locked
Email Tracking problem RRS feed

  • Question

  • Hi,

    we have setup crm 2011 organization

    in this organization we have 2 mail servers

    we have mail box A in mail server 1 which used to receive technical inquiries from clients

    we have  Mail Server 2 which users have their mail boxes used it to track their emails. (email router is configured with Mail sever 2)

    Since mail server 1 is not configured with email router and we want to track  clients (client entered in CRM as contacts and accounts) emails we have set forward rules which send email to Mailbox in mail Server 2

    Where the forward emails are received as below

    From :client (contact or account in crm)

    To :mailbox A

    we have setup queue for mail box B and configured the email router  but the emails forwarded are not being tracked in CRM however the sender is a contact in our CRM organization but the receiver is not a user in CRM

    Any suggestions to solve this problem?

    Thanks

    Marwa

    Wednesday, June 13, 2012 2:20 PM

All replies