Win7 Enterprise deactivated...? RRS feed

  • Question

  • Hi,

    I am running Win7 Enterprise 64-bit at home under my Employer's "WorkatHome" licensing scheme (University of Manchester, UK). Due to a new hard drive, I re-installed the OS on the 13th August.  The  system activated online upon installation and has been running fine but this evening I have logged on to find an error saying the installation is no longer activated, and "The activation server reported that the Multiple Activation Key has exceeded it's limit".  Apparently, I have 25 days of the 30 day activation grace period remaining, suggesting the key deactivated on the 21st August. 

    Not sure what triggered this.  Windows update installed several updates on the 21st Aug, and also on the 22nd, 23rd, 25th and 26th and I see on this forum that this sometimes causes problems but not sure if this is the root cause.  The diagnostic report is given below (Hyperlinks deactivated as it wouldn't let me send otherwise...).

    Our IT department now only offers Win7Professional on the WorkatHome scheme for installation....I understand that I cannot do an in-place downgrade from Win7Enterprise to Win7Pro and would appreciate advice on how best to get my copy re-activated.

    Thanks in advance.

    Diagnostic Report (1.9.0027.0):
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-*****-*****-84RV3
    Windows Product Key Hash: LDSaLecy6ffWMtaOO5PVJ9SvJyk=
    Windows Product ID: 55041-008-1328707-86535
    Windows Product ID Type: 6
    Windows License Type: Volume MAK
    Windows OS version: 6.1.7601.2.00010100.1.0.004
    ID: {61211DBF-E317-4CCA-AA10-7C76A465AE49}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Enterprise
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.140303-2144
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Visio Professional 2002 [English] - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{61211DBF-E317-4CCA-AA10-7C76A465AE49}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.004</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-008-1328707-86535</PID><PIDType>6</PIDType><SID>S-1-5-21-1565760836-3139762519-1094935450</SID><SYSTEM><Manufacturer>MSI</Manufacturer><Model>MS-7758</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V2.6</Version><SMBIOSVersion major="2" minor="7"/><Date>20121011000000.000000+000</Date></BIOS><HWID>D1883F07018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90510409-6D54-11D4-BEE3-00C04F990354}"><LegitResult>100</LegitResult><Name>Microsoft Visio Professional 2002 [English]</Name><Ver>10</Ver><Val>30307884C559974</Val><Hash>UkM5EfN8G2j1RpPL0GOTJjJ/uN8=</Hash><Pid>54079-640-3391302-16994</Pid><PidType>14</PidType></Product></Products><Applications><App Id="51" Version="10" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Enterprise edition
    Description: Windows Operating System - Windows(R) 7, VOLUME_MAK channel
    Activation ID: 9abf5984-9c16-46f2-ad1e-7fe15931a8dd
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 55041-00172-008-132870-03-2057-7600.0000-2262014
    Installation ID: 007503533755226651436852813962325421547043337473946750
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: go.microsoft.com/fwlink/?LinkID=88339

    Use License URL: go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: 84RV3
    License Status: Initial grace period
    Time remaining: 35340 minute(s) (24 day(s))
    Remaining Windows rearm count: 4
    Trusted time: 26/08/2014 21:26:08

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 8:14:2014 23:24
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:

    HWID Data-->

    OEM Activation 1.0 Data-->

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   ALASKA  A M I
      FACP   ALASKA  A M I
      HPET   ALASKA  A M I
      MCFG   ALASKA  A M I
      FPDT   ALASKA  A M I
      SSDT   Intel_  AoacTabl
      SSDT   Intel_  AoacTabl
      SSDT   Intel_  AoacTabl
      SSDT   Intel_  AoacTabl

    • Edited by Allan_Jordan Tuesday, August 26, 2014 8:43 PM typo correction
    Tuesday, August 26, 2014 8:41 PM


  • Unfortunately, there's very little we can do about it here - The problem is obviously that either

    1) the uni allowed the Key to lapse when they decided to use Pro rather than Enterprise for the scheme


    2) the Key leaked, and has now become invalidated because of excessive activations.

    or both.

    You need to discuss this with the issuing body (the Uni) and see what they can offer - there is no safe way to downgrade Enterprise to Pro, so it would require a reformat reinstall, as you say. You may be able to do something to save data and settings using WET.

    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Thursday, August 28, 2014 11:22 AM