Hi,
I am running Win7 Enterprise 64-bit at home under my Employer's "WorkatHome" licensing scheme (University of Manchester, UK). Due to a new hard drive, I re-installed the OS on the 13th August. The system activated online upon installation
and has been running fine but this evening I have logged on to find an error saying the installation is no longer activated, and "The activation server reported that the Multiple Activation Key has exceeded it's limit". Apparently, I have 25
days of the 30 day activation grace period remaining, suggesting the key deactivated on the 21st August.
Not sure what triggered this. Windows update installed several updates on the 21st Aug, and also on the 22nd, 23rd, 25th and 26th and I see on this forum that this sometimes causes problems but not sure if this is the root cause. The diagnostic
report is given below (Hyperlinks deactivated as it wouldn't let me send otherwise...).
Our IT department now only offers Win7Professional on the WorkatHome scheme for installation....I understand that I cannot do an in-place downgrade from Win7Enterprise to Win7Pro and would appreciate advice on how best to get my copy re-activated.
Thanks in advance.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-*****-*****-84RV3
Windows Product Key Hash: LDSaLecy6ffWMtaOO5PVJ9SvJyk=
Windows Product ID: 55041-008-1328707-86535
Windows Product ID Type: 6
Windows License Type: Volume MAK
Windows OS version: 6.1.7601.2.00010100.1.0.004
ID: {61211DBF-E317-4CCA-AA10-7C76A465AE49}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Enterprise
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Visio Professional 2002 [English] - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{61211DBF-E317-4CCA-AA10-7C76A465AE49}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.004</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-008-1328707-86535</PID><PIDType>6</PIDType><SID>S-1-5-21-1565760836-3139762519-1094935450</SID><SYSTEM><Manufacturer>MSI</Manufacturer><Model>MS-7758</Model></SYSTEM><BIOS><Manufacturer>American
Megatrends Inc.</Manufacturer><Version>V2.6</Version><SMBIOSVersion major="2" minor="7"/><Date>20121011000000.000000+000</Date></BIOS><HWID>D1883F07018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT
Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product
GUID="{90510409-6D54-11D4-BEE3-00C04F990354}"><LegitResult>100</LegitResult><Name>Microsoft Visio Professional 2002 [English]</Name><Ver>10</Ver><Val>30307884C559974</Val><Hash>UkM5EfN8G2j1RpPL0GOTJjJ/uN8=</Hash><Pid>54079-640-3391302-16994</Pid><PidType>14</PidType></Product></Products><Applications><App
Id="51" Version="10" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Enterprise edition
Description: Windows Operating System - Windows(R) 7, VOLUME_MAK channel
Activation ID: 9abf5984-9c16-46f2-ad1e-7fe15931a8dd
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 55041-00172-008-132870-03-2057-7600.0000-2262014
Installation ID: 007503533755226651436852813962325421547043337473946750
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: go.microsoft.com/fwlink/?LinkID=88339
Use License URL: go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: go.microsoft.com/fwlink/?LinkID=88340
go.microsoft.com/fwlink/?LinkID=88339
Partial Product Key: 84RV3
License Status: Initial grace period
Time remaining: 35340 minute(s) (24 day(s))
Remaining Windows rearm count: 4
Trusted time: 26/08/2014 21:26:08
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 8:14:2014 23:24
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: LAAAAAEAAgABAAEAAAABAAAAAQABAAEAln1c0ZS1Rj8SwhaYCPFgqoDglmM=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ALASKA A M I
FACP ALASKA A M I
HPET ALASKA A M I
MCFG ALASKA A M I
FPDT ALASKA A M I
SSDT Intel_ AoacTabl
SSDT Intel_ AoacTabl
SSDT Intel_ AoacTabl
SSDT Intel_ AoacTabl
