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Outlook 2010 config wizard error: server is not available

Question
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CRM Server is 4.0.7333.2862 (Rollup 11)
On Windows 7 (64bit), Office 2010 (32 bit) installed client 4.0.7333.2747 and then installed rollup 11.
When I run the configuration wizard I get the error "the specified Microsoft Dynamics CRM server is not available". CRM is available via IE. I have other XP and Vista PC's running Office 2010 successfully connecting to the CRM server so I know the server is accessible and the url's are correct.
I enabled the trace on the client and it contains:
# CRM Tracing Version 2.0
# LocalTime: 2010-12-13 14:41:41.0
# Categories:
# CallStackOn: No
# ComputerName: DELL
# CRMVersion: 4.0.7333.2862[2010-12-13 14:41:41.0] Process:OUTLOOK |Organization:00000000-0000-0000-0000-000000000000 |Thread: 5(MSCRM:-NotificationManager.NotificationWatcherThreadProc) |Category: Exception |User: 00000000-0000-0000-0000-000000000000 |Level: Error | NotificationManager.NotificationWatcherThreadProc
at NotificationManager.NotificationWatcherThreadProc()
at ThreadHelper.ThreadStart_Context(Object state)
at ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at ThreadHelper.ThreadStart()
>Exception in NotificationWatcherThreadProc: Error while getting the value 'RCOffline' from registry key 'HKEY_CURRENT_USER\SOFTWARE\Microsoft\MSCRMClient'.This same section is repeated about 40 times.
I searched the forums for RCOffline but didn't find very much. I don't have this key in the registry.
Any suggestions?
DK
Monday, December 13, 2010 8:21 PM
All replies
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Did you try using the URL without the organization name or vice versa?
Cheers, EdwinThursday, December 16, 2010 7:34 AM -
Hi,
You have an outlook profile already created, don't you?
I assume you are also local admin on the machine.
BTW, have you went over your user stored credentials? If credentials for CRM are already stored I suggest you remove them out.
BTW, which url are you trying? As Edwin suggests, try without the organization name. I would also add, try by using IP instead of DNS name and/or add an entry on your host file for that server.
Hope this helps,
PP
Microsoft MVP Dynamics CRM | My Twitter: http://twitter.com/pabloperalta | My blog: http://weblogs.asp.net/pabloperaltaThursday, December 16, 2010 12:28 PM -
Thanks very much for the response.
I still am not successfull at connecting. Per your suggestions:
I am local admin on my machine.
Sorry, not sure where I check for stored credentials?
I added the internal IP Address (192.168...) to the hosts file. I tried using the IP Address without the organization and I am prompted for the organization. I select the organization and then after a few seconds i get the error:
"A connection to the Microsoft Dynamics CRM server URL http://crmsys:5555/MSCRMServices could not be established. Contact your system administrator. For more information see: http://support.microsoft.com/kb/970630"
that KB article suggests the problem is that the MSCRM_Config database doesn't contain the correct hostheader which is correct in that the host header doesn't have the IP Adress. So I do not believe this is really the source of my problem. Again, there are a dozen other client machines that are connected and working in this CRM organization already.
Do you have some other suggestions?
Thanks again
Wednesday, December 22, 2010 4:23 PM -
Have you tried turning off your Windows firewall and any other ‘security’ software (i.e. antivirus)?
You can go over stored credentials clicking on Control Panel -> Credential Manager.
If any credential already stored for your server, remove it first.
Hope this helps.
PP
Microsoft MVP Dynamics CRM | My Twitter: http://twitter.com/pabloperalta | My blog: http://weblogs.asp.net/pabloperaltaWednesday, December 22, 2010 5:22 PM -
I turned off Windows Firewall and my antivirus. I did not have any stored credentials for the CRM server. But I still cannot connect and I get the same error.
I uninstalled the CRM client software, rebooted and reinstalled.
Here's what I installed:
CRMv4.0-i386-client-ENU.exe (file version 4.0.7333.2747)
Then i installed Rollup 11 CRMv4.0-KB981328-i386-Client-ENU.exe
I turned off windows firewall and my antivirus.
Still get the the error.
Here is the contents of the crm40clientConfig.log
10:25:24| Info| === Managed setup logging started: 24/12/2010 10:25:24 AM ===
10:25:24|Verbose| Method entry: Microsoft.Crm.Config.Client.ClientConfig.Initialize
10:25:24|Verbose| Method entry: Microsoft.Crm.Setup.Common.SetupBase.Initialize
10:25:24|Verbose| Method exit: Microsoft.Crm.Setup.Common.SetupBase.Initialize
10:25:24|Verbose| Method exit: Microsoft.Crm.Config.Client.ClientConfig.Initialize
10:25:25|Verbose| Method entry: Microsoft.Crm.Config.Client.ClientConfig.Run
10:25:25|Verbose| Method entry: Microsoft.Crm.Setup.Common.SetupBase.Run
10:25:25|Verbose| Method exit: Microsoft.Crm.Setup.Common.SetupBase.Run
10:25:25|Verbose| Installing version component: C:\Program Files (x86)\Microsoft Dynamics CRM\Client\ConfigWizard\..\bin\crmverclient.dll
10:25:25|Verbose| Installing version: 4.0.7333.2862
10:25:25|Verbose| Installing lcid: 1033
10:25:25|Verbose| Existing version: 4.0.7333.3
10:25:25|Verbose| Existing lcid: 1033
10:26:02|Warning| The specified Microsoft Dynamics CRM server is not available. Make sure that the URL is correct. To test the URL, try opening it in Internet Explorer., Warning, OK, Option1
10:26:05| Info| InputResult: OK
10:26:07| Info| Are you sure you want to cancel Microsoft Dynamics CRM for Outlook configuration?, Question, YesNo, Option2
10:26:09| Info| InputResult: Yes
10:26:09|Verbose| Method entry: Microsoft.Crm.Config.Client.ClientConfig.Terminate
10:26:09| Info| Exit code: Cancel
10:26:09|Verbose| Method exit: Microsoft.Crm.Config.Client.ClientConfig.Terminate
10:26:09| Info| === Managed setup logging stopped: 24/12/2010 10:26:09 AM ===Friday, December 24, 2010 3:27 PM -
Anyone figured this out yet. Having the same problem:
- The specified Microsoft Dynamics Server is not available...blah blah blah.
- Url works through the browser.
- Uninstalled CRM for Outlook, reinstalled it, ran Rollup 15
- On Premise deployment. Not IFD.
Tuesday, February 15, 2011 11:35 PM