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    Hello:

       I am having an issue while trying to validate my Windows XP copy. Let me explain the steps I took and the symptoms I am having.

     

          1.- I purchase a legal key from MS.

          2.- I downloaded the Windows Peoduct Key Update Tool.

          3.- I try to run it, however i get the folowing error: "Validation failed: d:\windows\system32\winlogon".

          4.- I downloaded the Microsoft Genuine Advantage Diagnostic Tool.

          5.- I runned the MGA Tool with the result:

     

    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Not Activated
    Validation Code: 1
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-R66B2-JHCBK-TTP4J
    Windows Product Key Hash: 45z/udXgTAbMK7cA0f1sRu1Q7DA=
    Windows Product ID: 55686-083-4229837-21871
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {B14DE693-FD6A-4887-A7E6-3DF840DA3D08}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-171-1_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: D:\Archivos de programa\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: D:\WINDOWS\system32\winlogon.exe[5.1.2600.2180]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B14DE693-FD6A-4887-A7E6-3DF840DA3D08}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-TTP4J</PKey><PID>55686-083-4229837-21871</PID><PIDType>5</PIDType><SID>S-1-5-21-448539723-1592454029-1801674531</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P1.30</Version><SMBIOSVersion major="2" minor="4"/><Date>20070119000000.000000+000</Date><SLPBIOS>mansoft5321,mansoft5321</SLPBIOS></BIOS><HWID>AAA4351F0184207F</HWID><UserLCID>0C0A</UserLCID><SystemLCID>0C0A</SystemLCID><TimeZone>Hora estándar romance(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90110C0A-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73961-640-0000106-57743</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults>     

     

          6.- i am totaaly puzzle here.

     

    Steps taking by me:

          + Disabled Firewall.

          + Disabled Norton Antivirus.

     

    Data that may be useful:

    ------------------
    System Information
    ------------------
    Time of this report: 12/29/2007, 18:04:04
    Machine name: MERCURIO-CDC060
    Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_qfe.070227-2300)
    Language: Spanish (Regional Setting: Spanish)
    System Manufacturer: To Be Filled By O.E.M.
    System Model: To Be Filled By O.E.M.
    BIOS: Default System BIOS
    Processor: Intel(R) Pentium(R) 4 CPU 1.80GHz
    Memory: 2048MB RAM
    Page File: 366MB used, 3577MB available
    Windows Dir: D:\WINDOWS

    The purchased i have done at Microsoft is:

    Pedido para: Windows Genuine Advantage - EMEA
    Número de pedido: **********
    Fecha del pedido: 23 diciembre, 2007 14:21:39


    ------------------------------------------
    Nombre del producto: Win XP Home Genuine Adv Spanish Direct CD

     

    Now the question, What should I do or what am I doing wrong? Any help would be nice and appreciate.

     

    Thanks in advance and Happy New Year.

    Fco Jaen

     

    Saturday, December 29, 2007 5:11 PM
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Answers

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    Hello FCO,

     

    Thank you for visiting the Microsoft Windows Genuine Advantage (WGA) forum.  Your issue is related to Product Activation.  The purpose of this forum is the support of the WGA program and your question falls out of the scope for our support. In an attempt to assist I would like to provide some information which may help. I do suggest trying to activate using the “Activate by Phone” method from the activation Wizard. Telephone numbers for Activation Centers vary by product license and country/region. Use the number provided on your Activation Wizard screen to call the Microsoft Activation Center.  Please follow the below guidance for telephone activation for activating Windows. 

     

     To contact a Microsoft customer service representative to activate Windows by phone, follow these steps:

    1.

    Click Start, point to All Programs, point to Accessories, point to System Tools, and then click Activate Windows.

    Or, click the Windows Activation icon in the notification area.

    2.

    Click Yes, I want to telephone a customer service representative to active Windows now.

    3.

    Click Read the Windows Product Activation Privacy Statement, click Back, and then click Next.

    4.

    Follow the steps in the Activate Windows by phone dialog box, and then click Next.

    Note The number appears now and differs based on the location that you select.

    5.

    When activation is completed and you receive the following message, click OK.

    You have successfully activated your copy of Windows.

    More information on how to activate Windows XP at http://support.microsoft.com/kb/307890

    Also you may reference the following site for various telephone activation centers:  http://support.microsoft.com/kb/326851

    After you finish the above steps please restart the computer and try to validate Windows again: http://www.microsoft.com/genuine. Please locate the “Validate Windows” button in the upper right hand corner. Double click on the button and follow the guidance. Were you able to pass Windows Validation successfully? Please post again if you need further assistance. Thank you.

     

     

            Office Professional Edition 2003  is a Volume License Key (VLK) that has been blocked per the request of the legal VLK holder.  As a rule, VLK editions of either an Operating System and/or Office should not be sold to individual consumers. Businesses, schools and governments normally use VLK editions for flexibility in installing many computers. Also, Volume Licenses for Windows XP and MS Office are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.

     

     

    Thank you,

     

    Stephen Holm, MS

    Monday, December 31, 2007 11:43 PM
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