Vista box is apparently tampered - I don't think so... RRS feed

  • Question

  • This problem has occurred on a Vista box with a genuine MSDN Vista license. The box has no third party software installed outside the base OS. So why has it suddenly decided to do this?


    Diagnostic Report (1.7.0095.0):
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0xc004d401
    Cached Validation Code: N/A, hr = 0xc004d401
    Windows Product Key: *****-*****-23Y44-8Y36F-6JPDK
    Windows Product Key Hash: ZnPThc0IdvhZUUZQQCUfHr70uJc=
    Windows Product ID: 89578-342-6343192-71786
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    CSVLK Server: N/A
    ID: {D0D6911A-5EA9-4371-B335-1CBD2150F4BD}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered,
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.071023-1545
    TTS Error: M:20080520201925532-
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\setupapi.dll[6.0.6000.16609]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D0D6911A-5EA9-4371-B335-1CBD2150F4BD}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-6JPDK</PKey><PID>89578-342-6343192-71786</PID><PIDType>5</PIDType><SID>S-1-5-21-4184012589-2954193667-3018735276</SID><SYSTEM><Manufacturer>MSI</Manufacturer><Model>MS-7021</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>Version 07.00T</Version><SMBIOSVersion major="2" minor="3"/><Date>20010402000000.000000+000</Date></BIOS><HWID>C9333507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 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


    Tuesday, May 20, 2008 8:14 PM


  • Hello Craig,


      The core to your particular issue centers on the line in your Diagnostic Report that reads:


    File Scan Data-->

    File Mismatch: C:\Windows\system32\setupapi.dll[6.0.6000.16609]


    This line means that the critical system file setupapi.dll either:


    a)     Has been tampered/modified/become corrupt to the point that its Signature Hash no longer matches the Signature Hash listed in Vista's System Catalog.


    b)     The setupapi.dll file has recently been updated but the file's Signature Hash was not updated, in Vista's System Catalog to reflect the updated dnsapi.dll file's new Signature Hash.


      Vista compares a Critical System file's Signature Hash with the Signature Hash listed in its System Catalog to determine if that Critical System file has been tampered with.


      To resolve the issue, we need to replace the bad file with a unmodified/uncorrupted copy. You can do this by one of following ways:


    A) Install Service Pack 1 for Vista (http://www.microsoft.com/downloads/details.aspx?FamilyID=b0c7136d-5ebb-413b-89c9-cb3d06d12674&DisplayLang=en). I believe SP1 contains an updated version of file setupapi.dll, that once installed, should resolve the issue.




    B) You can re-install a past Update that contained that file (in your case update KB938371) by following the below steps:


    First, uninstall the updates (if you do not have the update installed already, skip to step 9):


    1) Log into Vista in Safe Mode

    2) Click 'Start' button, then Click 'Control Panel'.

    3) Click 'Classic View' in the upper right of the Control Panel window.

    4) Double-Click the icon named 'Programs and Features'.

    5) Click the 'View installed updates' link in the upper right of the Program and Features window.

    6) It may take some time for the list of Updates to appear, please wait.

    7) Right-Click on the update 'KB938371' and select 'Unistall'.

    8) Reboot into Normal Mode


    Now, reinstall the updates:

    (At this point, Vista may or may not be in reduced functionality, the below steps assume that Vista is in reduced functionality)


    9) Log in to Vista and select the options that brings up the Internet Browser.

    10) Go to http://www.microsoft.com/downloads

    11) Search for KB938371

    12) In the search results, click the update that has "KB938371" in the name.

    13) Click the 'Download' button.

    14) You will be given the choice to Save or Run, select Run

    15) Reboot 2 times. 




    C) Repair Windows using System Restore:


    1) Reboot Vista into Safe Mode

    2) Go to Control Panel

    3) On the left hand side of the Control Panel window, Click on "Classic View"

    4) Double-click "Backup and Restore Center"

    5) On the left hand side of the window, click "Repair Windows using system restore"

    6) Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.

    7) Click the "Next" button.

    8) Reboot back into Normal mode

    9) Vista should no longer be in Reduced Functionality mode


     And lastly, if none of these suggestions resolves your issue, open a (no cost) support request at http://go.microsoft.com/fwlink/?linkid=52029 for additional assistance.


    Thank you,

    Darin Smith

    WGA Forum Manager

    Tuesday, May 20, 2008 11:28 PM