Hi, I installed the trial version of live onecare yesterday and everthing worked perfectly. Today I had to do a system restore for an unrelated issue. I restored my system to 2 days ago. Now I can't install live onecare. I've spent several hours going over the trouble shooting in the faq as well as using the download tool that someone here has provided. Nothing seems to work. My old Norton isn't working either. I think it was taken uninstalled when I installed live onecare yesterday.