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re loading windows live one care RRS feed

  • Question

  • My laptop crashed and I had to reload all my software.  I can't seem to reload because it says my 25 key product code is already being used.  How do I resubsribe. It is the same laptop and I am not adding another one.

     

    Rich

    Monday, July 7, 2008 5:03 PM

Answers

  • If you have a active subscription with onecare you won't be needing the 25 character product key anymore. All you'll need is your Live ID, or the email address that you have associated with your subscription.

     

    Install onecare. Use the 90 day free trial if your installing through the web.

    Hit subscribe, sign in with your Live ID.

     

    Monday, July 7, 2008 8:28 PM

All replies

  • If you have a active subscription with onecare you won't be needing the 25 character product key anymore. All you'll need is your Live ID, or the email address that you have associated with your subscription.

     

    Install onecare. Use the 90 day free trial if your installing through the web.

    Hit subscribe, sign in with your Live ID.

     

    Monday, July 7, 2008 8:28 PM
  •  

    If you have an active subscription, which is what was created when you activated on the first computer, you need to use the same LiveID on the subsequent activations. You can't use the same key twice. If you are arriving at a screen to purchase or provide a token, you are likely not using the same LiveID as the subscription ID.

     

    If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate with.

     

    If the activation dialog already contains a LiveID from a prior attempt or one used in trial mode, but this is not the one you need to activate with to associate it with your subscription, see this post for how to reset this - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2776450&SiteID=2

     

    -steve

     

    Tuesday, July 8, 2008 1:52 PM
    Moderator