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Vista WGA 0xC004E002 error RRS feed

  • Question

  • I recently re-installed Vista. It was working fine, but now I get an error. I tried system restore, no luck.

    Here is the error message when I log in:

    --------------------------

    An error has occurred

    Code:

    0xC004E002

    Description:

    The Software Licensing Service reported that the license store contains inconsistent data.

    --------------------------

    Clicking Close logs me off.

    I can get explorer running by opening the help link, getting the browser open, then starting explorer from the Open dialog.

    If I go to System Properies (Control Panel doesn't open, neither does properties for My Computer, but if I open My Computer

    I can click Uninstall a Program to get in the Control Panel, then switch to System) it says

    Product ID: 89584-354-8554866-71153

    Clicking "Change product key" or "Click here to activate Windows now" prompt for UAC then do nothing.

    Running SLUI does nothing. (I suspect that this is because the "Error has occurred" dialog is SLUI already running)

    This is what MgaDiag says:

    Diagnostic Report (1.7.0069.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0xc004c2fa
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-*****-*****-***** [edit: key removed]
    Windows Product Key Hash: [edit: key removed]
    Windows Product ID: 89584-354-8554866-71105
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010100.0.0.006
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {D7407660-C53D-4201-BA4E-C41F2C2CEC15}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Business
    Architecture: 0x00000009
    Build lab: 6000.vista_gdr.071023-1545
     TS Error:
     alidation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2920-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\PROGRA~2\Opera\opera.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
     ffice Details: <GenuineResults><MachineData><UGUID>{D7407660-C53D-4201-BA4E-C41F2C2CEC15}</UGUID><Version>1.7.0069.0</Version><OS>6.0.6000.2.00010100.0.0.006</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-DG8GC</PKey><PID>89584-354-8554866-71105</PID><PIDType>5</PIDType><SID>S-1-5-21-3961575604-1230547870-1949458130</SID><SYSTEM><Manufacturer>XFX78I</Manufacturer><Model>XFX nForce 780i 3-Way SLI</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="4"/><Date>20080116000000.000000+000</Date></BIOS><HWID>BB333507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002
    -------------------------------------------------------------

    I notice that the Product ID is different, but I'm not sure it's important. Also, the "Online Validation Code" said

    "0xC004E002" once before, but not now.

    Slmgr.vbs with any parameters says this:

    "C:\Windows\System32\slmgr.vbs(292, 9) (null): 0xC004E002"

    This is a real copy of Windows and it's not pirated.

    What can I do to make WGA realize this, and what's causing this in the first place?

    Is there any way to rebuilt this "license store" or anything?

    I do not want to re-install again...

    Saturday, February 16, 2008 9:52 PM

Answers

  • Actually, I fixed it already.

    I did this:

    "5) Type: net stop slsvc (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)

    11) Reboot Twice"

    And then it let me activate.

    If anyone cares, I checked the Product ID in System Properties and MgaDiag, it's still different.

    Sunday, February 17, 2008 2:32 AM

All replies

  • Actually, I fixed it already.

    I did this:

    "5) Type: net stop slsvc (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)

    11) Reboot Twice"

    And then it let me activate.

    If anyone cares, I checked the Product ID in System Properties and MgaDiag, it's still different.

    Sunday, February 17, 2008 2:32 AM
  •  

    Thanks for the help.  Like others, I all of a sudden recieved error 0XC004E002 and lost access to the control panel and my computer. I preformed steps 5-10, checked to see if I had a control panel - which I did, then rebooted.  I didnt need to activate.
    Sunday, February 17, 2008 7:04 AM