locked
Outlook 2003 validation issue RRS feed

  • Question

  • Every time I re-start my computer and open Outlook 2003 I receive the Genuine Microsoft Software screen.  If I go 'Validate' I get the 'Validation is as easy as 1-2-3'.  From here I have validated my Windows but when I try to validate Office I'm returned to the Genuine Microsoft Software screen.

    I confirm that Outlook is activated.  I've also completed the Microsoft Genuine Advantage Diagnostic Test (MGADT) and this tells my Outlook is validated.

    So why do I keep getting the prompt at start up?

    Saturday, February 14, 2009 8:48 PM

Answers

All replies

  • Good Morning TBaywatcher,

    Thank you for posting in the OGA Forums. 
    Please run the Microsoft Genuine Advantage Diagnostic Test (MGADT) so that I may analyze the results. By clicking the link below, you will download the MGADT.  Then click the Run button. Then click the Run button again. Then click the Continue button to perform the diagnostic. The Windows tab should show, click the Copy button to paste your report to the clipboard.  Then paste the report into a New Post on this Forum by adding a post in it and pressing Ctrl V (to paste the text). Clicking the OK button will clear the Diagnostic window. Here is the download link:

     http://go.microsoft.com/fwlink/?linkid=52012

    Please tell us about the Certificate of Authenticity (COA) for your copy of Microsoft Office.

    1. What edition/version of Office do you have? To find your edition/version click Start, Word Options, Resources, About,there you should find the title of your edition.

    ·         Office Basic

    ·         Office Standard

    ·         Office Home and Student

    ·         Office Mobile

    ·         Office Small Business

    ·         Office Professional

    ·         Office Professional Plus

    ·         Office Enterprise

    ·         Office Ultimate

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. Please provide the customer scenario you are experiencing.

    5. DO NOT post the Product Key.

    Not sure what to look for, see this page to reference your COA:

    http://www.microsoft.com/resources/howtotell/product.aspx?pID=358c30c9-043a-47f4-b845-4591acd268a7&cID=fab9617a-57ff-4789-9397-6dac071b19b0&method=retail&displaylang=en

    NOTE: The data collected with the Microsoft Genuine Advantage Diagnostic Tool does NOT contain any information that can personally identify you. The information can be fully reviewed, by you, before being posted.

    Thank you.


    Stephen


    Stephen Holm
    Monday, February 16, 2009 5:40 PM
  • Dear Microsoft

    The MGADT report follows.

    As for your question about the edition/version of Office I have your 'to find' instructions are not helpful.  From Start I do not have a "Word Options" choice.  However, I've located the original discs and it tells me the version is "Microsoft Office XP Profesisonal - Version 2002".

    I'm looking forward to a speedy resolution of the issue MS has created with no benefit to myself.

    Thanks



    Diagnostic Report (1.9.0006.1):

    -----------------------------------------

    WGA Data-->

    Validation Status: Genuine

    Validation Code: 0

    Online Validation Code: N/A

    Cached Validation Code: N/A

    Windows Product Key: *****-*****-9TCCK-JPCBM-B2FQ8

    Windows Product Key Hash: B/IohRcCzV6LJrex8WpCdnxgTvg=

    Windows Product ID: 76487-OEM-2211906-00803

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 5.1.2600.2.00010100.3.0.med

    ID: {C9146077-20D6-42EF-8740-044271324D10}(3)

    Is Admin: Yes

    TestCab: 0x0

    WGA Version: Registered, 1.9.9.1

    Signed By: Microsoft

    Product Name: N/A

    Architecture: N/A

    Build lab: N/A

    TTS Error: N/A

    Validation Diagnostic: 025D1FF3-230-1

    Resolution Status: N/A

     

    WgaER Data-->

    ThreatID(s): N/A

    Version: N/A

     

    WGA Notifications Data-->

    Cached Result: N/A, hr = 0x80004005

    File Exists: No

    Version: 1.7.105.35

    WgaTray.exe Signed By: Microsoft

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: 101

    Version: 1.7.105.35

    WGATray.exe Signed By: Microsoft

    OGAAddin.dll Signed By: Microsoft

     

    OGA Data-->

    Office Status: 101 Not Activated

    Microsoft Office XP Professional - 101 Not Activated

    OGA Version: Registered, 1.7.105.35

    Signed By: Microsoft

    Office Diagnostics: 025D1FF3-230-1_3E121E02-385-80004005_3E121E02-452-80004005_3E121E02-312-80004005

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{C9146077-20D6-42EF-8740-044271324D10}</UGUID><Version>1.9.0006.1</Version><OS>5.1.2600.2.00010100.3.0.med</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B2FQ8</PKey><PID>76487-OEM-2211906-00803</PID><PIDType>2</PIDType><SID>S-1-5-21-2870760215-2204844675-4131394445</SID><SYSTEM><Manufacturer>HP Pavilion 061</Manufacturer><Model>EP020AA-ABG a1350a</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>3.17</Version><SMBIOSVersion major="2" minor="4"/><Date>20060726000000.000000+000</Date><SLPBIOS>HP PAVILION</SLPBIOS></BIOS><HWID>9C1E381F0184C05C</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>New Zealand Standard Time(GMT+12:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Hewlett-Packard Company</name><model>HP Pavilion</model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.7.105.35"/><File Name="OGAAddin.dll" Version="1.7.105.35"/><File Name="OGAVerify.exe" Version="1.7.105.35"/></GANotification></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>B6FFBDB5DB88E0C</Val><Hash>lVuL0gK300gM/tOhO0ggcxarCPw=</Hash><Pid>54186-786-1880387-17237</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="10" Result="101"/><App Id="16" Version="10" Result="101"/><App Id="18" Version="10" Result="101"/><App Id="1A" Version="10" Result="101"/><App Id="1B" Version="10" Result="101"/></Applications></Office></Software></GenuineResults> 

     

    Licensing Data-->

    N/A

     

    HWID Data-->

    N/A

     

    OEM Activation 1.0 Data-->

    BIOS string matches: yes

    Marker string from BIOS: 13FFC:GENUINE C&C INC|187D0:Hewlett-Packard Company

    Marker string from OEMBIOS.DAT: HP PAVILION

     

    OEM Activation 2.0 Data-->

    N/A

     



    Tuesday, February 17, 2009 6:00 AM
  • Good Morning TBaywatcher,


    Thank you for visiting the Office Genuine Advantage (OGA) program forum. Your issue appears to be outside the scope of the OGA program forum. In an attempt to assist I would like to provide the following:

    Open My Computer located on your desktop.

    Go to: C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data\

    NOTE:  The application data file may be hidden. Use the Tools drop down menu do the following: Folder Options->View->Hidden Files and Folders->Show Hidden Files and Folders to show the folder. Please re-hide the files once you have completed all the steps.

    Right click data.dat file, then click Delete.

    The data.dat file is for Office, Not OGA.

    Once the file has been deleted, open an Office application such as MS Word and activate it.

    If product activation was successful try the Office Validation located here:

    http://www.microsoft.com/genuine/office/Validate.aspx?displaylang=eng

    The following Knowledge Base (KB) articles can provide more information for Office Activation issues:

    KB903275 - How to troubleshoot problems that you may experience when you try to activate an Office product

    http://support.microsoft.com/kb/903275/en-us

    KB326851 -   Activation and registration of a Microsoft product

    http://support.microsoft.com/kb/326851

    KB919895 - How to troubleshoot problems that you may experience when you try to activate a 2007 Office product

    http://support.microsoft.com/kb/919895

    KB828958 - Resources to help you activate a license in Microsoft Office programs

    http://support.microsoft.com/default.aspx/kb/828958/en-us

    Should you need further guidance please post your question(s) to the Windows XP General newsgroup forum located here:

    http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?query=activation&dg=microsoft.public.windowsxp.general&cat=en-us-ms-winxp&lang=en&cr=US&pt=&catlist=B0DE109D-10E1-4C3C-BCC9-8EB7A22FC6A0&dglist=&ptlist=&exp=&sloc=en-us

    Thank you for visiting the OGA program forum.



    Stephen


    Stephen Holm
    • Marked as answer by Stephen Holm Tuesday, February 17, 2009 6:09 PM
    Tuesday, February 17, 2009 5:21 PM
  • Thank you Stepehn

    That seems to have resoved the problem.

    I hope there are not more just around the corner.

    Wednesday, February 18, 2009 5:37 AM
  • You are very welcome TBaywatcher :-). Should you experience other problems with Office Genuine Advantage please don't hesitate to visit us again. Take care and have a great week.



    Thank you,

    Stephen
    Stephen Holm
    Wednesday, February 18, 2009 7:33 PM