Vista not genuine message RRS feed

  • Question

  • Hi my laptop has the following message in the lower right of my desktop:

    Windows Vista (TM)
    Build 6000
    This copy of Windows is not genuine

    I know it's genuine because it came loaded on my laptop, which I purchased new, in the box, from Circuit City.

    Can you please help me? I ran that Windows validation thingy, here's what it had to say:


    Diagnostic Report (1.7.0095.0):
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-X2MKG-H3MFD-KJV3D
    Windows Product Key Hash: JrwTy7kh4qmLJNCfJVOAP/5DGGA=
    Windows Product ID: 89578-OEM-7249634-90511
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    CSVLK Server: N/A
    ID: {31BE86CF-B873-4164-A4C5-26ACC161C3C2}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.070627-1500
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{31BE86CF-B873-4164-A4C5-26ACC161C3C2}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-KJV3D</PKey><PID>89578-OEM-7249634-90511</PID><PIDType>8</PIDType><SID>S-1-5-21-3975008585-2165065572-886724240</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>MCP67</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.04    </Version><SMBIOSVersion major="2" minor="4"/><Date>20071127000000.000000+000</Date></BIOS><HWID>5C313507018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002


    Friday, August 29, 2008 12:48 AM


  • Hi tanya,

      It seems that Vista may have gone into a Non-Genuine status at some point but returned to Genuine (maybe even a nano-sec later). But when Vista returns from a Non-Genuine state, it can take up to 2 reboots for the Non-Genuine text, on the desktop, to go away. Please try rebooting a couple of times and the text should disappear.

      I do not see any issue in your Giagnostic Report so I believe that it was a momentarily (for lack of a better word) 'Hiccup'. I don't expect the issue to re-occur.

    Thank you,
    Darin Smith
    WGA Forum Manager

      On a side note, I do see from your Diagnostic Report that you have a Trial version of Office. When the Trial period ends, Office will start asking for a Product Key. Allot of times users may be confused and think that Vista is asking for the Product Key, so in the future, if when you launch an Office program and a 'Enter Product Key' window appears, just know that the Office Trial has ended and to continue using the Office, you would need to purchase a full version.

    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    Friday, August 29, 2008 6:04 PM