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Why is my computer saying my windows is not genuine. It was installed on the computer when we bought it from JB HiFi? RRS feed

  • Question

  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {DF4B0141-E04B-4940-B06A-F54CEB4992E8}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.100218-0019
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: 100
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    2007 Microsoft Office system - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{DF4B0141-E04B-4940-B06A-F54CEB4992E8}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-681278159-4127198453-2625164628</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>SLIC-MPC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.24</Version><SMBIOSVersion major="2" minor="4"/><Date>20090612000000.000000+000</Date></BIOS><HWID>22333507018400F8</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>E. Australia Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>77935D98D583F32</Val><Hash>nuTUMNFpnoeayF/dC3Ve5IoTd5w=</Hash><Pid>81602-921-4959044-68912</Pid><PidType>1</PidType></Product><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500061-02-1033-6001.0000-1062009
    Installation ID: 005465502321192664997193573216172142868616986452600386
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: WQD8Q
    License Status: Notification
    Notification Reason: 0xC004F059.

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: NgAAAAEAAgABAAEAAQACAAAABAABAAEAeqjuyVAeYGt6f3IHDmby9ETY3Myw9pL0rFZpdUbK

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: no, invalid SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HPQOEM  SLIC-MPC
      FACP   HPQOEM  SLIC-MPC
      HPET   HPQOEM  SLIC-MPC
      BOOT   HPQOEM  SLIC-MPC
      MCFG   HPQOEM  SLIC-MPC
      DMAR           
      ASF!   HPQOEM  SLIC-MPC
      SLIC   HPQOEM  SLIC-MPC
      SSDT   PmRef  CpuPm

     

    Please help me. I dont know what to do. :(

     

    Saturday, May 15, 2010 9:20 AM

Answers

  •  
    Darin - the MS owner of this group - posted the following to someone with a
    similar problem to yours, WRT Windows....
     
    <quote>
    Computers, which are built by large manufactures that come with Windows
    Pre-Installed, come with two (2) Product Keys:
     
    A) OEM SLP: This key comes pre-installed in Windows, when it comes from
    the Factory. This key is geared to work with the OEM Bios Flag found only on
    that Manufacturer's computer hardware. So when Windows was installed using
    the OEM SLP key (at the factory) Windows looks at the motherboard and sees
    the proper OEM Bios Flag (for that Manufacturer and that version of Windows)
    and Self-Activates. (that's why you did not need to Activate your computer
    after you brought it home)
     
     
     
    B) COA SLP: This is the Product key that you see on the sticker on the
    side (or bottom) of your computer. It is a valid product key, but should
    only be used in limited situations (sush as if the OEM SLP key stops
    self-activating for whatever reason). The key must be activated by Phone.
    (Note: All manufacturers that use the OEM SLP system are required by
    contract to include a Certificate of Authenticity (COA) sticker, that has a
    COA SLP key, on the computer)
     
     
     
    Your Windows is using an OEM SLP key, but (for whatever reason) cannot
    see the special instructions in the computer’s motherboard and is unable to
    Self-Activate.
     
    To fix the issue, you will need to change out the OEM SLP key with the COA
    SLP key. The normal way to do this is to click the ‘Start’ button,
    right-click ‘Computer’, select ‘Properties’ and then click ‘Change Product
    Key’ (located in the lower right-hand side of the window). Enter the COA SLP
    key and follow the instructions in the Change Product Key Wizard.
     
    The fact that Vista isin Reduced Funtionality Mode indicates that Vista's
    Licensing Store may also be corrupt. Follow the below steps that will
    recreate the Licensing Store as well as help you change the product key to
    the COA SLP key.
     
     
     
    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop slsvc (it may ask you if you are sure, select yes)
    6) Type: cd
    %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to
    complete, please be patient)
    11) Restart your computer twice.
    12) You may be required to enter the Product Key and/or Activate. (be sure
    to use the product key from the sticker on the side or bottom of the PC and
    to Activate by Phone)
     
    </quote>
     
    Hope that helps!
     
    --
    Noel Paton
    CrashFixPC
     
    Nil Carborundum Illegitemi
    www.crashfixpc.co.uk
     
     
    Sunday, May 16, 2010 10:19 AM
    Moderator

All replies

  •  
    Darin - the MS owner of this group - posted the following to someone with a
    similar problem to yours, WRT Windows....
     
    <quote>
    Computers, which are built by large manufactures that come with Windows
    Pre-Installed, come with two (2) Product Keys:
     
    A) OEM SLP: This key comes pre-installed in Windows, when it comes from
    the Factory. This key is geared to work with the OEM Bios Flag found only on
    that Manufacturer's computer hardware. So when Windows was installed using
    the OEM SLP key (at the factory) Windows looks at the motherboard and sees
    the proper OEM Bios Flag (for that Manufacturer and that version of Windows)
    and Self-Activates. (that's why you did not need to Activate your computer
    after you brought it home)
     
     
     
    B) COA SLP: This is the Product key that you see on the sticker on the
    side (or bottom) of your computer. It is a valid product key, but should
    only be used in limited situations (sush as if the OEM SLP key stops
    self-activating for whatever reason). The key must be activated by Phone.
    (Note: All manufacturers that use the OEM SLP system are required by
    contract to include a Certificate of Authenticity (COA) sticker, that has a
    COA SLP key, on the computer)
     
     
     
    Your Windows is using an OEM SLP key, but (for whatever reason) cannot
    see the special instructions in the computer’s motherboard and is unable to
    Self-Activate.
     
    To fix the issue, you will need to change out the OEM SLP key with the COA
    SLP key. The normal way to do this is to click the ‘Start’ button,
    right-click ‘Computer’, select ‘Properties’ and then click ‘Change Product
    Key’ (located in the lower right-hand side of the window). Enter the COA SLP
    key and follow the instructions in the Change Product Key Wizard.
     
    The fact that Vista isin Reduced Funtionality Mode indicates that Vista's
    Licensing Store may also be corrupt. Follow the below steps that will
    recreate the Licensing Store as well as help you change the product key to
    the COA SLP key.
     
     
     
    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop slsvc (it may ask you if you are sure, select yes)
    6) Type: cd
    %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to
    complete, please be patient)
    11) Restart your computer twice.
    12) You may be required to enter the Product Key and/or Activate. (be sure
    to use the product key from the sticker on the side or bottom of the PC and
    to Activate by Phone)
     
    </quote>
     
    Hope that helps!
     
    --
    Noel Paton
    CrashFixPC
     
    Nil Carborundum Illegitemi
    www.crashfixpc.co.uk
     
     
    Sunday, May 16, 2010 10:19 AM
    Moderator
  • Yep, that is what I would have posted for this issue, thanks Noel.

     

     


    Darin MS
    Monday, May 17, 2010 8:48 PM