . . . . . . . . . : 255.255.255.0
       Default Gateway . . . . . . . . . : 192.168.0.1
       DHCP Server . . . . . . . . . . . : 192.168.0.1
       DNS Servers . . . . . . . . . . . : 192.168.0.1
       Lease Obtained. . . . . . . . . . : 07 September 2009 22:09:37
       Lease Expires . . . . . . . . . . : 08 September 2009 01:09:37


    First, I would try rebooting your modem, router and server.  Also, your NIC might be having issues.  Has it always been like this (or was it ok for a while and then started doing this)?  You could also check your network cables and make sure they are plugged in.  Are any of your other computers experiencing any slowdown as well?
    Monday, September 7, 2009 9:54 PM
    Moderator
  • The network configuration looks ok, although the lease expiration time for the IP address seems to be to short (3 hours?). This could also cause problems in case of a necessary Bare Metal Restore.

    NVidia onboard cards have been known for being sometimes troublesome in the Windows Server 2003 environment due to lack of driver support, so it might make sense to add a PCI or PCIE card with Windows Server 2003 drivers included.

    If you login on the server and open a command prompt, what is the output of
    nslookup
    www.microsoft.com

    Can you reach other websites?
    Is the hosts file in C:\Windows\system32\drivers\etc on the server untouched?

    Best greetings from Germany
    Olaf
    Tuesday, September 8, 2009 8:28 AM
    Moderator
  • I have tried rebooting the server and the router and still nothing. I haven't got a spare NIC at the moment so will have to wait and try that one. All my other PC's are fine they can access windows update no problem (I have a vista a xp and ubuntu machines)


    Olaf -> Here is the dump of the nslookup....
    C:\Documents and Settings\Administrator>nslookup www.microsoft.com
    *** Can't find server name for address 192.168.0.1: Non-existent domain
    Server:  UnKnown
    Address:  192.168.0.1

    Non-authoritative answer:
    Name:    lb1.www.ms.akadns.net
    Addresses:  65.55.12.249, 65.55.21.250
    Aliases:  www.microsoft.com, toggle.www.ms.akadns.net
              g.www.ms.akadns.net


    and the hosts file only has one active line in it
    127.0.0.1       localhost


    Thanks again for your efforts.

    Tuesday, September 8, 2009 8:08 PM
  • That looks both fine.
    If you paste one of the shown IP addresses into Internet Explorer on the server, do you get a connection then?

    I had a similar issue (but no website could be surfed any more) on a PC, which was infected by malware some time ago after applying XP Service Pack 3. Only a repair install brought back the access (later reinstalled that machine).

    So might e a server reinstall is the safest way.

    Best greetings from Germany
    Olaf
    Tuesday, September 8, 2009 9:24 PM
    Moderator