Hello Patricia,
I am unsure if I understand your Windows Genuine Advantage issue. Could you provide a more detailed description, download and run the Genuine Diagnostics utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a response message in this thread.
Also tell us about the COA (Certificate of Authenticity). Tell us:
1. What edition of Windows XP is it for, Home, Pro, or Media Center?
2. Does it read "OEM Software" or "OEM Product" in black lettering?
3. Or, does it have the computer manufacturer's name in black lettering?
4. DO NOT post the Product Key.
Thank you,
Darin Smith
WGA Forum Program Manager
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