problem with product key/microsoft office RRS feed

  • Question

  • Ok, I have a laptop with Vista on it. I'm trying to use Microsoft Office Word to update my resume. It keeps asking me to enter a product key. I can open and view things in Microsoft word..but cannot edit anything. So I need a product key.

    Now when I go to Control Panel > System....the product key listed there does not match the product key on the sticker on the bottom of my laptop.

    When I attempt to change the current product key to the correct one (the one on the sticker) it says that the activation WAS successful.

    BUT when I go to Control Panel > System...the product key has not changed.

    (So basically, I cannot change my current product key to the one listed on the sticker.)

    I've done this many times with the same result..can someone inform me of what exactly is happening and how to correct this situation?

    And yes, my copy of Vista in genuine..it came with the laptop when it was purchased.
    Monday, March 2, 2009 10:55 AM


  • Hello nelle86,

    First off, Computers, that are built by large manufactures, that come with Vista Pre-Installed, come with two (2) Product Keys:

    1) OEM SLP: This key comes pre-installed in Vista, when it comes from the Factory. This key is geared to work with the special instructions found only on that Manufacturer's computer hardware. So when Vista was installed using the OEM SLP key (at the factory) Vista looks at the motherboard and sees the special instructions and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)

    2) COA SLP: This is the Product key that you see on the sticker on the side (or bottom) of your computer. It is a valid product key, but should only be used in limited situations. The key must be manually activated, but you must Activate by Phone.

     These two keys are supposed to be different.

      As for your Office issue. Microsoft Vista and Microsoft Office are two different products. If you have Vista you do not automaticly get Office. Computer manufacturers often install a trial version of Microsoft Office.  If you are getting a prompt to type in a Product Key when opening a Microsoft Office program, it is likely the trial period is over and you'll need to purchase a license (product key) for Microsoft Office. 

      The product key affixed to your computer is for Windows Vista (the operating system) and not for Microsoft Office. 

    Please review the following for additional information:

    How to determine whether you have a trial edition of a 2007 Office suite or program installed: http://support.microsoft.com/kb/927920/en-us

    How to convert a trial version of a 2007 Office suite or program to a full retail perpetual license version:  http://support.microsoft.com/kb/927756/en-us

    How to buy the 2007 Microsoft Office suites: http://office.microsoft.com/en-us/suites/FX101678741033.aspx?ofcresset=1

    How to Buy Office Home and Student 2007 Edition: http://office.microsoft.com/en-us/suites/FX101674081033.aspx

    If you are experiancing a Non-Genuine issue with Vista, please create a new thread with a Diagnostic Report

    (to generate a Diagnostic Report, download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue" click the Windows tab, click the "Copy" button, then paste the report into the new thread)

    Thank you,
    Darin MS

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    Monday, March 2, 2009 10:35 PM