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can't install live onecare. I get error ID 0014-80072EFD

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Hi, I installed the trial version of live onecare yesterday and everthing worked perfectly. Today I had to do a system restore for an unrelated issue. I restored my system to 2 days ago. Now I can't install live onecare. I've spent several hours going over the trouble shooting in the faq as well as using the download tool that someone here has provided. Nothing seems to work. My old Norton isn't working either. I think it was taken uninstalled when I installed live onecare yesterday.

Friday, October 2, 2009 12:08 AM

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Uninstall Norton Antivirus, run the Norton uninstall tool - http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039 run the One Care install cleanup tool - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90 see this KB article on troubleshooting the 0014 error, then try to install One Care.
Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh - Microsoft Security Essentials
- Marked as answer by Stephen BootsMVP, Moderator Friday, October 2, 2009 11:14 AM
Friday, October 2, 2009 3:50 AM

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Uninstall Norton Antivirus, run the Norton uninstall tool - http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039 run the One Care install cleanup tool - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90 see this KB article on troubleshooting the 0014 error, then try to install One Care.
Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh - Microsoft Security Essentials
- Marked as answer by Stephen BootsMVP, Moderator Friday, October 2, 2009 11:14 AM
Friday, October 2, 2009 3:50 AM

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See this post for the KB article to troubleshoot install problems - http://social.microsoft.com/forums/en-US/onecareinstallandactivate/thread/ba26b781-da18-4ce4-be8c-22647bd5d8fc/

How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90
Microsoft MVP Windows Live / Windows Live OneCare, Live Mesh, & MS Security Essentials Forums Moderator

Friday, October 2, 2009 11:14 AM

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