locked
Reformatted laptop, now having validation issues RRS feed

  • Question

  • Hi, I bought my laptop about 2 years ago but I was having problems with it. I had installed too many programs, IE was extremely slow, and other computers in my LAN were pretty fast so I decided to reformat my laptop.

     

    Unfortunately, when I tried to register Windows XP and activate it using the COA in the sticker under my laptop (HP Pavilion dv4000), it says that it is not correct.

     

    I have downloaded the Microsoft Genuine Advantage Diagnostic Tool (1.7.0012.0) and it posts this:

     

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Not Activated
    Detailed Status: N/A
    Windows Product Key: *****-*****-3FRMQ-2PD6T-6WQHJ
    Windows Product Key Hash: oQtNmTRZwOrEHYWbp4y0lq+OZx8=
    Windows Product ID: 76477-OEM-2165151-02975
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    ID: 0dc3fc03-e5fa-46c9-bcb6-208e8b4f8a34
    Is Admin: Yes
    AutoDial:
    Registry: 0x0
    WGA Version: Registered, 1.5.530.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002_B4D0AA8B-469-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>0dc3fc03-e5fa-46c9-bcb6-208e8b4f8a34</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><PKey>*****-*****-*****-*****-6WQHJ</PKey><PID>76477-OEM-2165151-02975</PID><PIDType>3</PIDType><SID>S-1-5-21-790525478-1500820517-839522115</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>Pavilion dv4000 (EC315UA#ABA)</Model></SYSTEM><BIOS><Manufacturer>Phoenix</Manufacturer><Version>F.13</Version><SMBIOSVersion major="2" minor="31"/><Date>20050602000000.000000+000</Date><SLPBIOS>Compaq,Hewlett,Hewlett,Compaq</SLPBIOS></BIOS><HWID>89043B07018400E2</HWID><UserLCID>080A</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mexico Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>HP</name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

    Can you help me please register my Windows XP?

     

    Thanks in advance

     

    Oscar

    Wednesday, May 9, 2007 11:52 AM

Answers

  • Oscar Ruiz,

     

    Product Keys printed on major manufacturer CoAs (such as the one on your HP laptop) have to be activated by telephone.

     

    Please have a look at this FAQ:  http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1429822&SiteID=25

     

    Post back to tell us if it worked for you!

    Wednesday, May 9, 2007 10:15 PM
  • Hi!

     

    What I did was to install Windows XP again and with the same code, I had no problem at all. It was strange but now Im using Windows with no problem at all...

     

    Thanks for the help though.

    Thursday, May 10, 2007 6:05 AM
  • Oscar Ruiz,

     

    OK, glad you got it straightened out.  Happy computing!

    Thursday, May 10, 2007 6:53 PM

All replies

  • Oscar Ruiz,

     

    Product Keys printed on major manufacturer CoAs (such as the one on your HP laptop) have to be activated by telephone.

     

    Please have a look at this FAQ:  http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1429822&SiteID=25

     

    Post back to tell us if it worked for you!

    Wednesday, May 9, 2007 10:15 PM
  • Hi!

     

    What I did was to install Windows XP again and with the same code, I had no problem at all. It was strange but now Im using Windows with no problem at all...

     

    Thanks for the help though.

    Thursday, May 10, 2007 6:05 AM
  • Oscar Ruiz,

     

    OK, glad you got it straightened out.  Happy computing!

    Thursday, May 10, 2007 6:53 PM