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IE crash during validation RRS feed

  • Question

  • I have a problem trying to validate my installation of Windows XP.  When I use Internet Explorer to run the validation program, it crashes every time.  I do not receive any message about whether my Windows installation is genuine or not, just that IE was terminated due to some exception.  This is especially maddening since I cannot upgrade to IE 7.0 beta (which hopefully fixes the problem) without validating Windows.  I'm stuck in a catch-22, please help!

     

    Friday, May 12, 2006 1:31 PM

Answers

  • Matt, can you try revalidating? We've recently updated our Diagnostics tool to help fix a few issues that we've seen occur.

     

    If that does not work, we can help you on a more individual basis (as we'll need to collect computer information that you may not want to publicly share) - I would recommend submitting a request for WGA Help here:

     

     http://support.microsoft.com/oas/default.aspx?&c1=509&gprid=9860&

    Friday, May 12, 2006 10:27 PM

All replies

  • Please visit the WGA Diagnostic web site:

    Windows Genuine Advantage - Diagnostic Site http://www.microsoft.com/genuine/diag/  

    Friday, May 12, 2006 2:00 PM
    Moderator
  • I ran the WGA diagnostic and it also caused the IE browser to crash.  Here is the detail from the exception popup window:

    AppName: iexplore.exe AppVer: 6.0.2900.2180 ModName: msvcr71.dll

    ModVer: 7.10.3052.4 Offset: 00003267

    Friday, May 12, 2006 2:13 PM
  • Matt:

     

    Are you using Media Center Edition PC?

     

    Please download the WGA Diagnostics tool here:

    - http://go.microsoft.com/fwlink/?linkid=52012

    Press "Copy to Clipboard" and paste the results in a reply here. I think this may be an Internet Options issue that is configured on your computer.

     

    -Phil Liu

    Friday, May 12, 2006 4:51 PM
  • I've downloaded the diagnostic tool you linked and here is the result:

    WGA Diagnostic Data (1.5.0526.1):
    --------------------
    Genuine Validation Status: Genuine
    Windows Product Key: *****-*****-JBDKQ-C7KBJ-8P44D
    Windows Product Key Hash: +slhfpY7/8/i91YFAldyUFQ1N0U=
    Windows Product ID: 76477-OEM-2162003-50757
    Windows Product ID Type: 3
    Windows License Type: COA/Sysem Builder
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    Download Center code: 36BTYF6
    ID: c4b7e89f-b456-49db-bc24-e20ef37d7d51
    Is Admin: Yes
    AutoDial: Yes
    Registry: 0x0
    WGA Version: Registered, 1.5.526.0.
    Signature Type: Microsoft.
    Validation Diagnostic: 63BB5E84-802-80004005_E6D7A7FE-494-80070002_4954B672-273-80004005

    Scan: Complete
    Cryptography: Complete

    Office Status: 109
    Office Diagnostics: B4D0AA8B-467-80070002

    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\PROGRA~1\AMERIC~1.0\aol.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    Office Details: <GenuineResults><MachineData><UGUID>c4b7e89f-b456-49db-bc24-e20ef37d7d51</UGUID><Version>1.5.0526.1</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><PID>76477-OEM-2162003-50757</PID><PIDType>3</PIDType><SID>S-1-5-21-1935655697-1844237615-725345543</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Dimension 4550               </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A03</Version><SMBIOSVersion major="2" minor="3"/><Date>20021112000000.000000+000</Date></BIOS><HWID>29000102020101000101020100150E31160B1CD94CD9CDE1D7767BC2A4E1281730751775EC00000000</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

    Friday, May 12, 2006 5:40 PM
  • By the way, as a side note I would like to mention that your stand-alone WGA diagnostic seems to have set the 'genuine' flag on my Windows installation, which is lovely.  That was the whole point of my trying to validate in the first place -- to let me install a number of critical Windows fixes on my system.  You may want to make this stand-alone tool more widely available to poor users like me who have problems with the ActiveX nonsense.
    Friday, May 12, 2006 5:51 PM
  • Matt, can you try revalidating? We've recently updated our Diagnostics tool to help fix a few issues that we've seen occur.

     

    If that does not work, we can help you on a more individual basis (as we'll need to collect computer information that you may not want to publicly share) - I would recommend submitting a request for WGA Help here:

     

     http://support.microsoft.com/oas/default.aspx?&c1=509&gprid=9860&

    Friday, May 12, 2006 10:27 PM