Sign in
Microsoft.com
 
Microsoft
 
 
 

locked
Invalid Product Key RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote

     

    1. What edition of Windows XP is it for, Home, Pro, or Media Center? Home

    2. Does it read "OEM Software" or "OEM Product" in black lettering?  OEMAct HP

    3. Or, does it have the computer manufacturer's name in black lettering? HP

    4. DO NOT post the Product Key.

    5. Please also provide a short description of the issue you are experiencing. The Product Key that is on the computer does not work. When I try to register it to use Microsoft programs, it says it is invalid. So, I cannot use many of the programs on my computer. Any help with this would be greatly appreciated.

     

    Thanks,

    Jessica

     

    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {6B32CA7D-C434-474E-B554-A99278A5A2E0}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.071009-1548
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2989-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{6B32CA7D-C434-474E-B554-A99278A5A2E0}</UGUID><Version>1.7.0066.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-1315599232-1655916590-3367847495</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv6000 (RP164UA#ABA)  </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.25    </Version><SMBIOSVersion major="2" minor="4"/><Date>20061218000000.000000+000</Date></BIOS><HWID>58323507018400EC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

     

    Monday, December 31, 2007 4:14 AM

Answers

  • Question
    Sign in to vote
    0
    Sign in to vote

    Hello jlancaster,

     

    The Product Key (found on the sticker on the side or bottom of your computer) is for Windows only and will not work for Office.

     

      Full Versions of Office do not, normally, come standard on computers. (i.e. Computers that come with Vista, do not automaticlly come with a full version of Office)

     

      Computer Manufacturers (such as Dell, Gateway, HP and others) will often include a Trial version of Office, which allows you to use it for a limited time, but if you wish to continue using it, you would need to by a Full Version of Office.

     

      If the copy of Office, that came included in your computer, is supposed to be a Full Version, then Office would either already be activated, from the factory or the Product Key would be included in the documentation that came with the computer. If you are unable to find the Office Product Key and you still believe that the computer should have come with a Full Version of Office, please contact the Person, Company, and/or the Computer Manufacturer, that built and/or sold you the computer.

     

    Thank you,

    Darin Smith

    WGA Forum Manager

     

    Monday, December 31, 2007 6:56 PM

All replies

  • Question
    Sign in to vote
    0
    Sign in to vote

    JLancaster,

     

    Please repost your problem in the Vista section:  http://forums.microsoft.com/Genuine/ShowForum.aspx?ForumID=1004&SiteID=25

     

    Then please come back and delete this one in the XP section.  Thanx!

     

    Monday, December 31, 2007 3:25 PM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Hello jlancaster,

     

    The Product Key (found on the sticker on the side or bottom of your computer) is for Windows only and will not work for Office.

     

      Full Versions of Office do not, normally, come standard on computers. (i.e. Computers that come with Vista, do not automaticlly come with a full version of Office)

     

      Computer Manufacturers (such as Dell, Gateway, HP and others) will often include a Trial version of Office, which allows you to use it for a limited time, but if you wish to continue using it, you would need to by a Full Version of Office.

     

      If the copy of Office, that came included in your computer, is supposed to be a Full Version, then Office would either already be activated, from the factory or the Product Key would be included in the documentation that came with the computer. If you are unable to find the Office Product Key and you still believe that the computer should have come with a Full Version of Office, please contact the Person, Company, and/or the Computer Manufacturer, that built and/or sold you the computer.

     

    Thank you,

    Darin Smith

    WGA Forum Manager

     

    Monday, December 31, 2007 6:56 PM