Outlook 2010 config wizard error: server is not available RRS feed

  • Question

  • CRM Server is 4.0.7333.2862 (Rollup 11)

    On Windows 7 (64bit), Office 2010 (32 bit) installed client 4.0.7333.2747 and then installed rollup 11.

    When I run the configuration wizard I get the error "the specified Microsoft Dynamics CRM server is not available".  CRM is available via IE.  I have other XP and Vista PC's running Office 2010 successfully connecting to the CRM server so I know the server is accessible and the url's are correct.

    I enabled the trace on the client and it contains:

    # CRM Tracing Version 2.0
    # LocalTime: 2010-12-13 14:41:41.0
    # Categories:
    # CallStackOn: No
    # ComputerName: DELL
    # CRMVersion: 4.0.7333.2862

    [2010-12-13 14:41:41.0] Process:OUTLOOK |Organization:00000000-0000-0000-0000-000000000000 |Thread:    5(MSCRM:-NotificationManager.NotificationWatcherThreadProc) |Category: Exception |User: 00000000-0000-0000-0000-000000000000 |Level: Error | NotificationManager.NotificationWatcherThreadProc
     at NotificationManager.NotificationWatcherThreadProc()
     at ThreadHelper.ThreadStart_Context(Object state)
     at ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
     at ThreadHelper.ThreadStart()
    >Exception in NotificationWatcherThreadProc: Error while getting the value 'RCOffline' from registry key 'HKEY_CURRENT_USER\SOFTWARE\Microsoft\MSCRMClient'.

    This same section is repeated about 40 times.

    I searched the forums for RCOffline but didn't find very much. I don't have this key in the registry.

    Any suggestions?



    Monday, December 13, 2010 8:21 PM

All replies

  • Did you try using the URL without the organization name or vice versa?
    Cheers, Edwin
    Thursday, December 16, 2010 7:34 AM
  • Hi,

    You have an outlook profile already created, don't you?

    I assume you are also local admin on the machine.

    BTW, have you went over your user stored credentials? If credentials for CRM are already stored I suggest you remove them out.

    BTW, which url are you trying? As Edwin suggests, try without the organization name. I would also add, try by using IP instead of DNS name and/or add an entry on your host file for that server.

    Hope this helps,


    Microsoft MVP Dynamics CRM | My Twitter: http://twitter.com/pabloperalta | My blog: http://weblogs.asp.net/pabloperalta
    Thursday, December 16, 2010 12:28 PM
  • Thanks very much for the response.

    I still am not successfull at connecting.  Per your suggestions:

    I am local admin on my machine.

    Sorry, not sure where I check for stored credentials?

    I added the internal IP Address (192.168...) to the hosts file. I tried using the IP Address without the organization and I am prompted for the organization. I select the organization and then after a few seconds i get the error:

    "A connection to the Microsoft Dynamics CRM server URL http://crmsys:5555/MSCRMServices could not be established. Contact your system administrator. For more information see: http://support.microsoft.com/kb/970630"

    that KB article suggests the problem is that the MSCRM_Config database doesn't contain the correct hostheader which is correct in that the host header doesn't have the IP Adress. So I do not believe this is really the source of my problem. Again, there are a dozen other client machines that are connected and working in this CRM organization already.

    Do you have some other suggestions?

    Thanks again

    Wednesday, December 22, 2010 4:23 PM
  • Have you tried turning off your Windows firewall and any other ‘security’ software (i.e. antivirus)?


    You can go over stored credentials clicking on Control Panel -> Credential Manager.

    If any credential already stored for your server, remove it first.


    Hope this helps.


    Microsoft MVP Dynamics CRM | My Twitter: http://twitter.com/pabloperalta | My blog: http://weblogs.asp.net/pabloperalta
    Wednesday, December 22, 2010 5:22 PM
  • I turned off Windows Firewall and my antivirus. I did not have any stored credentials for the CRM server.  But I still cannot connect and I get the same error.

    I uninstalled the CRM client software, rebooted and reinstalled.

    Here's what I installed:

    CRMv4.0-i386-client-ENU.exe (file version 4.0.7333.2747)

    Then i installed Rollup 11 CRMv4.0-KB981328-i386-Client-ENU.exe

    I turned off windows firewall and my antivirus.

    Still get the the error.

    Here is the contents of the crm40clientConfig.log


    10:25:24|   Info| === Managed setup logging started: 24/12/2010 10:25:24 AM ===
    10:25:24|Verbose| Method entry: Microsoft.Crm.Config.Client.ClientConfig.Initialize
    10:25:24|Verbose| Method entry: Microsoft.Crm.Setup.Common.SetupBase.Initialize
    10:25:24|Verbose| Method exit: Microsoft.Crm.Setup.Common.SetupBase.Initialize
    10:25:24|Verbose| Method exit: Microsoft.Crm.Config.Client.ClientConfig.Initialize
    10:25:25|Verbose| Method entry: Microsoft.Crm.Config.Client.ClientConfig.Run
    10:25:25|Verbose| Method entry: Microsoft.Crm.Setup.Common.SetupBase.Run
    10:25:25|Verbose| Method exit: Microsoft.Crm.Setup.Common.SetupBase.Run
    10:25:25|Verbose| Installing version component: C:\Program Files (x86)\Microsoft Dynamics CRM\Client\ConfigWizard\..\bin\crmverclient.dll
    10:25:25|Verbose| Installing version: 4.0.7333.2862
    10:25:25|Verbose| Installing lcid: 1033
    10:25:25|Verbose| Existing version: 4.0.7333.3
    10:25:25|Verbose| Existing lcid: 1033
    10:26:02|Warning| The specified Microsoft Dynamics CRM server is not available. Make sure that the URL is correct. To test the URL, try opening it in Internet Explorer., Warning, OK, Option1
    10:26:05|   Info| InputResult: OK
    10:26:07|   Info| Are you sure you want to cancel Microsoft Dynamics CRM for Outlook configuration?, Question, YesNo, Option2
    10:26:09|   Info| InputResult: Yes
    10:26:09|Verbose| Method entry: Microsoft.Crm.Config.Client.ClientConfig.Terminate
    10:26:09|   Info| Exit code: Cancel
    10:26:09|Verbose| Method exit: Microsoft.Crm.Config.Client.ClientConfig.Terminate
    10:26:09|   Info| === Managed setup logging stopped: 24/12/2010 10:26:09 AM ===

    Friday, December 24, 2010 3:27 PM
  • Anyone figured this out yet.  Having the same problem:

    - The specified Microsoft Dynamics Server is not available...blah blah blah.

    - Url works through the browser.

    - Uninstalled CRM for Outlook, reinstalled it, ran Rollup 15

    - On Premise deployment.  Not IFD.

    Tuesday, February 15, 2011 11:35 PM