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Can't download 2010 due to activation problem RRS feed

  • Question

  • Hello,

    For the trial period I was using Office 2007 Professional Trial. Then I bought "Office 2007 Professional Box" edition and installed it without uninstalling the "Trial' one. When I tried to download Office 2010 from "Microsoft Office 2010 Technology Guarantee" program it said "The Office 2007 Product ID provided represents a product that is not currently activated. In order to be eligible for the Office 2010 Technology Guarantee program, you must first activate your product. Please follow these instructions to activate. After activating, please wait 24 hours before returning to redeem your product."
    I realized that there is a licence problem and I uninstalled both version of Office 2007 from my PC and cleaned as much of the registry as I could.
    After another fresh installation the problem persisted.
    I also realized that that the office I had bought never asked for activation but the online genuine validatation is passed.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-788W3-H689G-6P6GT
    Windows Product Key Hash: yr8OHoeXhbT4dc6MxGYjdAStSPY=
    Windows Product ID: 00371-OEM-8992671-00008
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {726E358F-EE0B-488F-A92E-8BA360C8E2BC}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.100226-1909
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{726E358F-EE0B-488F-A92E-8BA360C8E2BC}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-6P6GT</PKey><PID>00371-OEM-8992671-00008</PID><PIDType>2</PIDType><SID>S-1-5-21-3492890264-3979643689-1964111131</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP ProBook 4510s</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68PZI Ver. F.15</Version><SMBIOSVersion major="2" minor="4"/><Date>20100223000000.000000+000</Date></BIOS><HWID>4AB83607018400F8</HWID><UserLCID>0415</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central European Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>A7C474239072586</Val><Hash>omZ7UOeeSLTiKBHobu0Dltp6mJc=</Hash><Pid>89409-707-6203827-65970</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00178-926-700008-02-1045-7600.0000-3512009
    Installation ID: 021972086654023066786990561570720796235054721235408811
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 6P6GT
    License Status: Licensed
    Remaining Windows rearm count: 1
    Trusted time: 2010-06-28 15:55:52

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 6:28:2010 15:08
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAQABAAIAAAABAAAAAwABAAEAeqgGjaaozMB6LlyhcL9OCXbyyvk+BUbK

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            HPQOEM        3072   
      FACP            HPQOEM        3072   
      HPET            HPQOEM        3072   
      MCFG            HPQOEM        3072   
      ASF!            HPQOEM        3072   
      SSDT            HPQOEM        SataAhci
      SLIC            HPQOEM        SLIC-MPC
      SSDT            HPQOEM        SataAhci
      SSDT            HPQOEM        SataAhci
      SSDT            HPQOEM        SataAhci

    Look for you help and thank you in advance
    Filip

    Monday, June 28, 2010 4:35 PM

Answers

  • From your MGA report:

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK

    Note: VLK means "Volume License Key"

    Unfortunately, your installed copy of Microsoft Office Professional Plus 2007 is counterfeit and thus would not be eligible for the free Office 2010 upgrade.  You need to contact the seller of your counterfeit software and demand a complete refund, then purchase Office 2010 from a reliable, trusted source such as the  Microsoft Store.

    For more information, please visit  Genuine Microsoft Advantage and click on Validate Office.


    Carey Frisch
    Monday, June 28, 2010 5:30 PM