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Outlook Client 2011 can not synchronize contact RRS feed

  • Question

  • Hi everybody,

    one of our clients isn't able to synchronize one of it's contacts. He created that contact in Outlook and now tries to synchronize it to CRM. The client is able to synchronize other entities to CRM (appointments etc.). I did a server and client trace. On the server side there were no errors. On the client itself we got the following:

    # CRM Tracing Version 1.1 Unmanaged
    # LocalTime: 2015-02-17 13:28:30.172
    # Categories: *:Verbose
    # Schedule: No registry key - using default value: Daily
    # ComputerName: XXXXXXXXXX
    # CRMVersion: 5.0.9690.4376
    [2015-02-17 13:28:30.172] Process:OUTLOOK |Thread:4636 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CExplorerEventsRoot::FolderSwitchInternal File: c:\bt\133380\src\application\outlook\addin\explorerevents.cpp Line: 272
    >hr = 0x80070057
    [2015-02-17 13:28:39.908] Process:OUTLOOK |Thread:2504 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CItemHelper<struct Outlook::_ContactItem>::HrPromoteItemToCrm File: c:\bt\133380\src\application\outlook\addin\ItemHelper.h Line: 825
    >hr = 0x80040458
    [2015-02-17 13:28:39.908] Process:OUTLOOK |Thread:2504 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CItemHelper<struct Outlook::_ContactItem>::PromoteItemToCrm File: c:\bt\133380\src\application\outlook\addin\ItemHelper.h Line: 382
    >hr = 0x80040458
    [2015-02-17 13:28:39.908] Process:OUTLOOK |Thread:2504 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CSyncToOutlook::SyncItemByTypeByAction File: c:\bt\133380\src\application\outlook\addin\synctooutlook.cpp Line: 1516
    >hr = 0x80040458

    Maybe someone has a suggestion what we can do to get it working ?

    Thanks in advance 

    Chris

    Tuesday, February 24, 2015 8:06 AM

All replies

  • So we did some testing this morning. And it was a bit strange because we found contacts which are "synchronized"/tracked (Outlook told it) , but the contacts do not exist in CRM. It seems that there is something wrong with the whole synchronization for that one client.

    Is there a FAQ to troubleshoot such problems ?

    Tuesday, February 24, 2015 11:46 AM