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Purchased digital key for Windows 7 no longer valid? RRS feed

  • Question

  • I upgraded from Vista to Windows 7 Ultimate. Unfortunately it appears that I was sold a fake copy of Windows 7. In April I purchased a digital key from the Microsoft Website (Order number 8000556384). I followed the various prompts from the messages indicating that it was a fake copy and asking me to go online to resolve the issue, which led me to the Microsoft link where I purchased the digital key. All worked fine until Friday 17 June, when I received a message indicated that the Windows copy is not valid. This key was only used to activate Windows on my laptop.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-KPWHR-7KVH6-YWPMV
    Windows Product Key Hash: MEmeG/q7BEcmQy/0os0kFofTPJM=
    Windows Product ID: 00426-956-0645607-85691
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {8D8853F2-DC99-4015-8897-CCE020714946}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.110408-1631
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK
    Microsoft Office Visio Professional 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{8D8853F2-DC99-4015-8897-CCE020714946}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YWPMV</PKey><PID>00426-956-0645607-85691</PID><PIDType>5</PIDType><SID>S-1-5-21-3623897021-3409336501-2977625305</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv6000 (RT147EA#ABB) </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.16 </Version><SMBIOSVersion major="2" minor="4"/><Date>20070202000000.000000+000</Date></BIOS><HWID>CFB03007018400FA</HWID><UserLCID>1C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>South Africa Standard Time(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65769</Pid><PidType>14</PidType></Product><Product GUID="{90120000-0051-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2007</Name><Ver>12</Ver><Val>3AB862DE70D8D86</Val><Hash>UfpXsJvSSVcPufbDdjd0NK73+ug=</Hash><Pid>89405-707-4159871-63927</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="53" Version="12" Result="100"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00170-956-064560-00-7177-7601.0000-1682011
    Installation ID: 018335421590022940302881659260361484729936383300462544
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: YWPMV
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 4
    Trusted time: 2011/06/20 09:49:56

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A2
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 6:17:2011 10:14
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: PAAAAAEABwABAAIAAAABAAAAAwABAAEAJJSaZqiISOTiFRa7oDTWQ4bzaM7QbnhrAryqpSvbOiP+DCqF

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC HP 30BB
    FACP INTEL CALISTGA
    HPET HP 30BB
    BOOT HP 30BB
    MCFG HP 30BB
    TCPA HP 30BB
    APIC HP 30BB
    SLIC HPQOEM SLIC-MPC
    SSDT HP 30BB
    SSDT HP 30BB
    SSDT HP 30BB
    SSDT HP 30BB

    Monday, June 20, 2011 8:15 PM

Answers

  • Hello westerh,

     

    I have check the key listed in your Diagnostic Report and it is showing as Blocked but unfortunately, my Key Information tool doesn't provide any reason for the Block

     

      First thing you should do is compare the Product Key you bought through the Microsoft Online Store with the partial Product Key listed in the above Diagnostic Report (*****-*****-KPWHR-7KVH6-YWPMV).

    Do they match?

     

    -If they don't match then it seems you still have the old (non-Genuine) key still in Windows and need to change out the key for the one you bought from Microsoft.  Click the Start button and right-click Computer and select Properties.  In the window that opens, click the Change Product Key button and follow the directions to change the Product Key to the one you bought from Microsoft.

     

     

    -If they do match then for some reason, the Microsoft Online Store likely requested that the key be Blocked. I don't know, for certain, why this key was Blocked, but usually key that have been Blocked by the Microsoft Online Store were done so because of a Payment issue of some kind (CC denied, charge back so on) or because the customer requested a refund. Either way, I recommend contacting the Microsoft Online  Store for assistance.

     

    Thank you,


    Darin MS

    Monday, June 20, 2011 8:27 PM

All replies

  • Hello westerh,

     

    I have check the key listed in your Diagnostic Report and it is showing as Blocked but unfortunately, my Key Information tool doesn't provide any reason for the Block

     

      First thing you should do is compare the Product Key you bought through the Microsoft Online Store with the partial Product Key listed in the above Diagnostic Report (*****-*****-KPWHR-7KVH6-YWPMV).

    Do they match?

     

    -If they don't match then it seems you still have the old (non-Genuine) key still in Windows and need to change out the key for the one you bought from Microsoft.  Click the Start button and right-click Computer and select Properties.  In the window that opens, click the Change Product Key button and follow the directions to change the Product Key to the one you bought from Microsoft.

     

     

    -If they do match then for some reason, the Microsoft Online Store likely requested that the key be Blocked. I don't know, for certain, why this key was Blocked, but usually key that have been Blocked by the Microsoft Online Store were done so because of a Payment issue of some kind (CC denied, charge back so on) or because the customer requested a refund. Either way, I recommend contacting the Microsoft Online  Store for assistance.

     

    Thank you,


    Darin MS

    Monday, June 20, 2011 8:27 PM
  • Hello Darin

    Thank you for your response

    The Product Key bought from MS matches the partial key from the diagnostic report.  What I don't understand is why the key have worked for 3 months and now suddenly it is blocked. 

    Wessel

    Tuesday, June 21, 2011 12:42 PM