Getting message "Error 1311. Source file not found E:\SKU112.CAB\SKU112.CAB. Verify .... RRS feed

  • Question


    ...that the file exists and that you can access it."  I get this message when I try to install OFfice 2007 from the CD I bought from Amazon.co.uk. 


    HELP!  I work two jobs and am finishing my Cert Ed course and do not have hours to look for the answer to why I cannot install Office 2007 on my computer. 


    Has anyone had this happen to them?  What did you do?  Should I contact Amazon and tell them they sold me a defective CD?


    Thank you very much for your help, anyone!



    Sunday, May 18, 2008 6:27 PM


All replies

  • "Error 1311: cannot locate source file" error message when you install
    a 2007 Office suite or Office 2003:


    Sunday, May 18, 2008 8:38 PM
  • smithgill@blueyonder.co.uk,


    Thank you for visiting the Microsoft Genuine Advantage Forum.  The purpose of this forum is the support of Windows Genuine Advantage (WGA) program.  Your question is off topic as well as outside my area of knowledge. I suggest posting your question to one of the Office newsgroups here: http://www.microsoft.com/office/community/en-us/default.mspx?d=1  or http://www.microsoft.com/office/community/en-us/default.mspx?dg=microsoft.public.office.misc&lang=en&cr=US


                If you should have other non-WGA questions please visit our other communities for helpful information here:  http://www.microsoft.com/atwork/community.mspx .  Thank you for visiting the forum.


    Lori MS




    Thursday, May 22, 2008 6:27 PM
  • Actually i had the same problem

    What i did was uninstall my old Microsoft office

    Then i put the disc back in and the button will say install and not upgrade like it was before
    Friday, July 10, 2009 3:51 AM
  • Jobe4 we are of one mind.  I am just trying to update from Office 2003 to Office 2007 (both purchased at retail - I must be mad) and hit the SKU112.cab problem.  Because the installation offered "upgrade" I thought that I would uninstall 2003 and proceed to get a new install of 2007.  I did not go on because I am an Outlook user and 2007 Office Home has dropped it.  This feels expensive.

    Saturday, August 29, 2009 7:25 AM
  • I encountered this problem with SKU112.cab with upgrade to 2007 office (have Windows XP no idea what service pack) and tried several workarounds including uninstalling 2003 office but still ran into issue. Finally tried CUSTOM install (rather than upgrade all) and selected "Leave old versions" on for word,excel and ppt.  This worked beautifully and I do have icons for both 2003 and 2007 versions.  
    Friday, January 22, 2010 8:03 PM