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Decrementing Contract Line RRS feed

  • Question

  • hi,

    I want to know what the event or the element that triggers the decrement of the attribute "allotmentsused"  in the entity "Contract Line"

    I would decrement this attribute without deleting the existing resolutions of incidents

    Thanks

    Thursday, October 18, 2012 1:30 PM

Answers

  • If you have a Contract and Contract Line associated with your case - Resolving the Case will decrement the Allotments Remaining and Increment the Allotments Used.

    Re-Activating and Re-Resolving does not appear to affect these numbers. 


    Jason Lattimer

    Thursday, October 18, 2012 4:28 PM
    Moderator
  • Hi,

    please also take a look at this post.

    Greetings,

    Pavlos


    Please mark this reply as an answer and vote it as helpful if it helps you find a resolution to your problem.
    View my latest gallery contribution here.
    Visit my blog here.

    Friday, October 19, 2012 6:47 AM

All replies

  • If you have a Contract and Contract Line associated with your case - Resolving the Case will decrement the Allotments Remaining and Increment the Allotments Used.

    Re-Activating and Re-Resolving does not appear to affect these numbers. 


    Jason Lattimer

    Thursday, October 18, 2012 4:28 PM
    Moderator
  • Hi,

    please also take a look at this post.

    Greetings,

    Pavlos


    Please mark this reply as an answer and vote it as helpful if it helps you find a resolution to your problem.
    View my latest gallery contribution here.
    Visit my blog here.

    Friday, October 19, 2012 6:47 AM