OneCare recommending removing conflicting program RRS feed

  • Question


    The program is Symantec Live and is only used wtih Norton Ghost which is one of my backup programs.  Does anyone know if there is really a conflict here or if Symantic Live is being targeted as it is used with Symantec's firewall and anti virus programs?  How do I get Live OneCare to quit going into the red mode because of this if I choose not to uninstall Symantic Live?  Prior to this new release there has been no problem with any conflicts regarding this program.



    Friday, December 7, 2007 5:39 PM


All replies

  • This has been reported by a few others. There is no way to bypass this in OneCare. I don't know if it is a real conflict or a mistake on the part of the coder in identifying this component of the Norton/Symantec products as being a conflict.

    At this point, I think you might want to consider removing LiveUpdate until a solution or more information is provided here about the problem and update Ghost manually as needed.



    Saturday, December 8, 2007 2:53 AM
  • Appreciate the reply.  Where is the best place to check as to whether and when this problem gets resolved.  Symantec Live has not been a problem with the older version of Windows Live OneCare so I would get it's a coding problem.  Thanks again for your comments.




    Saturday, December 8, 2007 9:12 PM
  • You're welcome. Check back here to see the status of discussion on this topic if you have chosen to remove either LiveUpdate or OneCare until there is a solution. If you leave OneCare in place, and LiveUpdate running, I suspect that a rules update/signature update in OneCare will be pushed to change the behavior and the warning will cease.



    Monday, December 10, 2007 3:04 PM
  • Hy!


    The solution to the problem is upgrading Symantec LiveUpdate to the newest version, at least version 3.4. A german guy wrote about the problem in his blog: http://newyear2006.wordpress.com/2007/12/11/live-onecare-20-und-norton-bzw-symantec-live-update-problem.


    You can get the the 3.4 version of Liveupdate under: ftp://ftp.symantec.com/public/english_us_canada/liveupdate/3.4/


    To me it seems Microsoft only tested it against the latest versions of LiveUpdate.


    Hope it helps.

    Tuesday, December 11, 2007 4:06 PM
  • The newest Norton Live Update does not solve this problem for me.  I am running Windows Vista Home Premium with all the latest updates for Windows, WLOC and Norton Ghost 12.0.  I am still running at a "At Risk" state as per WLOC.  Are there any other solutions out there?


    Monday, January 21, 2008 7:44 PM
  • None yet. I'm hoping that the next OneCare update will resolve this.


    Tuesday, January 22, 2008 12:42 AM