Vista Premium OEM laptop 32bit/64bit install problems?? RRS feed

  • Question

  • I just bought a new Toshiba laptop with Windows Premium preinstalled of course. It has the required 4 Meg of Ram & can either have 32bit or 64bit as your choice of Op. As i specially wanted 64bit Vista I was told this was no problem & I would have a choice on the first start up which was true so I chose the 64bit option and proceeded with the installation.
    I now find that in the system properties, after I have spent countless hours installing programs, it is showing a 32bit Op system?
    Can anyone help me understand why this happened & how to fix this problem. I have looked on many sites but nothing so far. I am not a novice & definately selected the 64bit option!
    I am thinking that I may have to reinstall Vista, I have the recovery discs, so I can get back to the choice of the Op system without having to install my software programs again?
    Also has anyone else had the problem before?
    Sunday, April 12, 2009 1:44 AM


  • Hello dropdead,

      For Retail copies of Vista, when you install, you have to install either 32 or 64bit. Meaning you can't install and then choose later.  Your Laptop came with a OEM copy of Vista. I have never heard of a Manufacturer include an OEM copy of both 32 and 64 bit preinstalled on a computer (customers usually have to specify at the time of purchase if they want 32 or 64bit). But if Toshiba has come up with a way to do it, then it would be a custom configeration of some sort and you would need to contact them for assistance.

      It may be a long shot, but you may also try asking in one of the Vista Anwers forums http://social.answers.microsoft.com/Forums/en-US/category/windowsvista if anyone has experience with this.

    Sorry I couldn't be more help,
    Darin MS 
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    Monday, April 13, 2009 10:29 PM