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Windows did not pass Genuine Win validation RRS feed

  • Question

  • I know this is a very old issue, but I'm having the same problem on about 6 machines here. We had to do a repair on the machines and used our XP SP3 VLK installation disc as the repair media. Now it pops up saying we have possibly pirated software which I know we don't as I downloaded it myself from the VL site.

    We ran the MGADiag and its status came back as Genuine. Unfortunately, this is a closed network with no access to the outside so I can't just let the machines connect to microsoft for their validation. What can I do to get around this issue?
    • Split by Stephen Holm Monday, June 15, 2009 9:05 PM splitting post....Stephen
    Monday, June 15, 2009 8:49 PM

Answers

  • Hello ATK Ryan,

     

    Thank you for visiting the Windows Genuine Advantage (WGA) program forum. In an effort to focus more attention on your particular situation, I am going to split your post into a new thread.  Splitting threads are done to mitigate confusion caused by more than one posting about similar   topics, allowing us to focus on each customer individually.

    Please run the MGA Diagnostic Tool and provide us with the results. The steps are below:  

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.     What edition/version of Windows XP is currently installed or is it another version of Windows?

    ·        Home

    ·        Media Center

    ·        Professional

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  Please provide the customer scenario you are experiencing.

    5.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

     

     

     

    Thank you,

     

    Stephen

     

     


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Tuesday, June 16, 2009 4:48 PM
    Monday, June 15, 2009 9:05 PM

All replies

  • Hello ATK Ryan,

     

    Thank you for visiting the Windows Genuine Advantage (WGA) program forum. In an effort to focus more attention on your particular situation, I am going to split your post into a new thread.  Splitting threads are done to mitigate confusion caused by more than one posting about similar   topics, allowing us to focus on each customer individually.

    Please run the MGA Diagnostic Tool and provide us with the results. The steps are below:  

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.     What edition/version of Windows XP is currently installed or is it another version of Windows?

    ·        Home

    ·        Media Center

    ·        Professional

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  Please provide the customer scenario you are experiencing.

    5.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

     

     

     

    Thank you,

     

    Stephen

     

     


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Tuesday, June 16, 2009 4:48 PM
    Monday, June 15, 2009 9:05 PM
  • I will get the MGADiag log in a bit. It's a process to get it off the other network.

    Since this is a business issue, we have XP Pro on all of our machines. When we ordered them from Dell, we ordered them without OS's on them because we were told by our corporate office to use the Volume licensing agreement for everything. This includes our servers (2003) and workstations (typically XP pro or XP 64).

    I have access to our Volume Licensing site from MS, is there a way to get a COA from there?

    The scenario is just as I described it. We had to run a repair on about 6 of the machines. We had an issue with the RPC service not starting (I learned later I didn't need to do this and to just fix the permissions on svchost in the registry) and a repair seemed to fix the issue. We used the XP w/SP3 VLK disc that I personally downloaded from my company's MS VL login, so I know this isn't a piracy issue.

    Tuesday, June 16, 2009 2:05 PM
  • Hello ATK Ryan,

    This does not address your issue, but since you posted this "When we ordered them from Dell, we ordered them without OS's on them" it got my attention.

    Volume licenses for Microsoft desktop operating systems are UPGRADE licenses only.  So to be properly volume licensed, those Dells should have been ordered from Dell with a qualifying upgradeable license for Windows.  In this case that should have been Windows XP Pro.

    You should be able to verify this with the Microsoft VL specialist that supports your company.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Tuesday, June 16, 2009 2:27 PM
  • In the past an XP upgrade license/disc, when purchased from a store, would prompt you for evidence of a valid previous product. The Volume Licensing does not do this. If it truly is an upgrade license only, the install should state that when you install the OS on a computer! It should prompt for the product you are upgrading FROM. I never would have run the XP VL disc as a repair if I had known that.

    So basically for our volume licensing to truly work, we have to buy a full copy of XP from the manufacturer, AND a VL copy from Microsoft? Who in their right mind would do this? That's a double purchase of a license for ZERO benefit. I can understand if you were upgrading from Windows 2000, but the scenario you posted makes no sense.

    Tuesday, June 16, 2009 3:11 PM
  • Here is the MGADiag report

    Diagnostic Report (1.9.0006.1):
    WGA Data-->
    Validation Status: Genuine
    validation Code: 0
    Online validation Code: N/A Cached validation
    Code: N/A windows Product Key: *****-*****-HYPTW-94BGm-m9cmB
    Windows Product Key Hash: WAZwpRjcaE6k382XgGJI-tIvrnNY=
    windows Product ID: 76487-642-0353287-23148
    windows Product ID Type: 1 windows License Type: Volume
    windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {66B3A6DE-5CDE-4EDF-AA5F-8EFE587F9E7A}(3)
    Is Admin: Yes
    TestCab: Ox0
    WGA Version: Registered, 1.7.59.1 Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    validation Diagnostic: 025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_ E2AD56EA-765-8009_E2AD56EA-766-2ee7_E2AD56EA-148-80004005_16E0B333-89- 80004005
    Resolution Status: N/A

    WgaER Data-->
    ThreatlD(s): N/A Version: N/A
    WGA Notifications Data-->
    Cached Result: 3 File Exists: Yes Version: 1.7.18.7 WgaTray.exe Signed By: Microsoft
    WgaLogon.d11 Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    wGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft office Professional Edition 2003 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics:
    025D1FF3-230-1_F2AD56EA-765-d003 E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-8009_E2AD56EA-766-2ee7_,E2AD56EA-148-80004005_16E0B333-89- 80004005_,B4DOAA8B-1029-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    office Details: <GenuineResults><MachineData><uGuID>166B3A6DE-SCDE-4EDF-AA5F-8EFE587F9 E7A1</UGuID><version>1.9.0006.1</Version><OS>5.1.2600.2.00010100.3.0.p ro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-m 9CMB</PKey><PID>76487-642-0353287-23148</PID><PIDType>1</PIDType><SID> S-1-5-21-725345543-879983540-839522115</SID><SYSTEM><Manufacturer>Dell Inc.</Manufactur.er><Model>OptiPlex 755 </Mode1></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A09</Version><SmBIOSVersion major="2" minor="5"/><Date>20080311000000.000000+000</Date></BIOS><HWID>07293997 0184C07B</HWID><userLCID>0409</UserLCID><SystemLCID>0409</systemLCID>< Timezone>Pacific Standard

    Time(GMT-08:00)</TimeZone><-0oin>l</i3oin><SBID><stat>3</stat><msppid> </msppid><name></name><model></mode1></SBID><OEM/><GANotification><F11 e Name="WgaTray.exe" Version="1.7.18.7"/><File Name="WgaLogon.d11" Version="1.7.18.7"/></GANotification></MachineData><software><Office>< Result>100</Result><Products><Product GUID="90110409-6000-11D3-8CFE-0150048383C9f"><LegitResult>100</LegitR esult><Name>Microsoft Office Professional Edition 2003</Name><ver>11</Ver><Val>86975D3D91CAD00</Val><Hash>m5S1AiysNkOsvP ji+A24+xBkFni=</Hash><Pid>73931-640-7791407-57421</Pid><PidType>14</Pi dType></Product></Products><Applications><App id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="lAr Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults>
    Licensing Data--> N/A
    HWID Data--> N/A
     
    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1A0E7:Dell Incl1A0E7:Microsoft Corporation Marker string from OEMBIOS.DAT: N/A, hr 0x80004005
    OEM Activation 2.0 Data--> N/A

    Tuesday, June 16, 2009 4:14 PM
  • ATK Ryan,

    Have a look at the first FAQ in this document:  http://download.microsoft.com/download/0/C/2/0C26114A-81B4-460E-BFEB-1448CFB4A296/10.%20VL%20Brief%20-%20OS%20Licensing.pdf
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Tuesday, June 16, 2009 4:25 PM
  • Ok, so as I understand it, volume licensing does absolutely nothing for us and we'll stop giving money to our corporate folks for something we can't even legally use and go back and purchase some valid licenses.

    On another note, don't suppose there's an actual fix for this then? I have some Dell XP SP3 discs laying around. Could I do a repair with them to get rid of this issue?
    Wednesday, June 17, 2009 2:30 PM
  • ATK Ryan,

    Curious are you the Systems Administrator Manager for your company? Questions regarding licensing falls outside the support scope for the Windows Genuine Advantage "WGA" forum. Please visit http://www.microsoft.com/licensing/default.aspx and locate "Contact A Specialist" link located on the right hand side roughly 3/4 the way down the page. Let them explain how Volume Licensing work. Ryan we really need the MGA Diagnostic results from one of the computers experiencing problems. This allows us to see what you are experiencing. 

     

    Thank you,

    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    Wednesday, June 17, 2009 4:18 PM
  • I am the sys admin for a network at my facility. Our corporate offices handle all the volume licensing issues so I will refer to them concerning the confusion on VL.

    In regards to posting a MGA Diag report, I already did.... It's the long post about the middle of the page, post 7.
    Wednesday, June 17, 2009 4:36 PM
  • Ryan,

    Thank you for the MGA Diagnostic results. Can you provide us with another one from a different machine please. Definetly work with your coroprate offices regarding the volume licensing.


    Thank you,

    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    Wednesday, June 17, 2009 5:09 PM
  • Here is another machine:

    Diagnostic Report (1.9.0006.1):

    WGA Data-->

    Validation Status: Genuine

    Validation Code: 0

    Online Validation Code: N/A

    Cached Validation Code: N/A

    Windows Product Key: m **-*****-HYPTW-94BGM-M9CMB

    Windows Product Key Hash: WAZwpRjcaE6k382XgGJ-EtIvrnNY=

    Windows Product ID: 76487-642-0353287-23643

    Windows Product ID Type: 1

    Windows License Type: Volume

    Windows OS version: 5.1.2600.2.00010100.3.0.pro

    ID: {FDF7A26F-6D18-4892-834F-E5581361BF148}(3)

    Is Admin: Yes TestCab: Ox0 WGA Version: Registered, 1.7.59.1

    Signed By: Microsoft

    Product Name: N/A

    Architecture: N/A

    Build lab: N/A TTS Error: N/A

    Validation Diagnostic: 025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA­ 134-80004005_E2AD56EA-765-8009E2AD56EA-766-2ee7_E2AD56EA-148-80004005_ 16E0B333-89-80004005

    Resolution Status: N/A

    WgaER Data--> ThreatiD(s): N/A Version: N/A

    WGA Notifications Data-->

    Cached Result: 3 File Exists: Yes Version: 1.7.18.7 WgaTray.exe Signed By: Microsoft

    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    WGATray.exe Signed By: Microsoft

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office Professional Edition 2003 100 Genuine

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134- 80004005_E2AD56EA-765-8009_E2AD56EA-766-2ee7_E2AD56EA-148-80004005_16E0B333- 89-80004005B4D0AA8B-1029-80004005

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)

    Default Browser: CAProgram Files\Internet Explorerliexplore.exe Download signed ActiveX controls: Prompt


    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{FDF7A26F-6D18-4892-834F­E558B61BF148}</UGUED><Version>1.9.0006.1</Version><OS>5.1 .2600.2.00010100.3.0.pro </03><Architecture>x32</Architecture><PKey>'-'***-*****-*****-M9CMB</PKey><PID> 76487-642-0353287-23643</PID><PIDType>1</PIDType><SID>S-1-5-21-3962338748- 1142864533-346423193</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model> OptiPlex 755                                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer>
    <Version>A09<Nersion><SMBIOSVersion major="2" minor="59><Date> 20080311000000.000000+000</Date></BIOS><HWID>07BD37970184C07B</HWID> <UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><IJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid> <name></name><mode1></mode1></SBID><OEM/><GANotification><File

    Name="WgaTray,exe" Version="1.7.18.7"/><File Name="WgaLogon.dll" Version="1.7.18.7"/> </GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name> Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>86975D3D91CADOO <Na1><Hash>M5SIAlysNkOsvPjl+A24+xBkFn1=</Hash><Pid>73931-640-7791407-57421</Pid> <PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result, -- "100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="1007></Applications></Office></Software></GenuineResults>

    Licensing Data--> N/A

    HWID Data--> N/A

    OEM Activation 1.0 Data-->

    BIOS string matches: yes

    Marker string from BIOS: 1A0E7:Dell Incl1A0E7:Microsoft Corporation Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data--> N/A

    Wednesday, June 17, 2009 8:45 PM
  • So any idea on this Stephen? Do you need another log posted?
    Monday, June 22, 2009 3:02 PM
  • Hello, i am working with Ryan and i was wondering if there was any update on this issue. Let me know if you need anything else
    Tuesday, July 21, 2009 5:44 PM
  • Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Geographically blocked PID
    Validation Code: 13

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-3R89F-D2KXW-VPK3J
    Windows Product Key Hash: Ro/Y7HENE9CfW7lW+QtlNbYQEE8=
    Windows Product ID: 76487-640-8365391-23776
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {D780CA41-DDD8-412E-85E7-39F62351AE55}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 13
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\WINDOWS\system32\syssetup.dll[5.1.2600.5512]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D780CA41-DDD8-412E-85E7-39F62351AE55}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-VPK3J</PKey><PID>76487-640-8365391-23776</PID><PIDType>1</PIDType><SID>S-1-5-21-861567501-436374069-1177238915</SID><SYSTEM><Manufacturer>HP Pavilion 061</Manufacturer><Model>PY062AA-ABG a1160a</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>3.21    </Version><SMBIOSVersion major="2" minor="3"/><Date>20050429000000.000000+000</Date></BIOS><HWID>5A2C3B0F0184405D</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>A47A3FC8FC23F78</Val><Hash>xDkb0ZESvFbbfJxX1ddKjLIRVho=</Hash><Pid>81605-956-0154022-65228</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 175FC:GENUINE C&C INC|10521:Hewlett-Packard Company
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

     

    Tuesday, September 15, 2009 6:30 AM
  • Hello lrobertsblahblah,

    Right now, your HP Pavilion computer has a Volume Licensing edition of XP Pro installed (Line 10), and that installation was done with a now-geographically blocked Volume Licensing Key (VLK) (Line 2).  VLKs are blocked by Microsoft at the request of the original keyholder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, ie, more installations of XP using that key than authorized.

    A geographically blocked key is blocked when it is detected in use outside of the worldwide geographic area(s) covered by its VL Agreement.  The particular Product Key you are using, which ends in 3R89F-D2KXW-VPK3J, is a widely pirated key, and it looks like it recently had a geographic block put on it to try to curb its use, which probably explains why it was showing as Genuine up until recently.  If you search this forum using the search terms "geographically blocked 3R89F-D2KXW-VPK3J" you'll see there are many people who have been victimized by this same situation.

    Also note that the installed license for XP Pro is a Volume License.  As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Additionally, VL editions are Upgrade licenses ONLY, and therfore cannot be used as the primary or base license for a computer.

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

    The next step in the process is to look on the computer, or with the materials you received with the computer, or with your retail purchase of Windows, to see if you have a Certificate of Authenticty (CoA).  If you have one, tell us about the CoA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or some other version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?  In this case we would expect it to read, "HP" or "HPQ."

    4.  DO NOT post the full Product Key that may be printed on your CoA.

    Not sure what to look for?  Click here:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    If there is a CoA, that means the computer is still licensed to run the version and edition of Windows described on the CoA.

    If the CoA says that it is for XP Professional, the first thing to try is running the Product Key Updater utility:  http://go.microsoft.com/fwlink/?linkid=45668

    If the CoA is for any version or edition of Windows other than XP Professional, then your only available solution is to backup and offload your data, then use the Recovery Solution provided by HP with the computer to put back the original factory installation of Windows (as described on the CoA) that came with the computer.  The recovery solution may be one or more Recovery discs and/or Operating System (OS) Reinstallation discs, a hidden recovery partition, or both.  If you have to run the recovery, please visit the model-specific support page at support.hp.com to learn more about how to do that procedure.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Tuesday, September 15, 2009 1:59 PM