This copy of Windows is not genuine. RRS feed

  • Question

  • Windows XP Pro came with my Dell D600 laptop. I've never changed a thing. I have the original O.S. disk and can assure you that it's legal. I keep getting this popup box on bootup that says I'm running a non-genuine copy of Windows. I need an answer and a fix for this. Here's a copy of the diagnostics display after using your Microsoft Genuine Advantage Diagnostic Tool (1.5.0530.2):
    WGA Diagnostic Data (1.5.0530.2):
    Genuine Validation Status: Genuine
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 55274-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    Download Center code: NG35YKD
    ID: 3e81557b-2490-4e74-b1d5-c8ef0dd93523
    Is Admin: Yes
    Registry: 0x0
    WGA Version: Registered, 1.5.532.0.
    Signature Type: Microsoft.
    Validation Diagnostic:

    Scan: Complete
    Cryptography: Complete

    Office Status: 100
    Office Diagnostics:

    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    Office Details: <GenuineResults><MachineData><UGUID>3e81557b-2490-4e74-b1d5-c8ef0dd93523</UGUID><Version>1.5.0530.2</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>55274-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-1993962763-706699826-1343024091</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Latitude D600                   </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A16</Version><SMBIOSVersion major="2" minor="3"/><Date>20050629000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>26573E07018400EC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone></MachineData>      <Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>64F2A0CAABB1DD6</Val><Hash>IBVayEA3II1xVmiYYTLY0tL8scE=</Hash><Pid>70145-747-3868737-57992</Pid></Product></Products></Office></Software></GenuineResults> 

    Friday, June 2, 2006 5:09 PM


  • Mauro:


    I'm very sorry for the troubles you're seeing. We've identified this issue and have a simple fix for it.


    Please click start, then run, then type in "wgatray.exe /b" then press enter. After that, log off and log back on. That should resolve the issue.


    -Phil Liu

    Friday, June 2, 2006 5:13 PM