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Windows XP Invalid Product Key (purchased and legal) RRS feed

  • Question

  • Hello,

    In the last year I put together a computer. I then installed Windows XP on it. I paid for the disk.

    The disk is holographic with "Licensed for distribution only with a new PC" on it, as well as "For product support, contact the manufacturer of your PC".

    I have the sticker that came with the original packaging. The sticker says "Windows CP Professional OEM Software". The key on the sticker matches the key reported by the WGA diagnostic tool:

    ------------------------------------------------------------------------------------------------

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid Product Key
    Validation Code: 8
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-BHXKX-BG7KD-GQQHG
    Windows Product Key Hash: 9MpDbwjK5Gpbaf+xWefsfIMpgN0=
    Windows Product ID: 76487-013-8100462-22445
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {73D4D225-C518-4797-8C48-472F605B7238}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Windows XP Notifications Data-->
    Cached Result: 8
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-543-80070002_025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{73D4D225-C518-4797-8C48-472F605B7238}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-GQQHG</PKey><PID>76487-013-8100462-22445</PID><PIDType>5</PIDType><SID>S-1-5-21-842925246-1454471165-725345543</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>GA-990XA-UD3</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F8</Version><SMBIOSVersion major="2" minor="4"/><Date>20110928000000.000000+000</Date></BIOS><HWID>DA443C0701841B7A</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 139F0:SYNNEX TECHNOLOGY INTERNATIONAL CORP|139F0:SYNNEX TECHNOLOGY INTERNATIONAL CORP|139F0:SYNNEX TECHNOLOGY INTERNATIONAL CORP
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

    -----------------------------------------------------------------------------------------------------------------

    So, what is going on?

    Thursday, July 26, 2012 3:15 PM

Answers

  • Unfortunately, despite what is stated on the packaging, you appear to have a counterfeit copy of Windows XP Professional.  Feel free to submit a confidential Counterfeit Software Report directly with Microsoft.

    Carey Frisch

    Thursday, July 26, 2012 4:02 PM
    Moderator

All replies

  • You stated: "The disk is holographic with "Licensed for distribution only with a new PC".  That would indicate the disc is an OEM disc.  However, your MGA Report shows: "Windows License Type: Retail".  Try using the Windows XP Product Key Update Tool with your Windows XP Professional product key and let us know if that resolved the issue.

    Carey Frisch

    Thursday, July 26, 2012 3:42 PM
    Moderator
  • Error:

    "The product key you have entered matches the key currently in use. Please try again."

    As I said, the key matches the packaging.

    Thursday, July 26, 2012 3:51 PM
  • Unfortunately, despite what is stated on the packaging, you appear to have a counterfeit copy of Windows XP Professional.  Feel free to submit a confidential Counterfeit Software Report directly with Microsoft.

    Carey Frisch

    Thursday, July 26, 2012 4:02 PM
    Moderator
  • Very well. I will fill out the report.

    I just want to point something out here: the software was purchased on "buy.com". I did not see anything that suggested that this software I purchased might have been counterfeit. I sincerely hope that I will not be purchasing a new key for something purchased on a reputable site.

    Thank you for your timeliness, Carey.

    Thursday, July 26, 2012 4:11 PM
  • Unfortunately, with the availablility of high-quality disc duplication and printing equipment, software counterfeiting is rampant.  That's why it only pays to purchase software from a trusted and reliable source.

    Carey Frisch

    Thursday, July 26, 2012 4:46 PM
    Moderator
  • Which leads me to this question:

    The counterfeit form offers to bring your OS to legitimate status if you cooperate by sending in the materials you have from the purchase. I am willing to do this, but I have a big problem: the offer forces you to upgrade to Windows 7.

    I work for a non profit which uses database software which does not work with Windows 7. It is absolutely necessary for us to use XP. So,

    1. Where can I purchase a legitimate key for this particular installation?

    2. Where SHOULD I purchase Windows XP from? We have a couple other computers which will be replaced in the upcoming year which also will need to use the database software (and thus, XP).


    Friday, July 27, 2012 12:23 PM
  • Windows XP hasn't been sold by MS in retail for more than 5 years.

    The majority of sites anywhere will be selling counterfeits.

    You should be able to run the software you want in XP Mode under Windows 7 Pro - which would be your best option.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Friday, July 27, 2012 1:42 PM
    Moderator
  • Unfortunately the software relies on windows workgroups. Windows 7 handles workgroups slightly different than XP does. I don't think XP mode will work.
    Friday, July 27, 2012 1:57 PM
  • There's one way to find out <g>

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Friday, July 27, 2012 2:26 PM
    Moderator
  • Everything that I am reading about people attempting to run MAS 90 through XP mode suggests that it is unstable and unsupported. I would very, very much prefer to set this up with the software it was originally made to work with.

    You are telling me that there is no place that I can purchase XP for installation on a single computer legally?

    Friday, July 27, 2012 2:50 PM
  • It's not been easy to find legitimate XP licenses for years - and it's getting harder all the time.

    You should contact Sage for assistance, as it's their program, and presumably they have updated it for Win7 - they may be prepared to supply upgrades at a discount. Bear in mind that XP has already gone out of mainstream support, and will be totally unsupported in 18 months time.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Friday, July 27, 2012 3:00 PM
    Moderator