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Help! Cryptographic errors detected. RRS feed

  • Question

  • I have just run a diagnostic on my pc as I'm having problems downloading applications and updates. How do i go about fixing the cryptographic errors?

     

    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Cryptographic Errors Detected
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-FBBYB-KY9JG-YD46Q
    Windows Product Key Hash: qAgVFRBZPH5EoEc0P1t//z37YUI=
    Windows Product ID: 55277-OEM-2111907-00149
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {104B1503-63BE-4BE9-AFDB-952ACB0EB61B}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.18.5
    Signed By: N/A, hr = 0x80004005
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: Cryptographic Errors Detected

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: N/A, hr = 0x80004005
    WgaLogon.dll Signed By: N/A, hr = 0x80004005

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2989-80070002_025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\WINDOWS\system32\winlogon.exe[5.1.2600.2180]
    File Mismatch: C:\WINDOWS\system32\licdll.dll[5.1.2600.2180]
    File Mismatch: C:\WINDOWS\system32\ntoskrnl.exe[5.1.2600.3093]
    File Mismatch: C:\WINDOWS\system32\ntdll.dll[5.1.2600.2180]
    File Mismatch: C:\WINDOWS\system32\kernel32.dll[5.1.2600.3119]
    File Mismatch: C:\WINDOWS\system32\crypt32.dll[5.131.2600.2180]
    File Mismatch: C:\WINDOWS\system32\advapi32.dll[5.1.2600.2180]
    File Mismatch: C:\WINDOWS\system32\setupapi.dll[5.1.2600.2180]
    File Mismatch: C:\WINDOWS\system32\oembios.bin[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\oembios.dat[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\oembios.sig[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\syssetup.dll[5.1.2600.2180]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{104B1503-63BE-4BE9-AFDB-952ACB0EB61B}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YD46Q</PKey><PID>55277-OEM-2111907-00149</PID><PIDType>2</PIDType><SID>S-1-5-21-1060284298-706699826-682003330</SID><SYSTEM><Manufacturer>eveshamvale</Manufacturer><Model>MID2020</Model></SYSTEM><BIOS><Manufacturer>Insyde Software</Manufacturer><Version>Version 4.00</Version><SMBIOSVersion major="2" minor="3"/><Date>20010402000000.000000+000</Date><SLPBIOS>eveshamvale,eveshamvale,eveshamvale1,eveshamvale1</SLPBIOS></BIOS><HWID>308B3A07018400D2</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{911B0409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Word 2002</Name><Ver>10</Ver><Val>2D6F339F0949084</Val><Hash>exjm810zeIbdXtXQ++5KnTSVbmU=</Hash><Pid>54189-OEM-1694431-92258</Pid><PidType>4</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Saturday, January 12, 2008 6:58 PM

Answers

  • Hello jonnybelch,

     

     Currently Windows is Genuine. The problem you’re experiencing is with the Cryptographic service on your computer. Cryptographic service is a standard service that runs under Windows XP and is used by Windows Genuine Advantage (WGA) to read the Digital Signatures of files on the computer. If the Cryptographic service have errors (as seen in your Diagnostic Report "Validation Status: Cryptographic Errors Detected") WGA cannot Validate a Genuine status.

     

     There is a very easy fix for this. Open Internet Explorer and type the following website in for the URL: http://www.microsoft.com/Genuine/diag/ .  Once you open please click the “Start Diagnostic" button. Click the “Resolve Now” button if/when the tool finds any issues.  The tool will, most likely, resolve the issue on its own or will provide you further instructions.

    Next try this should the above fail: http://support.microsoft.com/kb/822798/en-us .  Should you have any further questions or problems please re-run the MGA Diagnostic tool after following these steps and reply with the results.

     

    Thank you,

    Matt Prall, MS
    WGA Forum Manager

    Monday, January 14, 2008 5:44 PM