locked
Windows 7 suddenly claimed to be not genuine RRS feed

  • Question

  • I received my netbook for my birthday, and it worked fine for about 7 months then after an update it said my Windows 7 was not valid. Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 50 Cached Online Validation Code: N/A, hr = 0xc004f012 Windows Product Key: *****-*****-6DHR7-X99PJ-3FGDB Windows Product Key Hash: QeXBTi1VsLHgVi2/T3o9Gqd7mLo= Windows Product ID: 00342-OEM-8992752-30008 Windows Product ID Type: 2 Windows License Type: OEM SLP Windows OS version: 6.1.7600.2.00010300.0.0.011 ID: {FD01D4B3-0C0F-4D7C-ACB4-D5BAB3DDF5D6}(1) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Starter Architecture: 0x00000000 Build lab: 7600.win7_gdr.100618-1621 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: 2.0.48.0 OGAExec.exe Signed By: Microsoft OGAAddin.dll Signed By: Microsoft OGA Data--> Office Status: 102 Microsoft Office Home and Student 2007 - 100 Genuine OGA Version: Registered, 2.0.48.0 Signed By: Microsoft Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files\Internet Explorer\iexplore.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Office Details: <GenuineResults><MachineData><UGUID>{FD01D4B3-0C0F-4D7C-ACB4-D5BAB3DDF5D6}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.011</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-3FGDB</PKey><PID>00342-OEM-8992752-30008</PID><PIDType>2</PIDType><SID>S-1-5-21-1372947715-679084276-1111126434</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Mini 210-1000</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.02</Version><SMBIOSVersion major="2" minor="6"/><Date>20091204000000.000000+000</Date></BIOS><HWID>FCBB0600018400E4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> Software licensing service version: 6.1.7600.16385 Name: Windows(R) 7, Starter edition Description: Windows Operating System - Windows(R) 7, OEM_SLP channel Activation ID: 8be4a481-9b5c-4588-a5ec-5dad4b1f15da Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f Extended PID: 00342-00178-927-530008-02-1033-7600.0000-2882010 Installation ID: 013994817292309075292610585396536452198791615145791410 Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338 Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339 Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341 Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340 Partial Product Key: 3FGDB License Status: Notification Notification Reason: 0xC004F063. Remaining Windows rearm count: 1 Trusted time: 1/3/2011 8:03:32 PM Windows Activation Technologies--> HrOffline: 0x00000000 HrOnline: 0xC004C533 HealthStatus: 0x0000000000000000 Event Time Stamp: 10:29:2010 14:00 ActiveX: Registered, Version: 7.1.7600.16395 Admin Service: Registered, Version: 7.1.7600.16395 HealthStatus Bitmask Output: HWID Data--> HWID Hash Current: KgAAAAAAAQABAAIAAAABAAAAAQABAAEAnJ/Wch64UF+yTOie8htG43IZ OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes Windows marker version: 0x20001 OEMID and OEMTableID Consistent: yes BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC HPQOEM SLIC-MPC FACP HP SLIC-MPC HPET HPQOEM SLIC-MPC BOOT HPQOEM SLIC-MPC MCFG HPQOEM SLIC-MPC SSDT PmRef CpuPm SLIC HPQOEM SLIC-MPC
    Tuesday, January 4, 2011 2:19 AM

Answers

All replies

  • Download and install HP BIOS Version F.11, then restart your computer.


    Carey Frisch
    • Proposed as answer by Darin Smith MS Thursday, January 6, 2011 9:04 PM
    • Marked as answer by Darin Smith MS Friday, January 7, 2011 10:47 PM
    Tuesday, January 4, 2011 5:06 AM
    Moderator
  • Or you may try changing the product Key to the one listed on the sticker on the side, bottom or (with some laptops) the battery compartment.

    Darin MS
    • Proposed as answer by Darin Smith MS Thursday, January 6, 2011 9:04 PM
    Thursday, January 6, 2011 9:04 PM