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My Windows serial key does not match my CoA key. RRS feed

  • Question

  • Hi

    I have a lenovo laptop and recently runned MGA Diagnostic tool and found that the product key that was display by the MGA Diagnostic tool did not match the Product Key in my CoA. However, MGA Diagnostic tool did show that it's Genuine. My Question is why does the CoA Product key doesn't match the Product key installed in my laptop.

    In in the CoA it shows in black ink:

    Microsoft Windows XP Professional
    Lenovo Singapore (in italic)

    Thank you.


    Diagnostic Report (1.7.0110.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-RY7BM-HM3KT-BKVRW
    Windows Product Key Hash: 6994t4LQCbvkXhtNbqQCL4+auQs=
    Windows Product ID: 76487-OEM-2211906-00107
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {92202302-8229-431A-8BE2-E0E9FEA9DB92}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.8.31.9
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Standard Edition 2003 - 100 Genuine
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-171-1_3E121E02-115-80004005_FA827CE6-153-8007007e_FA827CE6-180-8007007e

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{92202302-8229-431A-8BE2-E0E9FEA9DB92}</UGUID><Version>1.7.0110.1</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BKVRW</PKey><PID>76487-OEM-2211906-00107</PID><PIDType>2</PIDType><SID>S-1-5-21-2588053876-45244274-2628983342</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>94615FG</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>7CETD2WW (2.22 )</Version><SMBIOSVersion major="2" minor="4"/><Date>20080528000000.000000+000</Date><SLPBIOS>LENOVO,LENOVO</SLPBIOS></BIOS><HWID>B8133F07018400DE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Lenovo</name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>1E8417693215076</Val><Hash>+7P33TQMwSj5OY6LNqPsyGEig14=</Hash><Pid>70141-059-1620982-56795</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 13E29:IBM|0028:Lenovo
    Marker string from OEMBIOS.DAT: LENOVO,LENOVO

    OEM Activation 2.0 Data-->
    N/A


    Tuesday, January 20, 2009 5:23 PM

Answers

  • Johnny,

    Unfortunately no. The product key still indicates a Keygen'd key. Please follow the guidance I previously mentioned above. Also you can visit the store where you purchased the system and explain what has occurred.  Please tell me the name of the store where you purchased the system.  Next if they have a website I would like this information as well. 


    Thank you Johnny,


    Stephen
    Stephen Holm
    • Proposed as answer by motherboardlove Thursday, January 22, 2009 2:38 AM
    • Marked as answer by Stephen Holm Monday, January 26, 2009 7:17 PM
    Wednesday, January 21, 2009 7:00 PM
  • Stephen Holm said:

    Johnny,

    Unfortunately no. The product key still indicates a Keygen'd key. Please follow the guidance I previously mentioned above. Also you can visit the store where you purchased the system and explain what has occurred.  Please tell me the name of the store where you purchased the system.  Next if they have a website I would like this information as well. 


    Thank you Johnny,


    Stephen


    Stephen Holm



    I believe not. It not keygen's, but its definitely not sposed to be there. The licence should say "COA SLP" The first one is fine. You should have kept the OEM SLP key, because theres nothing wrong with them not matching. At the factory, they don't have time to install Windows indivisually, so they have an "image" that contains the OEM's SLP key, that is tied to all of the BIOSes of the PC's manufacturer.
    • Proposed as answer by motherboardlove Thursday, January 22, 2009 2:41 AM
    • Marked as answer by Johnny1235 Monday, January 26, 2009 11:39 PM
    Thursday, January 22, 2009 2:41 AM
  • Johnny12345,

    If you search this forum for the part of the PK revealed by the mgadiag utility, RY7BM-HM3KT-BKVRW, you will see 27 hits.  Look in the text blob at the end of each of the mgadiag reports in each hit an you will see that in almost all cases, the computers are IBM/Lenovo computers.

    RY7BM-HM3KT-BKVRW is the OEM SLP Product Key assigned to IBM by Microsoft.  Just about every IBM computer sold with Windows XP Pro will come brand new out of the box with this Product Key.  This system allows IBM to use master disk images to install XP Pro on the thousands of computers they assemble every day without having to enter the unique Product Key located on the CoA, which would be very impractical.  This is expected and normal.  There is NO NEED for you to change the Product key on your IBM/Lenovo computer.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Stephen Holm Monday, January 26, 2009 7:16 PM
    Friday, January 23, 2009 4:12 AM

All replies

  • Good Morning Johnny,


    The product key located on the COA is used should a customer need to reinstall a XP OEM SLP again. 

    Thank you for posting your Microsoft Genuine Advantage Diagnostic Tool information. We are sorry to hear about the situation you are currently experiencing. The diagnostic results help our team in determining the root cause of your issue. 

    The XP Professional Product Key installed on this computer was not assigned by Microsoft. The Product Key is counterfeit and was most likely generated by a Product Key generator. The Product Key found on your computer has been detected on multiple computers. Product keys are only allowed to be used on one computer unless otherwise specified in the End User Licensing Agreement (EULA).   You will find numerous sites where this Product Key has been posted.  Use your favorite search engine and paste in the Product Key.     

    There are situations which can cause Windows XP to become non-genuine. Let me give one example.  Customers have taken in their systems for service along with all the software received when purchasing their system. The customer picks up the system and viola’ no problems whatsoever until they need to download an update. Suddenly their system is non-genuine. The customer's computer was not installed with their software but either a blocked Volume Licensing Key (VLK) or a Keygen’d Product Key. Also the software could work for several weeks, months, or even a year or more then suddenly become blocked. 

    This is why you may be seeing the "Software Counterfeiting" messages on your computer. You will need to uninstall XP Professional  before any further complications occur from being non-genuine.

    Under NO circumstances should someone try to download/distribute ISO images for software from a P2P file sharing site or use a second-hand burned copies of software. Research has shown that about half of the software copies available on P2P download sites are infected with root kits, spyware, Trojans, and other potentially harmful malware. One file in particular was very alarming.  This file was an administrator account giving the attacker full control over both your system and data.  I would be very concerned about your system integrity because Windows is non-genuine.

    As a customer there are several options available for you to get to a “Genuine” status. For details on the ways to get “Genuine”, see the web page that outlined your validation failure details. It will provide all of the possible steps which you can take. Here is the link:

    http://www.microsoft.com/genuine

    If this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and let them know the operating system is a counterfeit copy.  Request they immediately reimburse you and/or provide a Genuine Copy.

    Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you, who have become victims, to report piracy at the following link:

    http://www.microsoft.com/piracy/reporting/default.aspx

    Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  You may be eligible for free software if you have high quality counterfeit discs. 

    Again, we are sorry to hear about your situation. Please be sure to backup or otherwise off-load any data from the hard disk because a clean installation/re-imaging will destroy all personal user data on the hard drive.

    Thank you for visiting the Windows Genuine Advantage (WGA) program forum.


    Stephen

    • Marked as answer by Stephen Holm Tuesday, January 20, 2009 5:44 PM
    • Unmarked as answer by Johnny1235 Tuesday, January 20, 2009 6:48 PM
    Tuesday, January 20, 2009 5:37 PM
  • Hi

    Its been few years snice I have bought my laptop and have not seen any "Software Counterfeiting" messages being displayed in my computer. So, how do I change my current Product key to CoA product key and will doing that valid my Windows XP Professional? If not, what should I do to have a valid Windows XP Professional?

    Thank you.
    Tuesday, January 20, 2009 6:45 PM
  • Johnny,

    Please visit http://www.howtotell.com .  Next please locate the COA sticker on your system and see how it compares with the COA's on the site. Your Lenovo Laptop is licensed to run only what is indicated on the COA located on the computer unless you have purchased another version of Windows. Did you purchase the Lenovo Laptop directly from IBM or an authorized vendor? If you purchased from online or an auction site there may be a possibility the COA may as well be non-genuine. 

    Please contact Lenovo Support by visiting http://www-307.ibm.com/pc/support/site.wss/CNCT-SUPPRT.html#hp .  Next I recommend for you to request an original Windows Recovery disc by visiting here:  http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-4M7HWZ .   Back up all data on your laptop and perform a reinstallation. 



    Take care,

    Stephen
    Stephen Holm
    • Proposed as answer by Stephen Holm Wednesday, January 21, 2009 1:22 AM
    • Unproposed as answer by Johnny1235 Wednesday, January 21, 2009 12:25 PM
    Wednesday, January 21, 2009 1:22 AM
  • hi

    I purchased my Lenovo laptop from an authorized vendor in the UK (I am UK resident). I visited http://www.howtotell.com and compared it with the COA's on the site and the security features matched my COA. But my COA's colour is slightly different as its kind of light purpley/green and Microsoft is display in black ink not white ink. Also my COA does not have a recylce logo and its copyrighted 2004 Microsoft Corporation.

    Can I not just change the product key with the product key in the COA and activate my Windows over the telephone? rather than de a reinstallation.

    Thank you.
    Wednesday, January 21, 2009 11:36 AM
  • Johnny,

    There are sticky notes located @ the top of the forum.  Please follow the guidance located here: http://social.microsoft.com/Forums/en-US/genuinewindowsxp/thread/b9403eec-a4b7-435c-b3fd-0e7ee7c80428 for changing your product key. 

    Cheer,

    Stephen
    Stephen Holm
    • Proposed as answer by Stephen Holm Wednesday, January 21, 2009 5:37 PM
    • Unproposed as answer by Johnny1235 Wednesday, January 21, 2009 6:21 PM
    Wednesday, January 21, 2009 5:36 PM
  • Hi

    I followed the instruction and change the Product key to my COA's Product key. I runned MGA Diagnostic tool again. Do I now have a Genuine key and Windows XP?

    Thank you.


    Diagnostic Report (1.7.0110.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-RBBWQ-X8JFY-FXKPT
    Windows Product Key Hash: ADsP06OrTUB6zn8gR1nwHcBH80c=
    Windows Product ID: 76487-OEM-2267182-23186
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {92202302-8229-431A-8BE2-E0E9FEA9DB92}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.8.31.9
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Standard Edition 2003 - 100 Genuine
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-171-1_3E121E02-115-80004005_FA827CE6-153-8007007e_FA827CE6-180-8007007e

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{92202302-8229-431A-8BE2-E0E9FEA9DB92}</UGUID><Version>1.7.0110.1</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-FXKPT</PKey><PID>76487-OEM-2267182-23186</PID><PIDType>3</PIDType><SID>S-1-5-21-2588053876-45244274-2628983342</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>94615FG</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>7CETD2WW (2.22 )</Version><SMBIOSVersion major="2" minor="4"/><Date>20080528000000.000000+000</Date><SLPBIOS>LENOVO,LENOVO</SLPBIOS></BIOS><HWID>B8133F07018400DE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Lenovo</name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>1E8417693215076</Val><Hash>+7P33TQMwSj5OY6LNqPsyGEig14=</Hash><Pid>70141-059-1620982-56795</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 13E29:IBM|0028:Lenovo
    Marker string from OEMBIOS.DAT: LENOVO,LENOVO

    OEM Activation 2.0 Data-->
    N/A





    Wednesday, January 21, 2009 6:21 PM
  • Johnny,

    Unfortunately no. The product key still indicates a Keygen'd key. Please follow the guidance I previously mentioned above. Also you can visit the store where you purchased the system and explain what has occurred.  Please tell me the name of the store where you purchased the system.  Next if they have a website I would like this information as well. 


    Thank you Johnny,


    Stephen
    Stephen Holm
    • Proposed as answer by motherboardlove Thursday, January 22, 2009 2:38 AM
    • Marked as answer by Stephen Holm Monday, January 26, 2009 7:17 PM
    Wednesday, January 21, 2009 7:00 PM
  • Hi

    I bought it from PCworld Business store and it was delivered to me 3 days later. Their website is http://www.pcwb.co.uk/.

    If this is a non-genuine key then why did the activation of my windows XP through the phone where I enter my COA product key and got a installation ID which I had to call the phone number it show for UK and enter the installation ID to get my comformation ID which I enter and got my windows activated, worked?

    This is what I mean: http://articles.techrepublic.com.com/i/tr/cms/contentPics/t01220020214jim01_D.gif

    Now I cann't change my product key with 'Windows Product Key Update Tool' because the product key my windows is registered is the same key in my COA.

    Please show me the proof where it indicates that the product key is not genuine????

    I am living in the UK, how are you doing to help when you are in the US???

    Do you want a Picture of my COA????


    I hope what I've written make sense, snice I'm a bit annoyed and can't think clearly.


    Thank you for you helps.
    Thursday, January 22, 2009 12:03 AM
  • Stephen Holm said:

    Johnny,

    Unfortunately no. The product key still indicates a Keygen'd key. Please follow the guidance I previously mentioned above. Also you can visit the store where you purchased the system and explain what has occurred.  Please tell me the name of the store where you purchased the system.  Next if they have a website I would like this information as well. 


    Thank you Johnny,


    Stephen


    Stephen Holm



    I believe not. It not keygen's, but its definitely not sposed to be there. The licence should say "COA SLP" The first one is fine. You should have kept the OEM SLP key, because theres nothing wrong with them not matching. At the factory, they don't have time to install Windows indivisually, so they have an "image" that contains the OEM's SLP key, that is tied to all of the BIOSes of the PC's manufacturer.
    • Proposed as answer by motherboardlove Thursday, January 22, 2009 2:41 AM
    • Marked as answer by Johnny1235 Monday, January 26, 2009 11:39 PM
    Thursday, January 22, 2009 2:41 AM
  • Johnny12345,

    If you search this forum for the part of the PK revealed by the mgadiag utility, RY7BM-HM3KT-BKVRW, you will see 27 hits.  Look in the text blob at the end of each of the mgadiag reports in each hit an you will see that in almost all cases, the computers are IBM/Lenovo computers.

    RY7BM-HM3KT-BKVRW is the OEM SLP Product Key assigned to IBM by Microsoft.  Just about every IBM computer sold with Windows XP Pro will come brand new out of the box with this Product Key.  This system allows IBM to use master disk images to install XP Pro on the thousands of computers they assemble every day without having to enter the unique Product Key located on the CoA, which would be very impractical.  This is expected and normal.  There is NO NEED for you to change the Product key on your IBM/Lenovo computer.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Stephen Holm Monday, January 26, 2009 7:16 PM
    Friday, January 23, 2009 4:12 AM
  • Hi

     

    I did a factory recovery and now I have my IBM/Lenovo OEM SLP Product, GREAT! :). Thank you Dan and Motherboardlove for answering my question. To the Microsoft forum's staff here, please don't give people shocks like that ;).

     

    Thank You.


    Monday, January 26, 2009 11:39 PM