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Non-Genuine XP RRS feed

  • Question

  • This my problem aswell and microsoft is offering no support. When i purchased my laptop 19months ago it came with XP . so it said after 12 months i had a message telleing me i needed to purchase a legal copy.
    At the same time i got a virus and my laptop went back to registered microsoft supplier (who installed this illegal copy) I got my laptop back from the supplier who informed me i needed to purchase windows XP at which i got my reciept out and he informed me that all software is sold seperately and the original copy he supplied was only a temp .
    He then agreed to install it again but he told me it wont be XP.
    But even this has gone stupid. So i went online to micro soft HA HA. Then all the rubish starts again and i download a trial XP for 60 days and now i,m getting messages telling me i have downloaded an illegal copy.
    Microsoft what is going wrong .I know nothing about apple but i notice all there clients are happy computor users.
    • Split by Stephen Holm Friday, June 5, 2009 5:05 PM splitting post....Stephen
    Friday, June 5, 2009 10:45 AM

Answers

  • Hello Coroy31,

    Thank you for the information. The website for the trial version appears okay.  I will provide you with details as why the trial version isn’t working later. There are still a couple questions which I would still like answers if possible. Please let us know if we have been of assistance.

    You said, “"Microsoft is offering no support”.   Can you please let me know what basis you made this comment? We will do our best to help you.

    What was the name of the actual store in Cyprus? 

    Did you receive any recovery software discs with the Compaq 6720 from the business in Cyprus? 


    You mentioned receiving a virus and you sent the laptop back to a registered Microsoft supplier. For clarification purposes did you mean a computer repair facility?

    n  Was the Computer repair facility in Cyprus or another country? 

    n  What is the name of the repair facility? 

    Did you provide the repair facility with the proper Recovery Media Software for your computer? 

    Next you said, "They installed this illegal copy". Did you confront the person who installed the "Illegal Copy"?  There isn't a temporary copy of Windows. Also manufacturers install OEM SLP Windows versions on computers you do not purchase separately. You indicated, “The Cyprus supplier sell Microsoft Products but will not accept responsibility for the products.” This appears very strange.

     

      Windows XP Professional installed on this computer was not assigned by Microsoft.  The Product Key is counterfeit and was most likely generated by a Product Key generator “Keygen’d” The Product Key found on your computer has been detected on multiple computers. Product keys are only allowed to be used on one computer unless otherwise specified in the End User Licensing Agreement (EULA).   You will find numerous sites where this Product Key has been posted.  Use your favorite search engine and paste in the Product Key.  We have seen numerous issues from customers who were provided with blocked Volume License Key (VLK) or Keygen’d keys. WGA currently provides checks for these types of product keys and prompts the user to notify them of this situation. More invalid product keys are being identified daily and WGA is constantly refreshing its database with these newly identified product keys and immediately blocks them. Below I have extracted a portion of the MGA results to share. 


    WGA Data-->
    Validation Status: Invalid Product Key
    Validation Code: 8
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-W6Q28-B3VDG-CTX9C
    Windows Product Key Hash: ObVIR2n/FhI5KfjTJAelrehi/dQ=
    Windows Product ID: 55274-642-4406923-23739
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro

    As a rule, VL editions should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for Windows XP is Upgrade licenses ONLY and cannot be used as the original or base license for a new computer. 

     Also I have more bad news. Microsoft Office Professional 2003 was installed with a now blocked VLK. As you can tell there are currently two versions of Office installed. The Office Professional 2007 indicates Genuine. Uninstall Office Professional 2003 then your trial version should work successfully.  Below is an extract I have taken to share with you.

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    Microsoft Office Professional 2007 - 100 Genuine

    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-230-1

    You do have available options. First you should have been given the option to "Get Genuine" when you failed Windows XP and OGA validations. Here you may purchase a Windows XP and OGA Kit from Microsoft and become genuine. Next you can take the software back where you made the original purchase and either request a genuine copy of XP and Office or return your monies. You may contact Compaq Technical Support and request them to send you the recovery media originally installed on your computer.

    Contact HP Worldwide

    http://welcome.hp.com/country/us/en/wwcontact_us.html

    HP and Compaq Desktop PCs - Obtaining a Recovery CD or DVD set

    http://h10025.www1.hp.com/ewfrf/wc/document?docname=bph07143&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN

     

    Next I would recommend for you to file a piracy report by following the directions @ http://www.microsoft.com/piracy. Please locate "Reporting Piracy" in the upper left corner.

     

    Thank you,

     

    Stephen

     


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Friday, June 5, 2009 9:24 PM
    Friday, June 5, 2009 9:24 PM

All replies

  • I went onto microsoft web site and downloaded windows XP on trial for 60 days but since i did this i keep getteing messages saying i have downloaded and illegal copy of xp. Also since this down load was completed my laptop keeps brining up virus errors can any tell me what is going on and can microsoft tell me why this is happening.
    • Merged by Stephen Holm Friday, June 5, 2009 5:31 PM Two posts same topic
    Friday, June 5, 2009 10:29 AM
  • Sorry about some of my spelling but this is one of my side affects of one of the viruses. I,m working on it though.
    Friday, June 5, 2009 10:31 AM
  • Colroy31,

    I am unaware of any legitimate Microsoft site at which you can download a genuine copy of XP on a trial basis.

    Since the downloaded copy is being ID'd as nongenuine, and since installation your computer has been plagued by viruses and such, it's very likely you downloaded a bootleg iso of Windows with plenty of embedded malware designed to either harvest personal data or take over your computer as a Zombie for a botnet.

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response here.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (CoA).  If you have one, tell us about the CoA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another edition or version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key printed on the CoA.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Friday, June 5, 2009 2:35 PM
  • Morning Colroy,


    We thank you for visiting our forum today. Please follow the steps Dan has provided and get us your MGA Diagnostic results so we may analyze what you are experiencing.



    Thank you,


    Stephen
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    Friday, June 5, 2009 5:04 PM
  • Colroy,

    I have split your post off from the other thread. We like to have one poster per thread here so we may focus on each customer's problem.  First I would like to address, "microsoft is offering no support". Can you please let me know what basis you made this comment? We will do our best to help you but there are questions we need answered and as Dan recommended we need the MGA Diagnostic Tool results. This will allow us to see what you are experiencing so we may begin to provide you with a solution. There appears to be a few dynamics occuring. For clairfication Colroy I have a few questions for you. 


    Where did you purchase the laptop? 

    Who is the manufacturer of the laptop? 

    Did you receive any recovery software? 

    You mentioned receiving a virus and you sent the laptop back to a registered Microsoft supplier. For clairfication purposes did you mean a computer repair facility? 

    Did you provide them with the proper Recovery Media Software for your computer?

    Next you said, "They installed this illegal copy". Did you confront the person who installed the "Illegal Copy"?  There isn't a temp. copy of Windows. Also manufacturers install OEM SLP Windows versions on computers you do not purchase separately.

    What website did you download and install this "Trial XP" copy from?  



    Manufacturers may or may not provide recovery media but they do provide a recovery image on the system. Also they may provide you with steps as how you may make your own recovery media from the pre-installed image on the system. Please provide us with information. Next will be able to see the whole picture and provide you with a resolution.



    Again thank you Colroy for visiting us today.


    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    Friday, June 5, 2009 5:29 PM
  • Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid Product Key
    Validation Code: 8
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-W6Q28-B3VDG-CTX9C
    Windows Product Key Hash: ObVIR2n/FhI5KfjTJAelrehi/dQ=
    Windows Product ID: 55274-642-4406923-23739
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {11C18AF7-4569-4675-A073-3E6755D271DF}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 8
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    Microsoft Office Professional 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{11C18AF7-4569-4675-A073-3E6755D271DF}</UGUID><Version>1.9.0006.1</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-CTX9C</PKey><PID>55274-642-4406923-23739</PID><PIDType>1</PIDType><SID>S-1-5-21-1123561945-343818398-725345543</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Compaq 6720s</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68MDU Ver. F.0D</Version><SMBIOSVersion major="2" minor="4"/><Date>20081104000000.000000+000</Date></BIOS><HWID>D92930370184206B</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57879</Pid><PidType>14</PidType></Product><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>B620A9853E8AA9C</Val><Hash>+mr1/1ASk9ijLIvdUyivk6TytTg=</Hash><Pid>81605-334-8671562-65757</Pid><PidType>10</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: A5CC:Compaq Computer Corporation|12672:Compaq Computer Corporation|1FFEA:Compaq Computer Corporation|12618:Compaq Computer Corporation|12618:Compaq Computer Corporation|1FFEA:Hewlett-Packard Company|12618:Hewlett-Packard Company
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

     

    Friday, June 5, 2009 5:42 PM
  • Getting started with your 60 day 2007 Microsoft Office system trial‏
    From: microsoft@reply.digitalriver.com
    Sent: 16 May 2009 20:44:06
    To: colroy31@hotmail.co.uk

    Get Started

    Thank you for registering for a free 60 day Microsoft Office trial.

    You’re about to experience the latest developments and improvements of Microsoft® Office, so prepare to power past mundane busywork and move on to more important projects.

    To activate your trial, follow the instructions below:

    Here is your product trial key: Microsoft® Office Professional 2007
    GHG93-PH6CT-H28RB-YTCG3-7X7WT 

    •  Open up your product trial.
    •  Enter the trial key when prompted.
    •  Start your trial.
    •  The sooner you start, the more time you have to enjoy the trial.

    In order to get the most out of your trial, use these tools and resources:

    Getting Started – Get a few quick hints and tips that help you start working smarter immediately.

    Get Quick Office Tips

    File Conversion kit – Your friends and colleagues will need this kit to convert files and documents created using the trial program back to a version compatible with older software. To e-mail them the conversion kit, click here.

    How others are using this product – We encourage you to participate in this helpful Microsoft Office newsgroup. Here you’ll be able to share your trial experiences and ask for advice.

    Thanks again for registering. Enjoy your free trial.

    Purchase 2007 Microsoft Office - Convert Your Trial Today!

     



    This was the site i have taken my 60 day free trial from can you confirm this site is not a lagitimate sie because if you visit it you will find is pretty conving.
    colroy
    Friday, June 5, 2009 5:49 PM
  • I purchased the laptop from the largest computor supplier in cyprus . They well recognised and sell all microsoft products but they will not accept any resposability for microsoft products. When i purchased my laptop which is a compaq 6720s nothing special the total package was £800 stirling 19 m0nths ago.
    Friday, June 5, 2009 5:53 PM
  • Hello Coroy31,

    Thank you for the information. The website for the trial version appears okay.  I will provide you with details as why the trial version isn’t working later. There are still a couple questions which I would still like answers if possible. Please let us know if we have been of assistance.

    You said, “"Microsoft is offering no support”.   Can you please let me know what basis you made this comment? We will do our best to help you.

    What was the name of the actual store in Cyprus? 

    Did you receive any recovery software discs with the Compaq 6720 from the business in Cyprus? 


    You mentioned receiving a virus and you sent the laptop back to a registered Microsoft supplier. For clarification purposes did you mean a computer repair facility?

    n  Was the Computer repair facility in Cyprus or another country? 

    n  What is the name of the repair facility? 

    Did you provide the repair facility with the proper Recovery Media Software for your computer? 

    Next you said, "They installed this illegal copy". Did you confront the person who installed the "Illegal Copy"?  There isn't a temporary copy of Windows. Also manufacturers install OEM SLP Windows versions on computers you do not purchase separately. You indicated, “The Cyprus supplier sell Microsoft Products but will not accept responsibility for the products.” This appears very strange.

     

      Windows XP Professional installed on this computer was not assigned by Microsoft.  The Product Key is counterfeit and was most likely generated by a Product Key generator “Keygen’d” The Product Key found on your computer has been detected on multiple computers. Product keys are only allowed to be used on one computer unless otherwise specified in the End User Licensing Agreement (EULA).   You will find numerous sites where this Product Key has been posted.  Use your favorite search engine and paste in the Product Key.  We have seen numerous issues from customers who were provided with blocked Volume License Key (VLK) or Keygen’d keys. WGA currently provides checks for these types of product keys and prompts the user to notify them of this situation. More invalid product keys are being identified daily and WGA is constantly refreshing its database with these newly identified product keys and immediately blocks them. Below I have extracted a portion of the MGA results to share. 


    WGA Data-->
    Validation Status: Invalid Product Key
    Validation Code: 8
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-W6Q28-B3VDG-CTX9C
    Windows Product Key Hash: ObVIR2n/FhI5KfjTJAelrehi/dQ=
    Windows Product ID: 55274-642-4406923-23739
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro

    As a rule, VL editions should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for Windows XP is Upgrade licenses ONLY and cannot be used as the original or base license for a new computer. 

     Also I have more bad news. Microsoft Office Professional 2003 was installed with a now blocked VLK. As you can tell there are currently two versions of Office installed. The Office Professional 2007 indicates Genuine. Uninstall Office Professional 2003 then your trial version should work successfully.  Below is an extract I have taken to share with you.

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    Microsoft Office Professional 2007 - 100 Genuine

    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-230-1

    You do have available options. First you should have been given the option to "Get Genuine" when you failed Windows XP and OGA validations. Here you may purchase a Windows XP and OGA Kit from Microsoft and become genuine. Next you can take the software back where you made the original purchase and either request a genuine copy of XP and Office or return your monies. You may contact Compaq Technical Support and request them to send you the recovery media originally installed on your computer.

    Contact HP Worldwide

    http://welcome.hp.com/country/us/en/wwcontact_us.html

    HP and Compaq Desktop PCs - Obtaining a Recovery CD or DVD set

    http://h10025.www1.hp.com/ewfrf/wc/document?docname=bph07143&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN

     

    Next I would recommend for you to file a piracy report by following the directions @ http://www.microsoft.com/piracy. Please locate "Reporting Piracy" in the upper left corner.

     

    Thank you,

     

    Stephen

     


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Friday, June 5, 2009 9:24 PM
    Friday, June 5, 2009 9:24 PM
  • Cheers stephen
    When i said that microsoft were no help i meant when i search for help i couldn,t find any way of checking my system till talking to you . now i feel i may be able to deal with my problem. When my laptop went down the first time in december I had the original antivirus protector which allowed the laptop to get infected . I now have Kapersky which seems to work ok. The shop i used in cyprus who supplied with the laptop originally. was a place called computor village who have joined another company and changed there name to Bionics. They are now the main supplier in cyprus . But when i took my laptop back in december they charged me for the repair as they said they were a new company and have not taken on any of there previous gaurantees. I have moved back to the uk now and think i will have to just change to xp and upload the trial pack when it is due in july.
    You have been very helpful and i appretiate the way you have dealt with my problem.
    I must emphasise that your service should better advertised on the microsoft site as i think you deal with problems so efficiently.I shall follow your instruction and hopefully get sorted.
    all the best
    Colroy
    Saturday, June 6, 2009 10:21 AM
  • Cheers Colroy,

    Thank you for taking time and providing me with the details. I am glad to have been of service to you. Let me provide you with some information that can better enable you with future purchases as well as protection.

    - Visit http://www.howtotell.com 

    -  Visit Genuine Microsoft Software http://www.microsoft.com/genuine/default.aspx?displaylang=en&PartnerID=4

    -  Microsoft Security Central http://www.microsoft.com/security/default.mspx

        --This site is very important and hopefully you can bookmark this site and take time looking through the site. 

    -  Malicious Software Removal Tool http://www.microsoft.com/security/malwareremove/default.mspx

    -  Security at Home http://www.microsoft.com/protect/default.mspx


    Again thank you Colroy for visiting us. Hopefully the additional information will provide you with tools for the future. Please keep in mind to file a piracy report and give all the details including any websites etc. Next don't forget to contact your laptop's technical support and request a recovery media disc to be sent to you. This along with the piracy submission information was posted previously.


    Take care

    Stephen :-)


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    Tuesday, June 9, 2009 1:07 AM