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How should I troubleshoot this authentication problem? RRS feed

  • Question

  • Authenticating Access to Website

    We are unable to authenticate your permission to access this website. We tried both authentication methods and received the following errors with each:

    XML File Authentication - We did not receive a response from the web server within 14 seconds.

    HTML META Tag - We did not receive a response from the web server within 14 seconds.

    For more information, please refer to the Authentication Error Messages page, or the Authentication Information page for more information on how to properly configure your site for authentication.


    I have put the authentication code as instructed by MSN, but I still keep getting this message! Why??

    Please help!

    Monday, March 2, 2009 9:48 PM

Answers

  • If you can,

    I suggest adding the meta tags to your headers.
    Program Manager, Live Search Webmaster Tools
    • Marked as answer by Brett Yount Monday, March 23, 2009 3:47 PM
    Monday, March 23, 2009 3:47 PM

All replies

  • Hi,

    Could you please provide your domain name and I will take a look?


    Thanks,

    Brett

    Program Manager, Live Search Webmaster Tools
    Monday, March 9, 2009 3:44 PM
  • Hi Brett,

    Domain names:

    http://www.cappex.com - for colleges and universities admissions

    http://www.meritaid.com - for scholarships and financial aid

    Any help you can provide to get our pages indexed and listed in MSN will be highly appreciated.

    Regards,

    Sharad Goswami
    Monday, March 9, 2009 7:23 PM
  • I was not able to see your page source code. Did you try using the meta tag option? Sometimes one works where the other does not. Sometimes neither work and it is such a very spotty issue (maybe .001 or less of our current base) that our test team is having troubles identifying the issue. Let me know and I will send this to our dev/test teams.

    Thanks,

    Brett
    Program Manager, Live Search Webmaster Tools
    • Marked as answer by Brett Yount Thursday, March 12, 2009 4:55 PM
    • Unmarked as answer by Brett Yount Thursday, March 12, 2009 4:56 PM
    Thursday, March 12, 2009 4:55 PM
  • Hello Brett,

    Thanks for responding. Here are the links:

    http://www.cappex.com/LiveSearchSiteAuth.xml

    http://www.meritaid.com/LiveSearchSiteAuth.xml

    Please let me know what you find.

    Regards,

    Sharad Goswami
    Thursday, March 12, 2009 7:20 PM
  • Hi Capweb,

    have you tried inserting the validation meta tags into your home page headers?

    Brett
    Program Manager, Live Search Webmaster Tools
    Tuesday, March 17, 2009 5:05 PM
  • Hello Brett,

    We have added XML File Authenticatio. Here are the links:

    http://www.cappex.com/LiveSearchSiteAuth.xml

    http://www.meritaid.com/LiveSearchSiteAuth.xml

    Any help you can provide to get our pages indexed and listed in MSN will be highly appreciated.

    Regards,

    Sharad Goswami
    Tuesday, March 17, 2009 7:36 PM
  • If you can,

    I suggest adding the meta tags to your headers.
    Program Manager, Live Search Webmaster Tools
    • Marked as answer by Brett Yount Monday, March 23, 2009 3:47 PM
    Monday, March 23, 2009 3:47 PM
  • I'm having the same problem. I though I had done it correctly a couple of days ago but when I looked today the site was not listed. I tried to submit again & am getting this problem.

    This is the meta tag data (copied from the web master generator)

    <meta name="msvalidate.01" content="F6910B79EE975D01F5FB5AE6417B8FF9" />

    and this is the alternative version provided by another web site (sorted the problem with google)

    %22%20%2F%3E%3Cmeta name=%22msvalidate.01%22 content=%22F6910B79EE975D01F5FB5AE6417B8FF9

    Niether work

    Any further ideas?
    Thursday, April 2, 2009 12:35 AM