Unable to install Windows Live One Care

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  I'm guessing you are using an older CD to install One Care. Download the One Care trial - http://onecare.live.com/standard/en-us/install/install.htm then follow the instructions here to activate - http://support.microsoft.com/kb/935899

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  Jim

  • Marked as answer by Stephen BootsMVP, Moderator Monday, March 23, 2009 1:36 PM

  Sunday, March 22, 2009 9:50 PM

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  Thank you Jim for your reply. I have been trying to get it installed from the download site and this one looks familiar. I will try yours just to make sure I have attempted what I would call all options. I'm not understanding why the computer I am attempting to install Live One Care on gives me that message that I have an unsopported system due to Service Pack 2 not being installed yet my system shows I am at Service Pack 3. I will let you know if your URL gives me better results. Thank you. Oh, no CD is being used to install Live One Care, just downloading from web-page.
  
  Jim

  Monday, March 23, 2009 4:02 PM
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  it is strange that the installer, if you are downloading from http://onecare.live.com, is reporting that you need SP2 if your PC is already at SP3. The best that I can suggest is to review the standard installation troubleshooting steps here:
   

  See this post for the KB article to troubleshoot install problems - http://social.microsoft.com/forums/en-US/onecareinstallandactivate/thread/ba26b781-da18-4ce4-be8c-22647bd5d8fc/
  
  And contact support (via email as a trial user) if you continue to have problems.
   

  How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

   

  -steve

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  Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator

  Monday, March 23, 2009 4:26 PM

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