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    I have Widows 7 Ultimate which was purchased from an online store. The packaging and COA all look legitimate, however after running smoothly for 6 months, I now find that with the New Year my copy is not genuine. Please advise if I have been sold a fake product.

    I have tried reactivating by phone, including talking to an operator who advised me to call a number that I can't connect to from my country (Australia). I've also tried various internation prefixes, assuming that the number is for USA, but to no avail. The phone number  given is 1866 530 6599.

    Any help would be greatly appreciated!

    Edit : My CoA has ...

    Win Ult 7 English ROW DVD with various barcodes, and an SKU_GLC_00182

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-9GBPB-8948X-PG7V7
    Windows Product Key Hash: Ohl+xSYuyhJt+f6k7xmI74JERHM=
    Windows Product ID: 00426-067-8754191-86164
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.001
    ID: {57FDF19B-6956-43BD-A082-DBD96BB9429E}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{57FDF19B-6956-43BD-A082-DBD96BB9429E}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-PG7V7</PKey><PID>00426-067-8754191-86164</PID><PIDType>5</PIDType><SID>S-1-5-21-375630245-2150110635-41231216</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>H55-USB3</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F6</Version><SMBIOSVersion major="2" minor="4"/><Date>20100706000000.000000+000</Date></BIOS><HWID>93B83607018400FE</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: a0cde89c-3304-4157-b61c-c8ad785d1fad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00172-067-875419-00-3081-7600.0000-0022011
    Installation ID: 005902611050600652777150024093400030273166062766127410
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: PG7V7
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 3
    Trusted time: 2/01/2011 12:40:48 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A2
    HealthStatus: PASS
    Event Time Stamp: 1:2:2011 12:13
    WAT Activex: Registered
    WAT Admin Service: Registered

    HWID Data-->
    HWID Hash Current: MAAAAAEAAQABAAEAAQACAAAAAgABAAEAln2ofzArJFuyVjLrwo9iPZDhVl/CunZW

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            GBT           GBTUACPI
      FACP            GBT           GBTUACPI
      HPET            GBT           GBTUACPI
      MCFG            GBT           GBTUACPI
      EUDS            GBT          
      TAMG            GBT           GBT   B0
      SSDT            INTEL        PPM RCM

    Sunday, January 2, 2011 2:09 AM

Answers

  • Question
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    I have Widows 7 Ultimate which was purchased from an online store. The packaging and COA all look legitimate, however after running smoothly for 6 months, I now find that with the New Year my copy is not genuine. Please advise if I have been sold a fake product.

    I have tried reactivating by phone, including talking to an operator who advised me to call a number that I can't connect to from my country (Australia). I've also tried various internation prefixes, assuming that the number is for USA, but to no avail. The phone number  given is 1866 530 6599.

    Any help would be greatly appreciated!

    Edit : My CoA has ...

    Win Ult 7 English ROW DVD with various barcodes, and an SKU_GLC_00182

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-9GBPB-8948X-PG7V7
    Windows Product Key Hash: Ohl+xSYuyhJt+f6k7xmI74JERHM=
    Windows Product ID: 00426-067-8754191-86164

     

     

    MSDN key.  Read all the notes and sticky posts for explanation and possible fixes.

    • Marked as answer by Oretin Sunday, January 2, 2011 3:16 AM
    Sunday, January 2, 2011 2:31 AM

All replies

  • Question
    Sign in to vote
    1
    Sign in to vote

    I have Widows 7 Ultimate which was purchased from an online store. The packaging and COA all look legitimate, however after running smoothly for 6 months, I now find that with the New Year my copy is not genuine. Please advise if I have been sold a fake product.

    I have tried reactivating by phone, including talking to an operator who advised me to call a number that I can't connect to from my country (Australia). I've also tried various internation prefixes, assuming that the number is for USA, but to no avail. The phone number  given is 1866 530 6599.

    Any help would be greatly appreciated!

    Edit : My CoA has ...

    Win Ult 7 English ROW DVD with various barcodes, and an SKU_GLC_00182

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-9GBPB-8948X-PG7V7
    Windows Product Key Hash: Ohl+xSYuyhJt+f6k7xmI74JERHM=
    Windows Product ID: 00426-067-8754191-86164

     

     

    MSDN key.  Read all the notes and sticky posts for explanation and possible fixes.

    • Marked as answer by Oretin Sunday, January 2, 2011 3:16 AM
    Sunday, January 2, 2011 2:31 AM
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    Many thanks for the prompt reply LVTravel.

    It's not the answer I was hoping for, but I'll have to wear the fact that I've been ripped off. Now to jump up and down and try to get my money back.

    It's a pity that there is no visual clue on the packaging that the product is an MSDN license, as that would have meant an immediate return to sender.

    Thanks again for your help.

    Sunday, January 2, 2011 3:28 AM
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    Many thanks for the prompt reply LVTravel.

    It's not the answer I was hoping for, but I'll have to wear the fact that I've been ripped off. Now to jump up and down and try to get my money back.

    It's a pity that there is no visual clue on the packaging that the product is an MSDN license, as that would have meant an immediate return to sender.

    Thanks again for your help.


    The seller would not put it on the packaging anyhow.  The package doesn't come from Microsoft, it is a good counterfeit copy.  Just like the ones that sell Office Professional Plus for Office Pro in retail packaging.  It is counterfeit of a real product (volume license in this case) with keys that are sold just like yours was.
    Sunday, January 2, 2011 5:19 AM
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    Now I see. It's actually high quality counterfeiting, and obviously worth their investment in fake holograms and such - so I must be one of many to make taht viable.

    So the update now is that I'm Genuine - via the Microsoft site and an unexpected expense - and have a new product key, which is my precious, which I make invisible ;)

    Windows Product ID: 00426-956-*******-*****

    And at least I have some nice counterfeit pakaging to keep my legal back-up disk in when it arrive in the mail.

    And again thankyou for your time on these forums. It was so much easier resolving it here than over the phone to a call centre where different accents made things more complicated. I had to look up the International Alphabet Code so as we could both comprehend our dictions, a bit of a circus when dealing with 25 letter codes.

    I'm Genuinely impressed. (pathetic, but couldn't resist !)

     

    Sunday, January 2, 2011 5:40 AM
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    This post made me chuckle

    +1 for LotR reference!

    Darin MS
    Wednesday, January 5, 2011 11:40 PM