Hi everybody,
one of our clients isn't able to synchronize one of it's contacts. He created that contact in Outlook and now tries to synchronize it to CRM. The client is able to synchronize other entities to CRM (appointments etc.).
I did a server and client trace. On the server side there were no errors. On the client itself we got the following:
# CRM Tracing Version 1.1 Unmanaged
# LocalTime: 2015-02-17 13:28:30.172
# Categories: *:Verbose
# Schedule: No registry key - using default value: Daily
# ComputerName: XXXXXXXXXX
# CRMVersion: 5.0.9690.4376
[2015-02-17 13:28:30.172] Process:OUTLOOK |Thread:4636 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CExplorerEventsRoot::FolderSwitchInternal File: c:\bt\133380\src\application\outlook\addin\explorerevents.cpp Line: 272
>hr = 0x80070057
[2015-02-17 13:28:39.908] Process:OUTLOOK |Thread:2504 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CItemHelper<struct Outlook::_ContactItem>::HrPromoteItemToCrm File: c:\bt\133380\src\application\outlook\addin\ItemHelper.h Line: 825
>hr = 0x80040458
[2015-02-17 13:28:39.908] Process:OUTLOOK |Thread:2504 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CItemHelper<struct Outlook::_ContactItem>::PromoteItemToCrm File: c:\bt\133380\src\application\outlook\addin\ItemHelper.h Line: 382
>hr = 0x80040458
[2015-02-17 13:28:39.908] Process:OUTLOOK |Thread:2504 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CSyncToOutlook::SyncItemByTypeByAction File: c:\bt\133380\src\application\outlook\addin\synctooutlook.cpp Line: 1516
>hr = 0x80040458
Maybe someone has a suggestion what we can do to get it working ?
Thanks in advance
Chris
